2011 JEEP GRAND CHEROKEE Complaints

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIPS UNSATISFACTORY SERVICE OF SUN VISOR WIRING RECALL REPAIRS AND FREE OIL CHANGE SERVICES. *SMD

THE SUN VISORS ON THE PASSENGER SIDE CAUGHT ON FIRE THE LINING WAS BURNED, THE COMPASS ON THE DASHBOARD WAS OUT AS WELL. ALSO I HAVE BEEN HAVING A PROBLEM WITH THE DRIVER AIRBAG LIGHT IT HAS BEEN TURNING ON AND OFF FOR THE PAST 3 YEARS. I HAVE TAKEN IT MULTIPLE TIMES TO THE DEALERSHIP SERVICE TO GET FIXED AND THEY ARE UNAWARE OF THE PROBLEM. IT IS A SAFETY ISSUE BECAUSE IF I WAS TO GET IN AN ACCIDENT THE AIRBAG WILL NOT DEPLOY.

VEHICLE STALLED WHILE DRIVING ON CITY STREET THEN LOCKED UP AND WOULDNT START OR MOVE FROM PARK, DASH READING SAID IT WAS IN DRIVE.

THIS JEEP ENGINE FAILED / STALLED WHILE DRIVING. THIS CAUSED THE VEHICLE TO VEER OFF THE ROAD TWICE ON A TURN, AND ALMOST CAUSE TWO REAR ENDS BY FAILING IN MID TRAFFIC, IN FOUR DIFFERENT OCCASIONS, SINCE 2014. THE VEHICLE ENGINE CUTS OUT, WHICH CAUSES THE POWER STEERING AND BRAKES TO NOT FUNCTION PROPERLY. THE VEHICLE WAS IN MOTION ON VARIOUS MAIN STREETS, WHEN THIS OCCURRED. NAPERVILLE JEEP DEALERSHIP (WHERE THIS VEHICLE WAS PURCHASED) HAS ALSO MAINTAINED THIS VEHICLE PER THE MAINTENANCE SCHEDULE, HAS WORKED ON THIS PROBLEM SINCE IT BEGAN. THEY HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE AND RETURNED THE VEHICLE TO US CONFIDENT THE PROBLEM WAS 'RESOLVED' OR NON-EXISTENT. ATTACHED IS THE VEHICLE RECALL AND REPLACEMENT RECORD. FROM ONLINE RESEARCH IT SEEMS THIS HAS OCCURRED TO OTHER JEEP GRAND CHEROKEES BEFORE AND THE TYPICAL SOLUTION IS REPLACING THE TOTALLY INTEGRATED POWER MODULE (TIPM). THIS VEHICLE'S TIPM WAS 'REPAIRED' SEPT 3, 2014. BELOW ARE THE MAINTENANCE RECORDS RELATED TO THIS PROBLEM. 03/26/2014 MILEAGE: 44,680 WRO# 599705 11/25/2014 MILEAGE: 51,329 CRO# 615926 01/07/2016 MILEAGE: 65,485 CRO# 646292 06/10/2016 MILEAGE: 69,938 CRO# 658369 THIS VEHICLE IS NOT SAFE AND WE HAVE LOST ALL TRUST AND CONFIDENCE IN THIS VEHICLE.

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

I HAVE HAD OUR JEEP INTO GENESEE VALLEY CHRYSLER JEEP TWICE (SINCE JANUARY 2016) SINCE THIS RECALL CAME OUT AND THEY STILL SAY THAT THEY DON'T HAVE THE PARTS. WE HAVE HAD NO ISSUE YET, BUT THIS IS GETTING TO BE TOO LONG

MY WIFE AND I RECEIVED A NOTICE THAT OUR JEEP GRAND CHEROKEE HAD A RECALL ON SUN VISORS AND VANITY LAMP WIRING. THE LETTER STATED WE NEEDED TO CONTACT OUR CHRYSLER DEALER AND SCHEDULE A APPOINTMENT AS TO BE SURE THEY HAD THE PARTS TO FIX IT. WE CALLED AUGUST 10 AND WERE TOLD TO HAVE JEEP ON THERE LOT AT 9 A.M. ON AUGUST 13 AND THEY WOULD HAVE THE PARTS THERE TO FIX IT. THIS WAS CUMBERLAND CHRYSLER, COOKEVILLE TENNESSEE. WE ARRIVED ON TIME AND DROPPED IT OFF AND WERE TOLD IT WOULD TAKE ABOUT 3 HOURS TO FIX. AT 11:10 SOMEONE FROM THE DEALERSHIP CALLED AND TOLD US THEY DID'NT HAVE THE PARTS! MY WIFE AND I GOT UP EARLY ON A SATURDAY MORNING TO HAVE THE JEEP ON THERE LOT BY 9 AND THIS IS WHAT WE GET! ALSO WHY CALL AND MAKE AN APPOINTMENT IF THE DEALERSHIP IS NOT GOING TO KEEP IT. THEY WERE SUPPOSED TO START ON IT AT 9 A.M. AND DIDN'T EVEN BOTHER TO START UNTIL 11:10! JUST WANTED TO GIVE CHRYSLER A HEADS UP ABOUT THIS DEALERSHIP AND TO INFORM THEM TO NOT PAY THEM FOR FIXING THIS VEHICLE! JUST IN CASE THEY SUMMIT A CLAIM BECAUSE THEY DID NOT DO ANYTHING. AGAIN THE DEALERSHIP WAS CUMBERLAND CHRYSLER, COOKEVILLE TENNESSEE. THANKS FOR YOUR TIME.

JEEP GRAND CHEROKEE MANUFACTURERS RECALL R-71. SUN VISOR FIRE HAZARD. RECALL HASN'T BEEN REPAIRED OR RECALL REPAIR DATE HASN'T BEEN SENT TO ME.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON FEBRUARY 11, 2016, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE ALTERNATOR IS BAD I HAVE CHANGE THE BATTERY TWICE, WHEN I RESERCH I FOUND OUT THAT THE ALTERNATOR ARE THE SAME WITH DURANGO AND THEY ARE RECALLED. IT STOPPED ON THE ROAD TWICE. I HAVE TO CALL TRIPLE A TO TOW IT.