2011 JEEP GRAND CHEROKEE Complaints

TWO OF MY ALTERNATOR DIODES FAILED CAUSING SMOKING, BURNING SMELL, AND VEHICLE TO STOP MID DRIVE. RECALL P60 DOES NOT COVER MY CAR BECAUSE IT IS ONLY FOR 2012 TO 2014 ALTHOUGH IS EXPERIENCING THE EXACT SAME FAILURE.

THE RIGHT CYLINDER IN THE VEHICLE IS DEFECTIVE HOWEVER JEEP IS TELLING ME THAT ITS NOT COVERED UNDER ANY WARRANTY. THE VEHICLE IS ONLY 5 YEARS OLD AND SHOULD NOT BE HAVING THESE ISSUES. THE ENGINE LIGHTS KEEPS COMING ON AND MAKING A HEAVY NOISE. I DO NOT FEEL SAFE DRIVING THIS CAR, LIKE THIS. *TR

TOOK MY JEEP TO AUTONATION IN LITTLETON CO. FOR BRAKE BOOSTER RECALL. NOT SURE WHAT IF ANYTHING WAS DONE TO CORRECT THE PROBLEM. I CONTINUE TO HAVE DIFFICULTY STOPPING AND CAN HEAR A HISSING NOISE WHEN THE BRAKES ARE APPLIED. I AM CONCERNED ABOUT THE COMMITMENT FROM THIS JEEP DEALER TO REPAIR THE PROBLEM. I PLAN ON TAKING ALTERNATIVE OPTIONS FOR REPAIR. BUT WANTED TO FILE A FORMAL COMPLAINT. THIS IS A VERY DANGEROUS ISSUE AND ONE THAT COULD CAUSE SERIOUS HARM TO ME OR SOMEONE ELSE.

TODAY AS I WAS LEAVING WORK MY VEHICLE WOULD NOT STOP. I PRESS THE BRAKES AND THE VEHICLE KEPT GOING. THIS WAS A VERY SCARY MOMENT AS I WAS EXITING A GATE AND ALMOST WENT STRAIGHT INTO THE ON COMING TRAFFIC. IT'S TIME SOMETHING IS DONE ABOUT THIS VEHICLE AS I AM JUST EXPERIENCING MORE AND MORE PROBLEMS FOR THE PAST 4 YEARS. THIS VEHICLE CONTINUES TO PUT MY FAMILY IN DANGER AND EXPENSE.

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

OIL FILTER COOLING HOUSING ASSEMBLY IS BROKEN AT ONLY 62,000 MILES. THE REPAIR COST IS OVER $500.00 AT THE DEALERSHIP. I WAS NOTIFIED OF THE ISSUE WHEN I TOOK THE VEHICLE IN FOR AN OIL CHANGE.

MY WIFE COMPLAINED ABOUT HER BRAKE PEDAL GOING FARTHER DOWN AND CAR TAKES LONGER DISTANCE TO STOP. A COUPLE TIMES SHE SAID THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR SO SHE PUMPED THE PEDAL AND SAID SHE WAS VERY LUCKY IT STOPPED RIGHT BEFORE SHE WOULD HAVE HIT SOMETHING OR SOMEONE. BRAKE LIGHT THEN WOULD COME ON WHILE DRIVING DOWN ROAD WITHOUT EVEN TOUCHING THE BRAKE PEDAL. AFRAID TO DRIVE IT WE BROUGHT IT TO DEALER. THEY ENDED UP REPLACING THE BRAKE BOOSTER AT MY EXPENSE. WE HAD A RECALL DONE PREVIOUSLY ON THE BOOSTER BECAUSE THE BOOSTER WOULD GET WATER IN IT SO THEIR FIX WAS TO PUT A GUARD OVER THE ALREADY DAMAGED RUSTED BOOSTER. IF TESTED GOOD AT THAT TIME, THEY WASHED THEIR HANDS OF ANY DAMAGED LIKE RUST THAT WOULD EVENTUALLY CAUSE SEVERE DAMAGE AND CAUSE THE BOOSTER TO DO THIS. THAT'S LIKE PUTTING SHINGLES OVER A BAD ROOF THAT LEAKED AND IS ROTTED. CAN YOU IMAGINE THE ACCIDENTS THAT COULD AND EVENTUALLY WILL HAPPEN. I AM SURE SOME HAVE HAPPENED ALREADY. THE NUMBER ONE THING ON A VEHICLE YOU DO NOT TRY TO SHORT CUT IS BRAKES!!!!

THE BRAKE BOOSTER STOPPED WORKING WHILE I WAS DRIVING WITH MY FAMILY GOING 55MPH COMING TO A COMPLETE STOP. COME TO FIND OUT THERE WAS A RECALL FOR THE BREAK BOOSTER (P14) INDICATING THAT CORROSION MAY OCCUR AND WATER COULD BE INGESTED. CHRYSLER PUT A SHIELD (BAND AID) TO PREVENT CORROSION. THIS RECALL WAS PERFORMED AND MARKED COMPLETE ON MY VEHICLE. ONE YEAR AND 7 MONTHS LATER MY BRAKE BOOSTER FAILS AND THE EVER SO HELPFUL AND FRIENDLY(THAT WAS SARCASM BECAUSE THEY WERE HORRIBLE) ASSOCIATES AT MY LOCAL CHRYSLER DEALERSHIP DID A DIAGNOSIS, DETERMINING THAT CORROSION WAS NOT CAUSE OF MY BREAK BOOSTER FAILING. SO NOW I HAVE MY PERSONAL MECHANIC REPLACE THE PART. THE PART ORDEED DID NOT FIT. ALSO, THE MASTER CYLINDER IS LEAKING. SO NOW I NEED BOTH PARTS, WHICH WILL COST ME IN THE UPPER AREA OF $290, NOR INCLUDING TAX. THIS IS AN OBVIOUS ISSUE WITH THE BRAKE BOOSTER PART. THE WHOLE PART IS DEFFECTIVE FOR THE MAKE, MODLE AND YEAR. CHRYSLER IS SIMPLY NEEDS TO REPLACE THE WHOLE PART. NOT PUT A SHIELD(BAND AID) IT HOPING IT WILL HOLD. I AM NOT THE ONLY CUSTOMER OUT THERE WHO IS EXPERIENCING THIS SAME ISSUE.

WHEN THE JEEP WAS STARTED IT WOULD NOT SHIFT INTO GEAR. ALSO THE CAR COULD NOT BE TURNED OFF. ALL OF THE THE WARNING LIGHTS ON THE DASH WERE ALSO ON. SO THE CAR WAS LEFT WITH THE ENGINE RUNNING BUT NOTHING ELSE WORKING. THE COOLING FAN FOR THE ENGINE WOULD NOT WORK SO THE CAR STARTED TO OVER HEAT. I CALLED THE DEALER AND ASKED FOR SUGGESTIONS ON HOW TO TURN OFF THE CAR. THE RESPONSE WAS TO TAKE OFF THE BATTERY CABLE. THE BATTERY IS UNDER THE SEAT AND CAN NOT BE REMOVED WITH OUT TOOLS. AT THIS POINT THE CAR OVER HEATED AND WAS PUSHING OUT COOLANT ONTO THE GROUND. I FINALLY HAD TO OPEN THE FUSE / RELAY BOX IN THE ENGINE COMPARTMENT AND START PULLING RELAYS UNTIL THE ENGINE TURNED OFF. I HAD NO OTHER WAY OF GETTING THE ENGINE TO STOP RUNNING AND THE FEAR WAS SOMETHING WOULD GET HOT ENOUGH TO CATCH ON FIRE. ALL OF THIS RESULTED IN OVER $1600.00 DOLLARS IN DAMAGE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.