2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE GEAR SHIFTER WAS IN THE PARK POSITION, THE VEHICLE ROLLED AWAY IN REVERSE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

LEATHER DASHBOARD HAS WRINKLED TO AN EXTENT IT COULD AFFECT THE DEPLOYMENT OF THE FRONT AIRBAGS.

THE LEATHER ON THE DASHBOARD IS CURLING AND WRINKLING UP ESPECIALLY ON THE PASSENGER SIDE. I AM CONCERNED WITH IT INTERFERING WITH THE DEPLOYMENT OF THE AIRBAG.

DEALER IS NOT GETTING PARTS TO FIX PROBLEM. I HAVE RECEIVED A RECALL NOTICE ON THIS 3 OR 4 TIMES AND EACH TIME THE DEALER STATES THEY DON'T HAVE THE PART. THE ISSUE IS THE SUN VISOR WIRING. RECALL NOTICE: R71/NHTSA 15V-879.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD LEATHER LINER PEELED OFF AND WAS BLOCKING THE AIR VENTS. DUE TO THE FAILURE, THE WINDOWS COULD NOT BE DEFROSTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

THE LEATHER COVERING THE TOP OF DASH UNDER WINDSHIELD HAS COME LOOSE, DISLODGING THE DEFROSTER VENT AND BLOCKING AIRFLOW FROM THE DEFROSTER. DEFROSTER VENT CANNOT BE RESEATED BECAUSE OF MIS-SHAPED LEATHER. WHILE DRIVING DURING EARLY MORNING, CONDENSATION ON WINDSHIELD COULD NOT BE CLEARED BY DEFROSTER BECAUSE NO AIRFLOW WAS REACHING THE WINDSHIELD ON THE DRIVERS SIDE. HAD TO PULL OFF THE ROAD AND PULL THE LEATHER AWAY FROM THE VENT OPENING TO ALLOW WINDSHIELD TO CLEAR. IF I HAD BEEN DRIVING IN TRAFFIC, THIS WOULD BE EXTREMELY DANGEROUS. I HAVE CALLED JEEP CUSTOMER SERVICE, BUT THEY WILL NOT ACKNOWLEDGE A MANUFACTURING DEFECT, BUT CANNOT TELL ME WHY THIS HAS HAPPENED. THEY WILL NOT REPAIR BECAUSE THE VEHICLE IS OUT OF WARRANTY. THE LEATHER STARTED COMING LOOSE 2 MONTHS AFTER THE WARRANTY EXPIRED. THERE ARE NUMEROUS CASES OF THIS SAME PROBLEM IN ONLINE JEEP FORUMS. I TOOK THE VEHICLE TO A LOCAL VINYL SHOP, BUT THEY COULD NOT FIX WITHOUT REMOVING THE WINDSHIELD; WINDSHIELD CANNOT BE REMOVED WITHOUT BREAKING IT. NEW WINDSHIELD FOR OVERLAND MODEL WITH RAIN SENSOR IS OVER $1,000. WINTER IS APPROACHING, BUT I WILL NOT BE ABLE TO CLEAR THE WINDSHIELD OF ICE AND SNOW BECAUSE OF THIS PROBLEM.

I HAVE A RECALL AND THE DEALER, NIELSEN DODGE CHRYSLER RAM IN EAST HANOVER NJ WOULD NOT HONOR THE RECALL AND FIX MY RECALL. DEPLORABLE SERVICE AND SHOULD BE STRIPPED OF THEIR DEALERSHIP LICENSE FOR SAFETY REASONS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE REAR PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND INJURIES WERE SUSTAINED, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION SHOP AND LATER TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

DECELERATING AND TURNING RIGHT VEHICLE STALLS COMPLETELY, FIFTH TIME THIS HAPPENED IN THREE WEEKS.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED APPROXIMATELY FOUR OTHER TIMES INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.