2019 JEEP GRAND CHEROKEE Complaints

Uconnect® 4C w/NAV with 8.4–Inch Display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the Uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a safety issue.

For nearly a year, I have been unable to drive my vehicle due to a serious safety recall involving the HCU/ABS module. Despite the known risks — including false brake light illumination, disabled ABS and Electronic Stability Control (ESC), and the ability to start and shift out of park without pressing the brake pedal — the manufacturer has failed to provide a remedy or even a timeline for repair. This delay is not only unacceptable, it is dangerous. I am a veteran who needs to drive to appointments frequently and have been having a lack of proper care because of this as well. The safety risks outlined in the recall are not hypothetical. They represent real, daily threats to myself, my family, and others on the road. A vehicle that can move without brake input poses a hazard even when parked. A disabled ABS and ESC system compromises control in emergency situations. And brake lights that activate erroneously can mislead other drivers, increasing the likelihood of a collision. These are not minor inconveniences — they are critical failures that could result in injury or death. What makes this situation even more urgent is that I am expecting a child. I cannot afford to gamble with safety, especially when the risks persist even while the vehicle is stationary. The fact that I’ve been unable to use my car for almost a year has disrupted my life and left me without reliable transportation during a time when I need it most. The manufacturer’s lack of action — no repair, no interim solution/refund, no meaningful communication — reflects a failure to prioritize customer safety and well-being. This recall has not been handled in a timely or responsible manner. I am calling on NHTSA to take immediate steps to resolve this issue, provide a safe and functional vehicle or refund to ensure that no other families are left vulnerable due to inaction.

Just purchased a 2019 Jeep grand cherokee high altitude from stuteville Ford dealership in ponca city oklahoma and they stated the vehicle was fixed, later after block test found out it has a bad headgasket

Vehicle reverse camera will stay on while driving. Leak in gasket. Leak in right mount. Radiator issue undiagnosed. Car is available for inspection at anytime as it is currently inoperable and I do not have the thousands of dollars to fix what is wrong with it while it only has 53k miles and licensed repair shop (not dealership as I was told by tech there to get initial issues fixed outside for a lower cost - all repair and service records also available) has advised faulty parts as listed above. Forgive me, I am not a car person so I do not know what exact things, but can provide. Have been on the phone all morning with FCA, manufacturing, and back and forth until this information was received. I have pulled a recall list by VIN and found that some issues with my Jeep are on there; however, apparently my specific VIN is not associated with the recalls listed (can provide report), I am responsible for repairs. Only warning lamp I have received was for a "cylinder 1 misfire" that was diagnosed at Jeep of Fontana in CA, where I was told to take it elsewhere. Now, after having a tuneup last week, I started my Jeep on Sunday and it began smoking. Was told at local shop, Mountain View Tire in Rialto/Fontana, they cannot fix. Please assist!

Car shifts out of gear without pushing the brake. The gear shifter will switch to neutral while driving. While not driving car can shift into reverse without pushing the brake and barely touching the gear shifter. Thai cause the car to stop at high speeds on the highway and unsafely go into gear. This recall has been unresolved for at least a year and is dangerous.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the brake pedal was stiff while being depressed. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

I was driving the service brake assembly light came on the. Then the service stability control light came on, I couldn't do anything, I remember hitting my head off the steering wheel in which air bags did not deploy. Thank god it didn't hit someone else.

The screen is delaminating which impacts the following safety measures: SOS feature, use of cellphone for 911 emergencies, and navigation. The delimitation appeared a few months ago and has progressed.

The Uconnect System on the vehicle has a delamination issue on the screen. I took the vehicle to the authorized dealer and they said it was a known issue. I tried contacting the manufacturer and they offered a 60% cost assistance since the vehicle is out of warranty. I researched the issue on the internet and found multiple people have similar concerns with the Uconnect System. Some reported that the screen stops to respond to touch which means a driver can struggle to turn on/off heated or cooled seats, heated steering as there are no physical switches to operate those features, to name a few and can cause distraction while driving. If the seat heat is on and one wants to turn it off once the seat is warm enough, they cannot. My vehicle has delamination on the three sides of the screen. It started on the one corner and gradually spread to the other edges. I can see that one day it will cover the entire screen rendering the system to be unusable.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was lurching forward. No warning light was illuminated. An unknown dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.