2014 JEEP GRAND CHEROKEE Complaints

JEEP ALTERNATOR FAILURE, MATCHES DESCRIPTION IN ALTERNATOR IMPORTANT SAFETY RECALL P60 / NHTSA 14V-634 AND MATCHES DATES FOR VEHICLE RECALL IN NEW SAFETY RECALL ADVANCED COMMUNICATION ' T3607112017 FOR JEEPS PRIOR TO JULY 2014, MY BUILD DATE AUG 2013. WHILE DRIVING JEEP, BATTERY WARNING LIGHT, THEN JEEP ENGINE DIED WHILE DRIVING, SEVERAL ALERT LIGHTS FLASHED AND VEHICLE ELECTRICALLY DIED, DOORS LOCKED, WINDOWS LOCKED, NO START. WOULD NOT ACCEPT AAA JUMP. DEALER SAYS SAFETY RECALLS NOT APPLICABLE TO MY VEHICLE - YET ALT TYPE (BJA) IS DESCRIBED IN YOUR SAFETY RECALL, DESCRIPTION OF WHAT HAPPENS MATCHES, AND VEHICLE QUIT OPERATING WHILE IN MOTION.

PASSENGER SIDE SEAT BELT WON'T RETRACT. DEALERSHIP SAYS A PLASTIC PART IN THE RETRACTING SYSTEM IS BROKEN. WHY WOULD YOU USE PLASTIC ON A SAFETY RESTRAINT SYSTEM?

I WAS ON I-95N AT APPROXIMATELY 65MPH IN NORTH CAROLINA ON 11/26/2021 WHEN MY WIFE AND I HEARD A LOUD MECHANICAL CRASH SOUND. MY WIFE WAS SITTING IN THE PASSENGER SEAT AND HAD BEEN HIT IN THE HEAD BY THE HEADREST THAT HAD EJECTED RANDOMLY. THERE WAS ABSOLUTELY NO REASON WHY THE HEADREST SHOULD HAVE DEPLOYED.

PASSENGER SIDE SEATBELT STOPPED RETRACTING AND ALSO WILL NO LONGER RELAX AT THE LAP. TOOK INTO JEEP DEALERSHIP IN BAKERSFIELD, CA. I WAS TOLD THE COST WOULD BE $500, I TOLD THE SERVICE DEPT TO ORDER AND I WAS SNAPPED AT... I WAS TOLD THEY COULD ORDER SAID PART BUT SHE, THE TECH DIDN'T KNOW WHEN IT WOULD ARRIVE, DUE TO COVID-19. SHE APPEARED TO NOT WANT TO ORDER, SO I SAID I WOULD GET IT FIXED ELSEWHERE. I HAVE MOVED TO UTAH AND HAVE NOT YET TAKEN IT IN. NOW THAT MY DRIVER'S SIDE IS JUST STARTING TO ACT LIKE THE OTHER SIDE, I WILL BE TAKING IT SOMEWHERE QUICKLY.

I WAS INVOLVED IN A INTERSECTION COLLISION WHERE ANOTHER VEHICLE DIDN'T STOP AND DROVE IN FRONT OF MY 2014 JEEP GRAND CHEROKEE. I COLLIDED WITH THE DRIVERS DOOR TO THE REAR OF THE VEHICLE AT A 20 MPH SPEED. THE OTHER VEHICLES AIR BAGS DEPLOYED. MY JEEP SUSTAINED FRONT DAMAGE A CRACKED HOOD, GRILL, FROM BUMPER TORN OFF I BROKE MY RIGHT FOOT. MY AIR BAGS DIDN'T DEPLOY ON THE IMPACT AND I DIDN'T FEEL OR SEE A SENSOR EMERGENCY BRAKING

ACTIVE HEADREST DEPLOYED WITHOUT CAUSE. CAR WAS MOVING AT HIGHWAY SPEED AND NO CONTACT WAS MADE WITH ANY OTHER VEHICLE AND NOT WHILE TURNING.

SERVICE FOUR WHEEL DRIVE SYSTEM COMES UP ON MY DASH AND THEN THE TRACTION LIGHT COMES UP ON MY DASH AND WON'T GO OUT. WHEN MAKING A LEFT TURN OR RIGHT SOMETIMES THE VEHICLE PULLS. ALSO WHEN ACCELERATING AND DECELERATING THE REAR DIFFERENTIAL MAKES A HUMMING NOISE.

MY 2014 JEEP GRAND CHEROKEE WAS LESS THAN 6 YEARS OLD AND WITH 50,000 MILES ON IT IN JULY OF 2020... THE DRIVER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS IN THE DRIVER SEAT TALKING TO MY SON WHO WAS IN THE FRONT PASSENGER SEAT, AND WE WERE WAITING FOR SOMEONE. MY HEAD WAS SUDDENLY SNAPPED FORWARD AT THE SAME TIME A LOUD BANG OCCURRED. I WAS SHOCKED BY THE INCIDENT AND REALIZED HOW LUCKY I WAS THAT I HAD NOT BEEN DRIVING, AS THIS SURELY COULD HAVE CAUSED A SERIOUS ACCIDENT. AT THAT POINT, THE CAR WAS VIRTUALLY UNDRIVEABLE AS IT PUSHED MY HEAD SO FAR FORWARD. I WAS SHOCKED WHEN I CALLED THE DEALER TO HEAR THAT THERE WAS NO RECALL ON THIS DEFECTIVE SITUATION. I THEN REALIZED MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM, AND YET CHRYSLER HAS DONE NOTHING TO RECALL THIS. I THINK THIS IS A SERIOUS SAFETY ISSUE, MADE WORSE BY THE FACT THAT THEY OBVIOUSLY KNOW THIS AND STILL ARE NOT DOING ANYTHING TO REMEDY IT.

APPROXIMATELY THREE WEEKS AGO I NOTICED OIL DRIPS WHERE THE CAR WAS PARKED. THE CAR HAD 49,740 MILES AND WAS ALMOST DUE FOR A 5,000 MILE OIL CHANGE. I TOOK IT EARLY AND ASKED THE MECHANIC TO CHECK ON THE LEAKS. HE FOUND THERE WAS OIL ALL OVER THE UNDERSIDE OF THE CAR AND ESPECIALLY AROUND THE OIL PAN, ALTHOUGH NO APPARENT SOURCE OF THE LEAK COULD BE SEEN, THE OIL PAN GASKET/SEAL WAS REPLACED. THAT DID NOT HELP THE PROBLEM, THE NEXT DAY THERE WAS A LARGER PUDDLE OF OIL UNDER THE CAR. APPARENTLY, THE OIL FILTER HOUSING ON THIS CAR IS CRACKED, LEADING TO AN OIL LEAK ON TOP OF THE ENGINE AND POOLING THAT RUNS DOWN THE BACK OF THE ENGINE. OCCASIONALLY BURNING OIL CAN BE SMELLED, CREATING A POSSIBLE FIRE HAZARD ISSUE TO THE PASSENGERS. IT WOULD SEEM THAT THIS IS A KNOWN PROBLEM - NHTSA HAS RECORDED A NUMBER OF COMPLAINTS FROM USERS (E.G., 11244788,11230350, 11193883, ETC.). FCA ISSUED AN EARLY SERVICE BULLETIN: SB-10058301-5939. SEARCHING ONLINE SHOWS LITERALLY HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE. THIS IS AN EXPENSIVE REPAIR THAT SHOULD NEVER HAVE BEEN NECESSARY. THE REPLACEMENT PART NUMBER IS NOW ON ITS SIXTH REVISION (CURRENTLY ADAPTER-ENGINE OIL FILTER - MOPAR 68105583AF). IT SEEMS LIKE THERE SHOULD HAVE BEEN A RECALL FOR THIS ISSUE LONG AGO.

I WAS DRIVING ON HIGHWAY 26 WEST BOUND IN OREGON JUST OUTSIDE OF PORTLAND. MY CAR HAS ECODIESEL ENGINE IN IT. I USUALLY BUY GAS WHEN IT IS ABOUT A QUARTER TANK OF FUEL. I HAD ABOUT QUARTER TANK OF FUEL AND ABOUT 150 MILES RANGE LEFT. I WAS ON THE LEFT LANE AND TRAVELING AT ABOUT 60 MPH. ALL THE SUDDEN MY ENGINE STOPPED INSTANTLY ON THE LEFT LANE OF HIGHWAY 26. ALL THE CARS BEHIND ME HIT THE BRAKES NOT TO REAR END ME. MY CAR'S ENGINE STOPPED AND SLOWED DOWN SO QUICKLY. IT WAS SCARY. I TRIED TO PULL OVER TO THE RIGHT SIDE OF THE HIGHWAY. ONCE THE CAR WAS PARKED, IT SAID THAT BATTERY SAVING MODE. IT WOULD CRANK UP BUT NOT START THE ENGINE. I CALLED A MOBILE MECHANIC OVER. HE CHECKED THE BATTERY AND ALTERNATOR AND SAID THE BATTERY IS STRONG AND NO BLOWN FUSES WHATSOEVER. HE THEN WENT UNDER THE CAR AND LISTEN THE FUEL PUMP AND SAID THAT IT SOUNDS VERY BAD.HE HAD BELIEFS THAT I HAD PROBLEMS WITH MY FUEL SYSTEM, MAYBE A BROKEN FUEL PUMP. HE READ THE CODES OUT OF CAR COMPUTER AND THEY ALL WERE RELATED TO THE FUEL SYSTEMS. I STARTED DOING SOME ONLINE RESEARCH AND FOUND OUT THAT JEEP GRAND CHEROKEES HAS A FAULTY DESIGN OF FUEL TANKS AND IF THE FUEL GOES BELOW THE QUARTER TANK LEVEL. THEN PUMP DOES NOT WORK PROPERLY. UPON READING THIS, I CALLED A FRIEND WHO BROUGHT ME 5 GALLONS OF DIESEL AND WE PUT THE DIESEL INSIDE THE TANK AND THE CAR STARTED IMMEDIATELY. I DROVE IT TO A NEAR BY GAS STATION AND FILED UP THE TANK FULL. I THINK THIS CAR HAS SOME SORT OF FAULTY DESIGN OF FUEL PUMP. IT WILL CAUSE A FATAL ACCIDENT IF IT DOES NOT GET CORRECTED BY THE MANUFACTURER AS SOON AS POSSIBLE. WHEN THE ENGINE STOPPED SUDDENLY, THE CAR ACTUALLY SWERVED AROUND LITTLE BIT. THIS INCIDENT COULD HAVE ENDED FATALLY IF I WAS NOT QUICK ENOUGH. I AM WRITING THIS TO LET YOU GUSY KNOW ABOUT THIS FLAW ABOUT GRAND CHEROKEE ECODIESELS 3.0 ENGINES.