2015 JEEP GRAND CHEROKEE Complaints

7/8/19 I BROUGHT MY 2015 JEEP GRAND CHEROKEE IN FOR THE VO8 EMISSIONS RECALL TWO DAYS LATER MY VEHICLE WAS RETURNED 7/10/19. 7/12/19 I WENT TO HAVE MY VEHICLE SMOG CHECK COMPLETED AND THE SMOG CHECK FAILED DUE TO THE FOLLOWING 'YOUR VEHICLE FAILED THE SMOG CHECK INSPECTION DUE TO THE FACT THE FACT THAT THE VEHICLES ON-BOARD COMPUTER SYSTEM HAS NOT COMPLETED THE EMISSION SYSTEM SELF-CHECKS.' DURING THAT TIME I HAD ALREADY CONTACTED THE DEALERSHIP TO RETURN MY VEHICLE TO CHECKED FOR POSSIBLE ISSUES CAUSED BY THE VO8 EMISSIONS RECALL. UPON MY DRIVE FROM SMOG TEST TO JEEP CHRYSLER DEALERSHIP (10.3) NO WARNING LIGHTS CAME ON AND AS I APPROACHED THE DEALERSHIP THE OIL TEMPERATURE GAUGE DID START TO RISE. ONCE PARKED I NOTICED OIL DRIPPING FROM THE PASSENGER FRONT OF MY VEHICLE. THE DEALERSHIP SERVICE ATTENDANT PLUGGED IN THE ERROR CODE READER AND NO CODES/ERRORS WERE DETECTED AS IF OPERATING 100% AS INTENDED. EVEN THOUGH IT WAS EVIDENT THAT MY JEEP HAD CATASTROPHIC ENGINE FAILURE. IT WAS DETERMINED MY ENGINE NEEDED TO BE REPLACED DUE TO THE VO8 EMISSIONS RECALL AND I HAVE CO-WORK THAT EXPERIENCED THE SAME ISSUE RESULTING IN THE ENGINE TO BE REPLACED TWO DAYS AFTER THE VO8 EMISSIONS RECALL WAS COMPLETED . THE REPLACEMENT ENGINE WAS ON BACK ORDER UNTIL 8/21/19 AND I MAY HAVE MY JEEP BACK 8/30/19. THE REPAIR WORK COMPLETED ON MY VEHICLE IS NOT FLUKE AND THE RECALL WORK BEING PERFORMED IS NOT SATISFACTORY AND POSSIBLY RUSHED TO MEET DEADLINES FOR COMPLIANCE. FCA US LLC , AS AN ORGANIZATION NEEDS TO LOOK AT THE RECALL PRACTICES HOLISTICALLY, THINK ABOUT THE PEOPLE AND THEIR FAMILY BEING IMPACTED BY THE V08 EMISSIONS RECALL SHORT COMINGS.

SINCE DOING THE ECO DIESEL UPDATE JEEP HAS A SERIOUS LAG / STALL WHEN ACCELERATING AND WHEN GOING AROUND 20 MILES PER HOUR WHEN ACCELERATING. NUMEROUS TIMES WHEN CROSSING OUT INTO TRAFFIC THE VEHICLE HAS A LAG/ POWER DELAY ALMOST CAUSING AN ACCIDENT. THIS WAS NOT AN ISSUE UNTIL THE ECO DIESEL UPDATE WAS DONE. ITS CURRENTLY AT THE DEALERSHIP, PER THE SERVICE MANAGER THEY ARE AWARE OF THE ISSUE AND HAVE HAD NUMEROUS COMPLAINTS WITH THE JEEP AND TRUCKS DUE TO THE ECO DIESEL UPDATE, BUT THEY HAVE NO RESOLUTION.

THE RADIO CONCEAL WILL RESET AFTER A FEW SHORT MINUTES AS IF THE VEHICLE IS BEING STARTED FOR THE FIRST TIME. THE FIRST TIME IT WAS NOTICED WAS AFTER IT WAS STATIONARY AND I RETURNED BACK TO MY VEHICLE.

LESS THAN 50,000 MILES AND TOLD THAT THE STEERING RACK IS LEAKING AND THAT IT NEEDS TO BE REPLACED AT A COST OF $2600. THIS SEEMS TO BE A COMMON PROBLEM, WHY ISN'T THERE AN OFFICIAL RECALL ON THIS? THIS PART, WITH NORMAL COMMUTER DRIVING, SHOULD NOT FAIL AT SUCH LOW MILEAGE

EVER SINCE THE FCA ECODIESEL EXHAUST EMISSIONS UPDATE, MY VEHICLE HAS HAD TERRIBLE TURBO-LAG. WHEN YOU STEP ON THE ACCELERATOR, ESPECIALLY AFTER A COLD START IT CAN TAKE UP TO 4 SECONDS TO ACTUALLY MOVE FORWARD. I ALREADY REPORTED THIS ONCE BEFORE, BUT THIS VEHICLE IS A SERIOUS HAZARD. TRYING TO CROSS ANY TYPE OF TRAFFIC IS DANGEROUS. IT ALSO HAS ANYWHERE FROM 3-4MPG DROP SINCE THE UPDATE.

ECODIESEL EMISSIONS RECALL. AFTER HAVING THE EMISSIONS RECALL DONE TO MY VEHICLE ON 8/20/19, THE VEHICLE IS EXTREMELY SLUGGISH AND NON RELIABLE. THE TURBO LAG IS HORRIBLE, SOMETIMES 1-3 SECONDS, SOMETIMES 4 OR 5. TRANSMISSION DOESN'T SEEM TO KNOW WHERE IT WANTS TO BE AT TIMES. NONE OF THE ISSUES ARE CONSTANT AND THEREFORE YOU NEVER KNOW WHEN YOU PULL INTO TRAFFIC IF YOU WILL HAVE THE POWER NEEDED OR STALL AND GET HIT. SAFETY HAZARD IS AN UNDERSTATEMENT AND FAMILIES WILL BE HURT OVER THIS POOR ATTEMPT AT A "FIX". JEEP WAS EXTREMELY RESPONSIVE AND HAD MORE TORQUE READILY AVAILABLE PRIOR TO THE RECALL. NOW IT IS GUTLESS AND I WOULDN'T ATTEMPT TO HOOK THE BOAT UP TO IT.

THE VEHICLE WAS STATIONARY AND UNOCCUPIED IN THE DRIVEWAY WHEN THE DRIVER SEAT'S ACTIVE HEAD RESTRAINT POPPED OPEN. IT CANNOT BE RESET DUE TO THE DAMAGED PLASTIC. THIS IS NOT SUPPOSED TO ACTIVATE UNTIL TRIGGERED BY AN ACCIDENT AND IS AN OBVIOUS DESIGN FLAW.

THE SINGLE PANE SUNROOF EXPLODED WHILE PARKED. GLASS SHATTERED EVERYWHERE. THE SHADEGUARD WAS CLOSED AT THE TIME AND PREVENTED GLASS FROM GETTING TO THE INTERIOR OF THE CAR. THIS HAPPENED IN THE OVERNIGHT HOURS AND NOTHING WAS SEEN ON THE VIDEO CAMERA MONITORING THE CARS TO CAUSE THIS. NO OBJECTS WERE FOUND NEAR THE CAR OR INSIDE THE SUNROOF AREA. I HAVE CALLED MY INSURANCE COMPANY AND WAS DIRECTED TO A GLASS COMPANY WHO HAS TOLD ME THEY DO NOT FIX SUNROOFS AND THAT MY INSURANCE COMPANY WILL CALL ME REGARDING MY CLAIM BUT I HAVE NOT HEARD BACK FROM THEM. I AM EXPECTING TO PAY FOR THIS MYSELF. I HAVE OWNED THE CAR FOR 2 YEARS. THE TEMPERATURE WAS EXCESSIVELY HIGH OUTSIDE DURING THIS TIME BUT THIS WAS OVERNIGHT AND UNDER LARGE TREES WITH SHADING AND NOT IN DIRECT SUNLIGHT. THE CAR HAD NOT BEEN DRIVEN FOR AT LEAST 2 DAYS BEFORE THIS INCIDENT NOR HAD IT BEEN MOVED FROM THE LOCATION.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS FAULTY. THE SCREEN REMAINED BLACK AND THE CONTACT COULD NOT SEE WHEN ATTEMPTING TO REVERSE. ALSO, THE SIDE MIRRORS TURNED DOWN AUTOMATICALLY AND THE CONTACT COULD NOT SEE FROM ANY ANGLE WHILE REVERSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,800. THE VIN WAS UNKNOWN.

SINCE I HAD THE EXHAUST EMISSIONS UPDATE DONE, MY JEEP HAS AN EXTREMELY LONG LAG IN ACCELERATION. IT TAKES A GOOD 2-3 SECONDS AFTER STEPPING ON THE THROTTLE, BEFORE THE CAR MOVES FORWARD. I WAS ALMOST HIT HEAD ON IN TRAFFIC ON A HIGHWAY BECAUSE OF THE TIMING OF NOT ACCELERATING PROPERLY. THIS WAS NEVER AN ISSUE BEFORE THE EXHAUST UPDATE.