2014 JEEP GRAND CHEROKEE Complaints

I PURCHASED A 2014 JEEP GRAND CHEROKEE WITH ROUGHLY 31K MILES IN 2016 FROM CHRYSLER DODGE DEALERSHIP IN MICHIGAN. THE SHIFTER IS NOT FRIENDLY USER AND I NOTICED SEVERAL SECONDS OF LATENCY IN ACCELERATION FROM A COMPLETE STOP (CITY) AND THE RPMS WOULD EXCEL PAST THE CORRECT GEAR. ID HAVE TO TAKE MY FOOT OFF THE GAS PEDAL TO HELP GET IT INTO GEAR (CITY & HIGHWAY). THE GEARS SHIFTING IN SPORT MODE WAS SMOOTHER AND TOOK IT BACK TO A DIFFERENT DEALERSHIP (NO RECALL NOTICES WERE SENT) AND THEY STATED IT WAS A SOFTWARE ISSUE THAT HAS BEEN CORRECTED. NOW WHEN I'M DRIVING IN D THERE'S STILL THE HESITATION OF SHIFTING INTO GEAR AS WELL AS LATENCY DURING ACCELERATION. I FEEL A JOLT WHEN I GO TO ACCELERATE AND WHEN I SLOW DOWN I FEEL THE DOWNWARD SHIFTING. I DO NOT FEEL SAFE IN THIS VEHICLE - CITY AND HIGHWAY.

HEAD REST EXPLODED WHILE DRIVING ON A HIGHWAY, HITTING ME IN THE BACK OF THE HEAD.

WHEN SITTING IN MY VEHICLE MY DRIVER SIDE HEADREST POPPED OPEN HITTING THE BACK OF MY HEAD. CAUSING ME TO PANIC THINKING SOMEONE HAD GOTTEN IN MY CAR AND WAS ATTACKING ME. I DO NOT HAVE THE FUNDS TO PURCHASE SUCH AN EXPENSIVE HEADREST SO I AM DRIVING WITH IT LIKE THIS DAILY.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE DRIVER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED THAT HE WAS HAVING PAIN IN HIS NECK. THE CONTACT MENTIONED THAT THE PASSENGER SIDE HEADREST HAD DEPLOYED IN MAY OF 2018 AND THE HEADREST WAS REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER REEDMAN-TOLL CHRYSLER DODGE JEEP RAM OF JENKINTOWN (140 OLD YORK RD, JENKINTOWN, PA 19046 215-690-3770) WERE THEY SAID SINCE THE WARRANTY EXPIRED THE COST OF THE REPAIRS WERE THE CONTACT'S RESPONSIBILITY. THE WAS NOTIFIED OF THE FAILURE MANUFACTURER AND ADVISED THAT THEY WOULD CALL BACK AFTER A DIAGNOSTIC WAS COMPLETED. THE FAILURE MILEAGE WAS 54,000.

I DRIVE MY JEEP FORWARD AS I MAKE A RIGHT WITH THE STEERING WHEEL THE CAR START SHAKING THE SAME THING HAPPENS WHEN I TRY TO PARK I MOVE THE STEERING WHEEL AND START SHAKING AND I ALSO GET A MESSAGE SERVICE FOUR WHEEL DRIVE SYSTEM THE MECHANIC SAYS THIS IS THE TRANSFER CASE PROBLEM

ON 7/30/20, I DROVE WITHIN MY DEVELOPMENT (NOT A HIGH RATE OF SPEED) AND THEN SUDDENLY WITHOUT CAUSE/REACTION, THE PASSENGER HEADREST JUDGED OUT INTO THE BACK OF MY PASSENGER'S HEAD.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE STARTED TO HESITATE WITHOUT WARNING. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 64,520.*DT CONSUMER FEELS THERE IS A TRANSMISSION DEFECT.*JB

WHEN SHIFT INTO PARK, VEHICLE DOES NOT GO INTO PARK. STAYS IN REVERSE AND MOVES WHEN LET OFF THE BREAK. HAVE HAD PROBLEMS WITH THIS SINCE THE SHIFT MECHANISM RECALL 'FIX' WAS DONE (1016?) BUT IT IS NOW GETTING WORSE...IS NOW EVERY TIME I DRIVE IT.

MY CAR UNEXPECTEDLY SHIFTS INTO NEUTRAL AS I'M DRIVING ON HIGHWAY. THE SHIFTER SLIPS...ALSO WHEN IT'S SUPPOSED TO BE IN PARK..IT STICKS IN REVERSE. SHIFTER SLIPS TO EASILY OUT OF GEAR. ALSO THE TRANSMISSION BANGS INTO GEAR A LOT! CAR ONLY HAS 48K ON IT!

ON 7.25.20 MY HUSBAND AND I WERE DRIVING DOWN INTERSTATE 29 AT 80 MPH AND THE DRIVER SIDE HEADREST EXPLODED FORWARD WITH GREAT FORCE AND HIT MY HUSBAND IN THE BACK OF THE HEAD. LUCKILY HE WAS ABLE TO KEEP CONTROL OF THE VEHICLE SO WE DIDN'T CRASH, HOWEVER NOW HE IS DEALING WITH NECK/SHOULDER PAIN. HE HAD TO REMOVE THE HEADREST SO WE COULD CONTINUE TO DRIVE IT, THERE IS A WIRE ATTACHED TO THE 1 SIDE SO THAT HAD TO BE SNIPPED TO REMOVE HEADREST. NOW MY SERVICE AIRBAG SYSTEM LIGHT IS ON, I'M SURPRISED THE [XXX] THING EVEN STARTS AND RUNS. NOW I FEEL LIKE WE NEED TO REMOVE PASSENGER HEADREST COMPLETELY TO PREVENT ANOTHER INJURY. THIS IS RIDICULOUS, I PAID ALOT OF MONEY FOR THIS JEEP AND HAVE HAD NUMEROUS MAJOR ISSUES THAT ARE EXPENSIVE TO FIX.*DT CONSUMER STATED HUSBAND SUSTAINED NECK/SHOULDER PAIN FOR A FEW DAYS BUT IS FINE NOW. *JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).