2014 JEEP GRAND CHEROKEE Complaints

MY WIFE WAS DRIVING US HOME FROM MY DOCTOR APPOINTMENT. WE WERE TRAVELING ABOUT 45-50 MPH ON A FLAT COUNTY ROADWAY. WITHOUT ANY WARNING, THE PASSENGER SIDE HEAD REST EXPLODED AND HIT ME IN THE BACK OF THE HEAD. I HAVE A PRE-EXISTING CERVICAL FUSION IN MY NECK WHICH DOES NOT ALLOW ME TO BEND MY NECK. THE FORCE OF THE BLOW NEARLY CAUSED ME TO HIT THE DASHBOARD. I REPORTED IT TO OUR LOCAL JEEP DEALER WHO INFORMED ME THAT IT WAS NOT A RECALL ITEM, AND WOULD NOT BE COVERED.

THE PASSENGER HEADREST DEPLOYED WHILE I WAS DRIVING DOWN THE ROAD ON A CITY STREET NO ONE WAS AROUND MY VEHICLE THE STREET WAS EMPTY MY HUSBAND WAS IN THE PASSENGER SEAT AND IT SLAMMED INTO THE BACK OF HIS HEAD. NOW I'M NERVOUS THAT THE DRIVER AIDE WILL DO THE SAME.

I WAS DRIVING TODAY AUGUST 25 WHEN SUDDENLY I HEAR LIKE A EXPLOSION I THOUGHT A CAR HIT ME I FELT A PAIN IN MY HEAD. WHEN I STOPPED THE CAR I NOTICED THAT THE HEADREST OF MY JEEP WAS OPEN.

WHEN DRIVING ON THE ROAD AND COMING TO A STOP NO PROBLEM UNTIL IT'S NEEDED TO ACCELERATE THEN THE TRUCK WILL HESITATE. WHEN GOING FROM A STOP SIGN AND MAKING A LEFT OR RIGHT THEN JEEP WILL HESITATE REAL BAD AND THE VEHICLE WILL TAKE AWHILE TO GET UP TOO SPEED

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT FAILED TO RETRACT. THE CONTACT TOOK THE VEHICLE TO THE DEALER (SUMMIT AUTOMOTIVE CHRYSLER DODGE JEEP RAM ADDRESS: 815 S ROLLING MEADOWS DR, FOND DU LAC, WI 54937 PHONE: (920) 921-0850) WHO STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

I WENT TO MY CAR ONE MORNING AND SAT IN THE FRONT SEAT. WHILE SITTING IN THE SEAT THE HEADREST MADE A LOUD PIPING SOUND AND HIT ME IN THE BACK OF THE HEAD. IT THROUGH ME FORWARD AND MY FACE HIT THE STEERING WHEEL.

I JUST BOUGHT THIS JEEP CHEROKEE IN APRIL 2020 AND NOW IT'S BEEN IN THE SHOP SINCE JUNE 15, 2020 AND I HAVEN'T HAD MY VEHICLE IN OVER TWO MONTHS BECAUSE OF A TRANSMISSION ISSUE THIS TRUCK WAS SUPPOSED TO BE CERTIFIED WHEN I FIRST BOUGHT IT AND I FEEL LIKE I WAS SOLD A LEMON.

I WAS AT FAST-FOOD DRIVETHROUGH WAITING TO PAY THE ATTENDANT WHEN I FELT SOMETHING HIT MY HEAD FROM BEHIND. IT WAS THE THE DEPLOYED HEADREST THAT HAD STRUCK ME. I WAS ABLE TO DRIVE HOME AND WILL TRY TO FIND OUT HOW TO HAVE THE HEADREST RESET PROPERLY. THE VEHICLE WAS STATIONARY WITH MY FOOT ON THE BRAKE WHEN THE HEADREST DEPLOYED.

OUR JEEP IS HAVING A ISSUE WITH THE AIRBAG IN THE GLOVEBOX. IT KEEPS ACTING LIKE IT IS TRYING TO BLOW UP EVERY TIME WE GET IN AND SOMETIMES WHEN WE ARE DRIVING AWHILE. I THOUGHT YOU HAD A RECALL ON THE AIRBAGS AND NOW I DON'T SEE IT ON THIS VEHICLE.

ACTIVE HEADREST INADVERTENTLY DEPLOYED ON AUGUST 21, 2020 ON THE FRONT PASSENGER SEAT WHILE THE CAR WAS IN MOTION. MY WIFE WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70MPH, AND I WAS SITTING IN THE PASSENGER SEAT, WHICH WAS RECLINED SLIGHTLY. I BELIEVE I HAD SAT UP FOR A MINUTE AND WAS LAYING BACK DOWN IN THE SEAT WHEN I HEAD A LOUD NOISE AND FELT SOMETHING HIT THE BACK OF MY HEAD. IT SCARED ME MORE THAN ANYTHING AND ONLY HURT A LITTLE AND FOR A SHORT TIME. I DID HAVE A HEADACHE THAT NIGHT WHICH IS NOT NORMAL FOR ME, BUT NO OTHER INJURIES. I SAW THERE IS AN OPEN INVESTIGATION INTO THIS PROBLEM, NHTSA ACTION NUMBER PE19014. I WANT TO GET IT FIXED. WHAT IS THE STATUS OF THE INVESTIGATION?