2014 JEEP GRAND CHEROKEE Complaints

DURING THE WEEK OF JUNE 07, 2020 THE FRONT PASSENGER SIDE "ACTIVE HEAD RESTRAINT" SYSTEM IN THE HEADREST POPPED OPEN WHILE THE VEHICLE WAS UNOCCUPIED. UPON INVESTIGATION THE DEALERSHIP NOTIFIED US THAT A REPAIR WAS PERFORMED UNDER THE RECALL FOR THIS VEHICLE IN 2015. GIVEN THAT THE ACTIVE HEAD RESTRAINT SYSTEM WAS ACTIVATED WHILE THE VEHICLE WAS UNOCCUPIED AND PARKED IN OUR DRIVEWAY, WE FEEL UNSAFE UTILIZING THE VEHICLE WITH THE HEADREST INSTALLED ON THE DRIVERS SEAT EVEN THOUGH THE RECALL WORK HAD SUPPOSEDLY BEEN PERFORMED 5 YEARS AGO. *TR

SITTING IN RESTAURANT PARKING LOT 6-20-2020 WHEN DRIVERS SIDE HEADREST BLEW APART STRIKING DRIVER IN BACK OF HEAD. *TR

DRIVERS SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE VEHICLE WAS STATIONARY AND UNOCCUPIED. *TR

ELECTRIC SHIFTER. WAS DRIVING GETTING ON A BRIDGE GOING ABOUT 40MPH, SHIFTER WENT INTO 2ND GEAR. IT WAS VERY STARTLING, THE RPM NEEDLE WENT PRETTY HIGH AND I WASN'T GETTING ANY SPEED, I HAD TO PULL OVER AND SHIFT IT BACK INTO 'DRIVE' VERY SCARY JUST BOUGHT IT TODAY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED INTO A PARKING LOT. THE VEHICLE WAS TOWED TO BOLLES MOTORS 84 (WEST RD, ELLINGTON, CT 06029), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO CAPITOL CHRYSLER DODGE JEEP RAM (1520 W MAIN ST, WILLIMANTIC, CT 06226) AND WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS DIAGNOSED WITH A CRACK IN THE TRANSMISSION AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 167,422.

2014 JEEP GRAND CHEROKEE ACTIVE HEADREST ON PASSENGER SIDE DEPLOYED RANDOMLY WITHOUT ACCIDENT WHILE THE VEHICLE WAS IN MOTION. I WAS MAKING A RIGHT TURN AND HAD NOT HIT ANY BUMPS. THANKFULLY, NO ONE WAS SITTING IN THE SEAT AT THE TIME, BUT I'M NOW WORRIED THE DRIVER SIDE HEADREST WILL DEPLOY WHILE I AM DRIVING. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL AFTER MAKING A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL GRINDING SOUND AS THE FAILURE OCCURRED. THE VEHICLE WAS RESTARTED HOWEVER, AFTER THE FAILURE THE GEAR SHIFTER FAILED TO OPERATE AS DESIGNED. THE CONTACT TOOK THE VEHICLE TO RIVERDALE CHRYSLER JEEP DODGE RAM (5869 BROADWAY, THE BRONX, NY 10463) HOWEVER, THE CONTACT DECLINED TO PAY THE DIAGNOSTIC FEE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

MY JEEP WAS SITTING IN THE DRIVEWAY WHEN THE HEADREST POPPED AND BROKE. IT IS SUPPOSED TO HAPPEN WHEN YOU ARE IN AN ACCIDENT TO PREVENT WHIPLASH. *TR

I WAS PARKED IN A HOSPITAL PARKING LOT FOR OVER AN HOUR AND THE HEAD REST ON THE PASSENGER SIDE OF THE CAR FLEW OUT AND SMACKED MY 16 YEAR OLD DAUGHTER IN THE HEAD. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO RETRACT AND WAS FRACTURED. THE FRONT PASSENGER'S SIDE SEAT BELT WAS ALSO FRACTURED. THE VEHICLE WAS TAKEN TO MIAMI LAKES AUTOMALL (16600 NW 57TH AVE, MIAMI LAKES, FL 33014 (305) 455-3540) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.