2015 JEEP GRAND CHEROKEE Complaints

THE SEAT BEST TENSIONERS ON BOTH FRONT SEAT BELTS HAVE CRACKED. THE DRIVERS SIDE SEAT BELT WILL NOT RETRACT TO KEEP DRIVER SECURE. THE VEHICLE HAS AN EXTENDED WARRANTY BUT THE REPAIRS FOR THIS ISSUE ARE NOT COVERED. THE REPAIRS WILL COST $750 IN PARTS IN ADDITION TO LABOR. FROM SEARCHING ONLINE I SEE MANY OTHER PEOPLE HAVING THE SAME PROBLEM. THIS SHOULD BE A SAFETY RECALL.

I WAS DROPPING MY SON OFF AT SCHOOL. WHILE I HAD THE CAR IN PARK, THE PASSENGER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON. LUCKILY HE WAS TOO SHORT FOR IT TO HIT HIS HEAD.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WENT INTO LIMP MODE DESPITE THE POWER DIESEL INDICATOR SHOWING 100%. THE CONTACT TOOK THE VEHICLE TO HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (LOCATED AT 3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, 877-475-0721) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET HAD BLOWN AND CAUSED MANY OTHER FAILURES. THE HEAD GASKET, ENGINE, RADIATOR, COOLING CORD, AND OTHER UNKNOWN PARTS WERE REPLACED UNDER THE POWER TRAIN WARRANTY. THE FAILURE OCCURRED THREE MORE TIMES. MOST RECENTLY, WHILE DRIVING APPROXIMATELY 70 MPH, THE DIESEL POWER WAS REDUCING WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT DROVE TO FRANKLIN CHRYSLER DODGE JEEP RAM (LOCATED AT 1124 MURFREESBORO RD, FRANKLIN, TN 37064, 615-266-0145) IN LIMP MODE. THE DEALER DIAGNOSED THAT THE DIESEL EXHAUST SYSTEM FAILED AND NEEDED TO BE CLEANED. THE REPAIR WAS COMPLETED; HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 59702313. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

AT ABOUT 11AM, 11 SEPTEMBER 2019, MY 2015 JEEP GRAND CHEROKEE 4-WD LIMITED SHUT DOWN ON THE ROADWAY. TRAVEL SPEED PRIOR TO ENGINE FAILURE WAS ABOUT 20MPH. DURING THE BREAKDOWN, THE ECODIESEL, 3.0L ENGINE STALLED WHILE MAKING LOUD METALLIC-CHATTERING NOISE. AFTER THE KEY-LESS IGNITION WAS PRESSED TO OFF, A RE-START WAS ATTEMPTED BUT THAT FAILED. THE STARTER MOTOR REFUSED TO OPERATE WHEN RE-START WAS ATTEMPTED. BECAUSE RE-START FAILED, THE SHIFT REMAINED LOCKED INTO PARK. WITH THE VEHICLE LOCKED INTO PARK, IT BLOCKED THE MIDDLE OF THE ROADWAY. INTERVENTION BY LOCAL POLICE PREVENTED FURTHER DAMAGE TO VEHICLE AND DRIVER. THERE WAS LITTLE WARNING OF PROBLEMS PRIOR TO THE ENGINE FAILURE. A LOUDER-THAN-USUAL DIESEL RUMBLE WAS REPORTED TO A JEEP SERVICE REPRESENTATIVE ON 18 JUNE 2019, BUT THIS SOUND WAS JUDGED 'NORMAL' BY THE TECHNICIAN WHO CHECKED THE COMPLAINT. THIS JEEP GC HAD ONLY 21,300 MILES ON THE ODOMETER WHEN THE ECODIESEL FAILED. ALL RECOMMENDED SERVICE DURING 2015-TO-11 SEPT.19 WAS PERFORMED THROUGH AUTHORIZED JEEP DEALERS. A PARTIAL ANALYSIS, POST BREAKDOWN, BY JEEP SERVICE TECHS SHOWED 'BOTTOM-END ENGINE FAILURE' WITH 'ZERO COMPRESSION' MEASURED ON ONE CYLINDER. JEEP SERVICE PROMISED AN ENGINE REPLACEMENT TO RETURN THE VEHICLE TO OPERATION.

ON SEVERAL SECTIONS OF THE FRONT GOOD, SPECIFICALLY WHERE THE PAINTED PORTION WRAPS UNDER THE FRONT OF THE HOOD TO MEET THE ALLUMINUM, THE THE PAINT IS BUBBLING AND IN SOME SPOTS, BEGINNING TO RUST. I TAKE GREAT CARE OF MY VEHICLE AND THESE PAINT DEFECTS APPEAR TO HAVE BEEN CAUSED BY EITHER RUST BEING PRESENT AT THE TIME THE VEHICLE WAS PAINTED AT THE FACTORY, OR SOME SORT OF ELECTRICAL CHARGE IS CAUSING THE PAINT TO BUBBLE.

ON PULLING INTO TRAFFIC AT INTERSECTIONS, OCCASIONALLY THE TURBO DOES NOT KICK IN PROPERLY. NO POWER FOR A COUPLE OF SECONDS WHILE ROLLING SLOWLY INTO TRAFFIC, THEN THE TURBO KICKS IN HARD ENOUGH TO SKID THE TIRES. HAS NEARLY GOTTEN US RUN OVER SEVERAL TIMES. STARTED AFTER THE SOFTWARE RECALL UPDATE, AND THEY HAVE NO FIX.

I HAVE HAD CONTINUAL ELECTRICAL PROBLEMS WITH MY JEEP GRAND CHEROKEE 2015. I HAVE REPLACED BOTH THE BATTERY AND ALTERNATOR BECAUSE OF JEEP TO NOT STARTING IN THE MORNING. HOWEVER, APPROXIMATELY 3 MONTHS LATER, I AM ONCE AGAIN EXPERIENCING THE SAME PROBLEM. THE MECHANICS CANNOT RESOLVE THE PROBLEM. THEY ALL SAY IT IS PROBABLY RELATED TO THE VOLTAGE REGULATOR OR COMPUTER SYSTEM.

ACTIVE HEADREST ON DRIVER'S SIDE DEPLOYED WITHOUT WARNING OR CAUSE WHILE DRIVING APPROXIMATELY 40 MPH. HIT ME IN THE BACK OF THE HEAD, STARTLING ME AND CAUSING ME TO SWERVE INTO ONCOMING TRAFFIC LANE. FORTUNATELY NO ONE WAS ONCOMING DURING THAT TIME. PULLED OVER AND SURVEYED THAT THE SHELL OF THE HEADREST WAS DEPLOYED AND ALL PLASTIC PIECES HOLDING COVER TO SHELL WERE SNAPPED INSIDE. COULD NOT RESET INTO NORMAL POSITION.

PREVIOUSLY ENTERED COMPLAINT REGARDING COLD THROTTLE/TURBO LAG OF 3-5 SECONDS WHICH IS DANGEROUS FOR PULLING INTO TRAFFIC AND ALMOST CAUSING ACCIDENTS BUT THIS IS NOT LIMITED TO COLD VEHICLES. THE LAG IS SHORTER BUT EVIDENT WHEN WARM. I HAVE HAD SEVERAL INCIDENTS OF HITTING THE LAG WHILE TRYING TO TURN IN AN INTERSECTION AND THERE IS A "FLAT SPOT" LAG OF 2 -3 SECONDS. PRESSING THE GAS PEDAL IN STOP AND GO TRAFFIC CAN CAUSE A LAG THEN SURGE FORWARD. I HAVE ALMOST HIT THE CAR IN FRONT OF ME SEVERAL TIMES AND HAD DIFFICULTY SWITCHING LANES BECAUSE I GET THE NOSE OF THE VEHICLE TURNED INTO ANOTHER LANE THEN IT DOES NOT MOVE CAUSING NEAR COLLUSIONS THEN SURGES FORWARD. THIS IS EXTREMELY DANGEROUS AND I AM BEGINNING TO BE FRIGHTENED OF DRIVING THIS VEHICLE FOR EVEN THE SHORTEST OF TIMES.

OUT OF NOWHERE, MY 2015 JEEP GC DECELERATED, ALL THE LIGHTS ON THE DASH CAME ON AND THE FOLLOWING MESSAGES POPPED UP: AUTO PARK DISABLED, SERVICE ELECTRONIC THROTTLE CONTROL, AND ENDED WITH SERVICE SHIFTER. THE TRUCK WOULD NOT ACCELERATE IN THE MIDDLE OF A HIGHWAY. I TOOK THE VEHICLE TO THE DEALER WHERE THEY CANNOT SEEM TO FIND THE PROBLEM. THE WINDSHIELD WIPERS TURNED THEMSELVES ON ALONG WITH THE CHECK ENGINE LIGHT AND THE HAZARDS.