2015 JEEP GRAND CHEROKEE Complaints

UPON ENTERING THE VEHICLE, I FOUND ACTIVE HEAD RESTRAINT (AHR) ON THE PASSENGER SIDE IN A DEPLOYED POSITION. VISUAL INSPECTION SHOWED THAT PLASTIC ENCASING SAFETY PIN HAS CRACKED AND ALLOWED THE PIN TO SEPARATE, WITH METAL HOOKS ON THE OPPOSITE SIDE RETAINING THE PIN. THE VEHICLE WAS PARKED IN A CARPORT OVERNIGHT, AND THE FACT THAT THE HOOKS HAVE NOT RELEASED THE PIN INDICATED THAT THE DEPLOYMENT WAS NOT TRIGGERED BY A COLLISION, AS IT WAS DESIGNED TO DO. I AM UNCERTAIN THAT A BLOW TO THE BACK OF THE HEAD WOULD CAUSE A NECK INJURY AS ALLEGED BY SOME WHO HAVE EXPERIENCED THE SAME PROBLEM WHILE SEATED. HOWEVER, IT WOULD HAVE BEEN A SURPRISE AND A MAJOR DISTRACTION; AND AS SUCH, COULD INDEED CAUSE A TRAFFIC ACCIDENT. I BELIEVE THAT THESE HEADRESTS MUST BE RECALLED AS SOON AS POSSIBLE, AS THE DESIGN IS DEFECTIVE, WITH PLASTIC DEGRADING FURTHER OVER TIME, AND CAUSING MORE OF THESE ACCIDENTAL DEPLOYMENTS TO OCCUR. I ALSO NOTICED, THAT MANY VEHICLE OWNERS HAVE CATEGORIZED THIS AS AN AIRBAG PROBLEM. WHILE THE AHR IS CONSIDERED TO BE A PART OF JEEP GRAND CHEROKEE'S PASSIVE RESTRAINT SYSTEM, THERE ARE NO ACTUAL AIRBAGS INSIDE OR ANY OTHER EXPLOSIVE MATERIAL INSIDE THE AHR, ONLY CHEAP PLASTIC RETAINING A SAFETY PIN UNDER 75 LBS OF TENSION.

I GOT A SERVICE ENGINE SOON LIGHT. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS PURGE VALVE ON THE EVAPORATOR SYSTEM. I ENCOUNTER THE SAME PROBLEM ON MY 2014 DODGE DURANGO AT THE SAME MILEAGE. I THINK CHRYSLER HAS A SYSTEMIC PROBLEM WITH THIS PART OF THEIR EMISSION SYSTEM.

A WARNING FLASHED TEMPORARILY ON THE DASHBOARD WHILE I WAS DRIVING ON A NORMAL PAVED ROAD INDICATING A SUSPENSION PROBLEM NEEDS TO BE ADDRESSED. WHEN I PARKED THE VEHICLE, I NOTICED THE AIR RIDE SUSPENSION WAS COMPLETELY INFLATED ON THE VEHICLE WHICH MADE IT APPEAR LIFTED HIGH ABOVE THE TIRES. THIS HAD NEVER HAPPENED BEFORE. NOTHING PRIOR TO THIS POINT MADE ME THINK THERE WAS A PENDING PROBLEM WITH THE SUSPENSION.. I BROUGHT THE VEHICLE TO A LEGITIMATE JEEP DEALERSHIP TRUSTING IN THEIR TRAINED TECHNICIANS. THEY HAD THE VEHICLE FOR 21 DAYS, EACH DAY TELLING ME THEY DID NOT UNDERSTAND WHAT WAS WRONG. THE DEALERSHIP EVEN HAD TO CONSULT WITH CORPORATE ENGINEERS TO ULTIMATELY FIX THE PROBLEM. THE COST TO ME WAS $1525.00

SEPTEMBER 14,2020 MONDAY SEPTEMBER 14, 2020 . LEFT WORK AT 8:10 AM. WAS DRIVING HOME ON N CHEROKEE AVE . GOT TO STOP LIGHT O ROSS CLARK CR. TURNED RIGHT AT LIGHT. ACCELERATED . TO SPEED WENT THROUGH LIGHT AT DENTON ROAD . JUST PAST TECHWAY AUTOMOTIVE AND BEFORE LIFE SOUTH COMMUNITY BLOOD BANK. BAM I THOUGHT I HAD BEEN HIT FROM BEHIND , MY HEAD WENT FORWARD. FELT LIKE SOMEONE PUNCHED THE BACK OF MY HEAD REST. IT PUSHED ME TO STEERING WHEEL . THIS WAS IN TRAGIC AT 8:30 IN MORNING. I WAS WITH IN 1 MILE OF DOTHAN JEEP CHRYSLER DODGE. THEY SAID THEY DO NOT HAVE ANY RECALLS ON IT. BUT THEY DID SAY IT WAS AN AIR BAG. COULD NOT TELL ME HOW THIS CAN JUST HAPPEN DRIVING DOWN THE ROAD.

THE PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY AND JOLTED MY WIFE'S HEAD HURTING HER NECK WHICH IS STIFF AND SORE. THE CAR WAS PARKED ON CITY STREET AND MY WIFE JUST STEPPED IN AND SAT DOWN WHEN THE HEAD RESTRAINT DEPLOYED. THE TWO HOOKS INSIDE THE HEAD RESTRAINT APPEAR TO BE DEFECTIVE. ONE HOOK BROKE COMPLETELY OFF, AND THE OTHER IS CRACKED AND BARELY ATTACHED TO THE HEAD RESTRAINT.*DT*JB

(STATIONARY) WAITING WHILE THE TRANSMISSION WAS IN PARK POSITION, THE PASSENGER HEADREST POP OUT FORWARD AND SEPARATED FROM THE HEADREST TRIM (BACK OF HEADREST ) VEHICLE WAS NOT MOVING AND THERE WAS 'NO' COLLISIONS TO ANY PART OF THE VEHICLE. IT JUST POPPED OUT WITHOUT ANY REASON. IF MY WIFE WAS IN THAT SEAT AT THE TIME OF THIS INCIDENT SHE MIGHT HAD BEEN SERIOUSLY INJURED DUE TO A PREVIOUS BROKEN NECK.

FRONT PASSENGER SEAT HEADREST DEPLOYED WHILE SITTING IN THE SEAT. I WAS NOT HIT AT ANYTIME.

WE JUST GOT IN THE CAR AND MY WIFE SUT THE DOOR AND THE HEAD REST EXPLODED ON THE PASSENGER SIDE

DRIVER'S SIDE AIRBAG LOCATED IN HEADREST DEPLOYED WHEN STARTING VEHICLE. CAR WAS IN PARK AND WAS NOT INVOLVED IN AN ACCIDENT.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS IN NEUTRAL. THE CONTACT STATED THAT SHE PARKED ON SIDE OF THE ROAD AND WAS UNABLE TO SHIFT INTO ANY GEARS OTHER THAN NEUTRAL. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.