2014 JEEP GRAND CHEROKEE Complaints

DRIVER SIDE AND PASSENGER SEATBELTS FAIL TO RETRACT. THE PLASTIC GUIDE ON THE B-PILLAR MOUNTED D-RING IS CRACKING ON DRIVER SIDE AND IS CRACKED ON THE PASSENGER SIDE.

IN THIS CASE, THE VEHICLE WAS STATIONARY OR STARTING TO MOVE IN REVERSE TO HOOK A TRAILER. AS I LIGHTLY PUT MY HAND ON THE PASSENGER FRONT HEADREST, IT SPRUNG FORWARD. THERE WAS NOT A COLLISION AT THE TIME OF THE EVENT AND NO ONE CURRENTLY SITTING IN THE SEAT, ALTHOUGH, A PERSON WAS SITTING THERE JUST A FEW MINUTES BEFORE THIS HAPPENED. UPON FURTHER INSPECTION, I SEE THE PLASTIC OF THE INSIDE OF THE HEADREST THAT HOLD A ROD TO KEEP IT ATTACHED HAD BROKEN APART. THIS SHOULD ONLY HAPPEN DURING AN ACCIDENT.

MY 2014 JEEP GRAND CHEROKEE OVERLAND RANDOMLY HAD THE DRIVER HEADREST POP OUT OF PLACE AND HIT ME IN THE BACK OF THE HEAD WHILE I WAS PARKED IN MY DRIVEWAY.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JEFF D'AMBROSIO DODGE CHRYSLER JEEP DOWNINGTOWN (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335; (610) 269-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE EGR COOLER WAS REPLACED FIVE TIMES HOWEVER, THERE WAS A FRACTURE WHICH ALLOWED GASOLINE TO ENTER THE ENGINE, CAUSING THE ENGINE TO FAIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED EGR COOLER IS STILL NOT AVAILABLE.*JB

ON 12/23/2020 AT 6:00AM I WAS DRIVING ON LONG POINT ROAD WHEN THE VEHICLE COMPLETELY SHUTDOWN - ALL ELECTRICAL, ENGINE, LIGHTS, BREAKS, ETC. I WAS DRIVING AT APPROX. 30MPH HEADING TOWARDS A ROUND-ABOUT WHEN EVERYTHING SHUTDOWN. THE LOSS OF POWER RESULTED IN NOT BEING ABLE TO SLOW DOWN. LUCKILY THERE WEREN'T ANY CARS IN THE ROUND-ABOUT WHEN I ENTERED. HOWEVER, IT WAS A RATHER TIGHT ROUND-ABOUT AND WAS NOT ABLE TO MAKE THE TURN AND I WENT OVER THE CURB AND DROVE STRAIGHT THROUGH THE MIDDLE OF THE ROUND-ABOUT.. THE CAR RESTARTED AFTER ABOUT 3 SECONDS AND THE CHECK ENGINE LIGHT CAME ON. ONCE THE CAR RESTARTED, ACCELERATION WAS EXTREMELY LIMITED. I CONTINUED TO PROCEEDED DOWN LONG POINT ROAD UNTIL I COULD PULL OFF. ABOUT 1-2 MINUTES AFTER THE FIRST POWER FAILURE, ANOTHER POWER FAILURE/COMPLETE SHUT DOWN OCCURRED. THE SECOND POWER SHUTDOWN LASTED ABOUT 5-7 SECONDS AND TURNED BACK ON. I IMMEDIATELY PULLED OFF AND SHUT THE CAR OFF AND LET IT SIT FOR SEVERAL MINUTES. WHEN I RESTARTED IT, THE CHECK ENGINE LIGHT WAS ON, BUT WENT OFF AFTER SEVERAL HOURS. IT'S WORTH NOTING, I JUST RECEIVED THE ECODEISEL SOFTWARE UPDATED (I THINK V7). THIS UPDATE WAS PERFORMED ON 12/21/20

THE PASSENGER SEAT HEAD RESTRAINT DEPLOYED AND WAS NOT INVOLVED IN AN ACCIDENT AND WAS STATIONARY WHEN IT DEPLOYED.

I NOT ONLY DID I HAVE PROBLEM WITH THE SEAT BELT. I HAVE A PROBLEM WITH MY DASH BOARD THE IS A RECALL AND THAT HAS BEEN SINCE 02/2020 AND IT STILL HASN'T BEEN REPLACE. NOT ONLY THAT I HAD TO REPLACE BRAKES ROTOR CALIPER ON ALL FOUR TIRES WHEN I BROUGHT THE CAR IT HAD 23,599 MILES AND WHEN I REPLACE THEM THE MILES 31,00 MILES. I WAS WORKING THEM BUT SOCIAL SECURITY TOLD ME I COULDN'T WORK AND GET BENIFITS. SO I HAD TO QUIT THE JOB. HOW I AM I SUPPOSE TO PAY $728.11 CAR PAYMENT AND INSURANCE. AND PAY FOR REPAIRS TO. I GOT THE CAR 08/31/2018

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 35-45 MPH MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CABRAL CHRYSLER JEEP DODGE RAM FIAT (1145 W YOSEMITE AVE, MANTECA, CA 95337, (209) 647-3195) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TONE WHEEL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 98,987.

OUR JEEP'S SHIFTER OCCASIONALLY REFUSES TO GO INTO "PARK" AFTER COMING TO A COMPLETE STOP AND WILL NOT GO INTO PARK EVEN AFTER OPENING THE DRIVER DOOR WHICH IS SUPPOSED TO AUTOMATICALLY HAPPEN BASED ON THE FIX IN SAFETY RECALL S27/NHTSA 16V-240. THE JEEP DEALERSHIP TOLD ME THERE IS A SHORT IN THE SHIFTER BUT THE REPAIR WOULDN'T BE COVERED BECAUSE THE SAFETY RECALL WAS ONLY FOR A "SOFTWARE" ISSUE NOT A "MECHANICAL" ISSUE WITH THE SHIFTER. EITHER WAY, IT IS A SAFETY HAZARD THAT WE CAN NOT SAFELY PARK OUR VEHICLE AND WE ARE EXPERIENCING SOMETHING THAT SHOULD HAVE BEEN FIXED IN THE MENTIONED SAFETY RECALL, BUT WASN'T.

VEHICLE WAS STATIONARY WHEN I NOTICED THE ACTIVE HEAD RESTRAINT WAS DEPLOYED. WHEN I INSPECTED IT I NOTICED A CLIP THAT HOLDS A METAL PIN THAT KEEPS THE HEAD REST IN PLACE WAS BROKEN. THERE IS NO WAY TO RESET IT BECAUSE OF THAT. I BELIEVE THE CLIP BROKE BECAUSE ITS TO THIN AND UNDER ALL THAT PRESSURE TRYING TO KEEP THE HEAD REST IN PLACE, IT GIVES OUT AND BREAKS.