2014 JEEP GRAND CHEROKEE Complaints

WE HAVE A 2014 JEEP GRAND CHEROKEE ECODIESEL 3.0 WHICH IS PART OF THE OVERALL CLASS ACTION LAWSUIT WITH THE EPA AND CARB. WE WENT THROUGH THE PROCESS, RECEIVED THE SOFTWARE UPDATE & REMUNERATION FOR THE LOSS IN VALUE ON THE VEHICLE FROM FCA. FCA CLEARLY INDICATED IN ITS LITERATURE REGARDING THE SETTLEMENT THAT THE PERFORMANCE, MILEAGE, ADBLUE/BLUEDEF USAGE, ETC. WOULD NOT BE AFFECTED (SEE ATTACHED INFORMATION SHOWING THE EMISSIONS SOFTWARE UPDATE) HOWEVER, OUR EXPERIENCE HAS BEEN QUITE THE OPPOSITE AS I UNDERSTAND IS COMMON PLACE AFTER THE UPGRADE. FCA DID NOT ADEQUATELY REPRESENT THE MAJOR PERFORMANCE CHANGES THAT WERE TO BE EXPECTED BY THE EMISSIONS SOFTWARE UPDATE & DOWNPLAYED ANY ISSUES. THE MAIN ISSUES THAT WE HAVE ENCOUNTERED SINCE THE UPDATE INCLUDE: 1. THE CHECK ENGINE LIGHT COMING ON 3-4 TIMES; 2. A MAJOR AND DANGEROUS HESITATION/LAG OF THE VEHICLE WHEN YOU START IT & ATTEMPT TO ACCELERATE-ESPECIALLY WHEN THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. 3. A HIGHWAY MILEAGE DECREASE FROM AN AVERAGE OF 27-28MPG TO 19-21MPG; 4. SIGNIFICANT INCREASE IN THE USE OF BLUE-DEF; WE HAVE HAD TO TAKE THE JEEP IN FOR SERVICE TO CHECK THE CHECK ENGINE LIGHT SEVERAL TIMES & IT IS AGAIN IN THE SHOP YESTERDAY/TODAY FOR THE SAME ISSUES. AT THIS POINT, WE BELIEVE THAT FCA DID NOT CORRECTLY REPRESENT & REPAIR THE ECODIESEL 3.0 ENGINE IN OUR JEEP GRAND CHEROKEE & AS A RESULT OF THE UPGRADE, OUR PERFORMANCE HAS GREATLY DIMINISHED AND WE HAVE SUFFERED WITH A NON-PERFORMING VEHICLE. WE ASK THAT NHTSA LODGE A FORMAL COMPLAINT ON OUR BEHALF AND BE MADE AWARE OF THE CONTINUED ISSUES WITH THE VEHICLES & THE MISREPRESENTATION OF THE PERFORMANCE ISSUES.

DRIVERS SIDE SEATBELT SUDDENLY NO LONGER RETRACTING. APPEARS TO BE DUE TO A CRACKED BELT GUIDE. JEEP DEALERSHIP QUOTED $900+ FOR REPAIR AND ANOTHER LOCAL SHOP QUOTED $600+ - REPAIR REQUIRES REPLACEMENT OF THE ENTIRE BELT ASSEMBLY. I'VE SCOURED THE INTERNET AND HAVE FOUND A MASS OF OTHERS WHO HAVE REPORTED THE SAME ISSUE DATING BACK SEVERAL YEARS. THIS SHOULD ABSOLUTELY BE AN OPEN RECALL - I CANNOT LEGALLY NOR SAFELY OPERATE MY VEHICLE AND THE REPLACEMENT COST IS ASTRONOMICAL BEING OUT OF WARRANTY. HELP!

WILE DRIVING UPHILL TRANSMISSION AGGRESSIVELY DOWN SHIFTS TO 3RD GEAR PUTTING CAR INTO LIMP MODE ALWAYS HAPPENS WILE GOING UP HILL ITS DANGEROUS NO RECALLS FOR THIS TRANSMISSION ISSUES, HAPPEND TO ME MULTIPLE TIMES CAR IT'S NOT SAFE TO DRIVE ONES I PULL OVER SHUT DOWN ENGINE AND STARD AGAIN CALL DRIVES NORMAL FOR A COUPLE OF MILES THEN ISSUE COMES BACK CHECK ENGINE LIGHT ON, AND TRACTION CONTROL LIGHT COMES ON, WITH ABS LIGHT TRANSMISSION WONT GO UP OR DOWN 3RD GEAR

WHILE HAVING A NICE FAMILY OUTING ON JULY 6,2020. WE WERE HEADING TO A BUTTERFLY HOUSE ABOUT AN HOUR AWAY. MY HUSBAND WAS IN THE DRIVER'S SEAT DRIVING. WHEN SUDDENLY WE HEARD A LOUD POP! SURPRISED AND CONFUSED I STARTED LOOKING AROUND EXPECTING TO FIND MY DAUGHTER HAD THROWN SOMETHING OR A POP BOTTLE EXPLODED...NOPE MY HEAD REST DEPLOYED HITTING MY HUSBAND, HARD, IN THE BACK OF THE HEAD. THIS IS NOT A SAFE ISSUE HE COULD HAVE LOST CONTROL AND CRASHED. THIS NEEDS TO BE RESOLVED.

AFTER NORMAL GAS FUELING, CAR IS STATIONARY, FUEL METER REGISTERS MORE GAS IN TANK THAN PHYSICALLY POSSIBLE. I FILLED UP THE TANK AND METER SHOWS OVER 400 MILES OF FUEL AVAILABLE. TYPICALLY IT SHOULD BE AROUND 330 ON A FULL TANK. ALSO, WHILE DRIVING MY MPG METER FLUCTUATES RAPIDLY FROM 7 MPG TO 60 MPG. I SEE ON JEEP FORUMS THAT THIS IS A COMMON PROBLEM WITH JEEPS. VERY UPSETTING CONSIDERING ALL OF THE RECALLS ALREADY FOR THIS MODEL JEEP. FUEL GAUGE REPAIR ESTIMATED AT $1400 !! (DEPENDABLE JEEP - RESEDA, CA.)

THE PASSENGER HEADREST DEPLOYED WITH A PASSENGER IN THE SEAT. THE CAR WAS STOPPED AT A GAS STATION AND NOT IN MOTION AT THE TIME. IT WAS VERY DISTURBING AND MAKES ME FEARFUL OF FUTURE ISSUES ON THE DRIVER SIDE, WHILE DRIVING THE VEHICLE.

COMPLETE ELECTRICAL FAILURE RESULTING IN VEHICLE STALL. IN MOTION ON A CITY STREET HEADING STRAIGHT. NEW BATTERY. SYMPTOMS VERY SIMILAR AS DESCRIBED IN RECALL #274559

WHEN TRYING TO SHIFT FROM PARK TO REVERSE SOMETIMES YOU GET A HARD SHIFT OR OTHER TIMES IT DOESN'T SHIFT AND SHIFTS TO NEUTRAL INSTEAD. FINALLY THE CHECK ENGINE LIGHT CAME ON AND A CODE FOR THE TRANSMISSION CAME OUT. SEEMS LIKE THERE ARE OTHER JEEPS WITH THE SAME PROBLEM AND HAVE A RECALL FOR IT. BUT MY VEHICLE DOES NOT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HER HEADREST ON THE DRIVER'S SIDE EXPLODED WHILE SHE WAS DRIVING. THE CONTACT WAS ABLE TO PULL OVER AND SAW THE HEADREST COMPLETELY OPENED UP. THE CONTACT HAD A SORE NECK AND HEADACHE BUT DID NOT GO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS NOT FILED AND THE CONTACT WAS ABLE TO DRIVE HOME. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE HAD NO RECALL. THE FAILURE MILEAGE WAS 85,503.

COWL PANEL TRIM IS CRUMBLING AND CAUSES A 'BEE HUMMING' NOISE WHEN VEHICLE REACHES 55 MPH OR MORE. VERY ANNOYING AND DROWNS OUT RADIO/MUSIC. WAS TOLD BY DEALER THAT THEY CAN TAPE IT DOWN BUT THE STRIP CRUMBLES WHEN YOU TOUCH IT. ATTEMPTED TO USE A BONDING SUBSTANCE RECOMMENDED BY PART STORE; STILL CRUMBLES WHEN TOUCHED.