2011 JEEP GRAND CHEROKEE Complaints

WHILE DRIVING HEARD A LOUD (CLUCK NOISE) ( SMOKE EVERYWHERE) PARKED LOOKED UNDER HOOD, SAW THAT CLAMP BROKE THAT WAS HOLDING RADIATOR HOSE CAUSING IT TO DROP HITTING THE FAN, RUPTURED HOSE CAUSING VEHICLE TO SMOKE! I KNOW I'M NOT THE FIRST PERSON THAT THIS HAPPENS TO WITH THIS VEHICLE, THIS NEEDS TO BE RECALLED!!!!

ISSUE: INTERMITTENT STALLING STARTED AFTER COMPLETION OF TIPM FUEL RELAY RECALL REPAIR. STALLS WHILE DRIVING, DE-ACCELERATING FROM HIGHWAY SPEED (60MPH+) BETWEEN 30-40MPH WHEN BRAKING PREPARING TO MAKE A TURN, CAUSING LOSS OF VEHICLE CONTROL. HAS NEVER HAPPENED WITH IN TOWN DRIVING. INTERMITTENT. NO STUTTER OR SHUTTER. ALL ENGINE POWER CEASES WITH NO POWER BRAKES OR STEERING. ALL ELECTRONIC STAY ON. NO CEL OR STORED CODES. ALWAYS RESTARTS BY PLACING TRANSMISSION IN NEUTRAL AND PUSHING THE START BUTTON. RECALL PERFORMED: CROWE AUTO GROUP, 1-21-15 90,578MI BEGAN: MARCH 2015 32 DAYS AT A DEALER, 5 DEALER VISITS, 2 DEALERS. STILL NO FIX. DEALER HAS EXPERIENCED STALLING. HAVE FULL LIST OF TIME LINE AND SERVICE PAPERWORK.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES FAILED AND THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING ON THE HIGHWAY TO WORK IN THE PASSING LANE, WHEN THE RPM'S WENT WAY UP AND THEN WAY DOWN. I HEARD A LOUD NOISE COMING FROM UNDER THE HOOD AND LOSS OF POWER FROM ENGINE. NO ENGINE LIGHT INDICATOR WAS ON BEFORE THIS HAPPENED OR ANY SORT OF INDICATION THIS WAS ABOUT TO OCCUR. I PULLED OVER AND HAD IT TOWED TO THE DEALERSHIP. THE DEALERSHIP INDICATED THAT THE CRANKSHAFT WAS BROKEN INTERNALLY AND THAT THIS IS A DEFECT OF WORKMANSHIP AS I CAN SHOW RECORDS OF EVERY OIL CHANGE ON THIS VEHICLE. THE DEALERSHIP IS OFFERING NO GOOD WILL AND CHRYSLER REFUSES TO HELP AS THE MILEAGE IS 114,000. I STILL OWE CLOSE TO $13,000 ON THIS VEHICLE AND TO REPLACE THE ENGINE IT IS GOING TO COST $7,800.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ROLL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKING ABILITY WOULD BE LIMITED IN COLD CONDITIONS FOLLOWING THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,479.

JEEP GRAND CHEROKEE LAREDO 2011 - SERIOUS FRONT CRITICAL SUSPENSION CONNECTIVITY POINT CORROSION / BINDING (LATEST 12/2015) VERY SERIOUS PROBLEM, EXTENSIVE CORROSION WITH KEY FRONT SUSPENSION CONNECTIVITY (LOWER CONTROL ARM MAIN BOLT/FRAME CONNECTION, BOTH SIDES). ISSUE SO BAD AN EVER-GROWING BINDING CREAKING NOISE BECAME AUDIBLE FROM THE CABIN. SOUND AUDIBLE WHEN ACCELERATING AND STOPPING. SEVERAL DEALER EFFORTS TO BEGIN TO ADDRESS WITH SERVICE EFFORTS SPANNING NEARLY 1.5 YEARS. VERY CONCERNING AS THIS IS A CRITICAL SUSPENSION CONNECTIVITY POINT, IF IT FAILS THE FRONT END WOULD COLLAPSE. SERVICING DEALER VICTORY CHRYSLER ABLE TO DIAGNOSE SHARED HOW EXTENSIVE CORROSION IS BUT COULD NOT EXPLAIN WHY THIS CORROSION AND BINDING OCCURRED. SUGGESTED WE SPEAK TO CHRYSLER, WHICH WE DID TO NO AVAIL (SEE OTHER ATTACHED). WE ASKED CHRYSLER TO INVESTIGATE, THEY DID NOT. WE SHARED VERY MUCH DETAIL JUST AS DONE HERE. WE ASKED FOR MONIES SPENT RETURNED AS THIS WAS NOT COVERED UNDER WARRANTY, THEY DID NOT RETURN MONIES. AT MINIMUM THIS IS A SERIOUS WATER CONTROL ISSUE, AND AT WORST A SERIOUS DESIGN/MANUFACTURING DEFECT WHICH COULD AFFECT THOUSANDS. NO FIX SHARED, VICTORY CHRYSLER NOTED TO US THE BEST THEY CAN DO IS PULL THE BOLTS AGAIN IN THE FUTURE AND CLEAN/LUBE IF POSSIBLE. NOTICE AT 1:40, IN THE VIDEO CLIP FOLLOWING, THE RECORDING ON THE COLDER DAY HOW LOUD IT IS. THERE IS NO REASON FOR SUCH SEVERE CORROSION HERE ASIDE FROM A DESIGN FLAW OR MANUFACTURING ISSUE. WE APPRECIATE NHTSA'S TIME TO REVIEW OUR REPORT AND HELP SEEK RESOLUTION. SHORT VIDEO CLIP ILLUSTRATING NOISE HEARD: HTTP://78449.CHORUSCALL.COM/DATACONF/PRODUCTUSERS/ECARMACK/MEDIA/NHTSA_DEC_2015.MP4 CHRYSLER CASE #[XXX] THANK YOU!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TIPM WAS REPLACED IN OCTOBER OF 2014 DUE TO ELECTRICAL ISSUES THAT CAUSED THE VEHICLE NOT TO RESTART AFTER DRIVING AND PARKING. IN DECEMBER OF 2014, THE CONTACT RECEIVED A RECALL NOTICE FOR THE TIPM TO BE REPLACED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF FOR APPROXIMATELY 15 SECONDS BEFORE SUDDENLY RESTARTING ITSELF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND WAS WAITING FOR APPROXIMATELY SIX MONTHS FOR THE RECALL PART. THE CONTACT MENTIONED THAT HE WAS INFORMED THAT HE WOULD BE CONTACTED WHEN THE PARTS WOULD TO BECOME AVAILABLE. THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE RELATED TO THE RECALL BUT THE DETAILS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

MY CAR WILL STALL AND THEN ACCELERATE VERY QUICKLY. IF I AM DRIVING AND TRYING TO ACCELERATE MY CAR WILL STALL ALMOST CUTTING OFF. THIS USUALLY HAPPENS AROUND A SPEED OF 25/30 MILE PER HOUR. I ALSO EXPERIENCED DECELERATION WHILE DRIVING ON THE HIGHWAY AT 60/65 MPH. THIS IS VERY SCARY. ALSO WHEN I AM IN REVERSE MY TRANSMISSION MAKES A KNOCKING SOUND. MY ENGINE LIGHT CONSTANTLY COMES ON. HEAT VAPORS COMES FROM THE HOOD OF THE CAR.

I WAS INVOLVED IN AN ACCIDENT AND MY 2011 JGC WOULD NOT STOP WHILE HITTING THE BRAKE,IT SPEED UP AFTER IMPACT. I AM SURE I WAS HITTING THE BRAKE. I WAS ON THE HIGHWAY AT IMPACT BUT LEFT THE ROAD AFTER THE IMPACT INTO A PARKING LOT WHERE IT FINALLY STOPPED.