2011 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO START THE IGNITION, THE BATTERY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. UPDATED 11/19/15*LJ UPDATED 03/30/18*JB *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. UPDATED 11/19/15*LJ *TR

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP HAS NOT TRIED TO REMEDY RECALL DEFECTS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL NUMBERS 14V391000,14V530000 AND 14V154000. *JB

JEEP TURNS OFF WHEN I AM DRIVING IT. THIS HAS BEEN AN ONGOING PROBLEM FOR SEVERAL YEARS AND I HAVE EXPLAINED THE PROBLEM TO JEEP REPAIR SHOP ON 2 OCCASIONS NOW, YET THE PROBLEM CONTINUES. RECENTLY CHRYSLER RECALLED THE FUEL PUMP RELAY AND STATED IT COULD CAUSE STALLING WHILE DRIVING. I HAVE HAD THE RECALL WORK PERFORMED HOWEVER MY CAR HAS STALLED WHILE DRIVING IT SINCE THE REPAIR WAS COMPLETED. THIS IS DANGEROUS AS THE CAR TURNS OFF WHILE IT IS MOVING. ONCE OFF, THE POWER STEERING NO LONGER WORKS MAKING IT NEARLY IMPOSSIBLE TO TURN THE CAR UNTIL IT IS RESTARTED. MANY OF THE TIMES THIS HAS HAPPENED HAVE BEEN ON A FREEWAY OFFRAMP WHILE DECELERATING. I HAVE BEEN VERY LUCKY SO FAR THAT NONE OF THEM RESULTING IN ACCIDENTS YET. THIS PROBLEM NEEDS TO BE FIXED AS IT IS DANGEROUS. IM NOT SURE OF THE EXACT DATE WHEN IT STARTED (I GUESSED ABOVE) BUT IT HAS BEEN SEVERAL YEARS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WOULD NOT EXCEED 30 MPH WITH THE ACCELERATOR PEDAL ALL THE WAY TO THE FLOORBOARD. THE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

THIS IS THE SIXTH TIME, TODAY, 9/13/15. I HAVEN'T BEEN KILLED YET, BUT IT'S A FUTURE POSSIBILITY. MY JEEP LOSES POWER AND WILL NOT STEER. IT HAPPENED WITH MY MOM AND MY ONLY CHILD IN THE JEEP. CHRYSLER TELLS ME EVERY TIME TO TAKE IT TO THE LOCAL DEALER, QUIRK JEEP IN MARSHFIELD, MA. I DO. THEY RUN THE EVER POPULAR 'DIAGNOSTICS' AND FIND NOTHING WRONG WITH IT. YET, IT KEEPS HAPPENING! THE LAST TIME IT HAPPENED, I WAS ON THE HIGHWAY DURING RUSH HOUR TRAFFIC. STATE POLICE WOULD NOT ALLOW ME TO WAIT FOR AAA SO I HAD TO PAY OUT OF POCKET $120 TO BE TOWED OFF THE ROAD BY SOME NEANDERTHAL IN A TOW TRUCK. WHAT CAN I DO BEFORE I AM KILLED BY THIS VEHICLE? *THE LAST TIME IT HAPPENED WAS IN EARLY AUGUST OF THIS YEAR. I CONTACTED JEEP WITH THIS EMAIL AND WAS TOLD TO TAKE IT IN TO THE DEALER FOR 'DIAGNOSTICS.' I DID AND THEY FOUND NO PROBLEM AGAIN! MY JEEP IS AGAIN LOSING SPEED AND POWER STEERING. IT IS RANDOM. I AM DRIVING ALONG AND IT LOSES ACCELERATION AND POWER STEERING. I AM TERRIFIED TO DRIVE ON THE HIGHWAY EXPECT IN THE FAR RIGHT LANE AT MINIMAL SPEEDS. THIS IS A PROBLEM BECAUSE I AM A TRAVELLING SALESPERSON AND MUST BE ON THE ROAD ALL DAY, FIVE DAYS A WEEK. I TRAVEL UP TO 200 MILES A DAY. AS I INDICATED BACK IN DECEMBER, THIS IS MY FIFTH JEEP. QUIRK SAYS ALL THE RECALLS ON MY VEHICLE HAVE BEEN DONE AND THEIR DIAGNOSTICS CAN FIND NO REASON FOR THE LOSS OF POWER. HOWEVER, IT IS HAPPENING AND IT IS EXTREMELY DANGEROUS. ORIGINALLY, WHEN THIS FIRST STARTED HAPPENING, SHORTLY AFTER I BOUGHT THIS PRE-OWNED JEEP, I WAS TOLD THE TIPM RECALL WOULD CORRECT THESE PROBLEMS. OBVIOUSLY, IT HAS NOT. *IN ADDITION, I HAVE RANDOM ISSUES WITH MY KEY NOT WORKING OR MY CAR REFUSING TO TURN ON. I AM A SINGLE MOM WHO HAS TO WORK. I DO NOT HAVE THE FINANCIAL ABILITY TO BUY A NEW VEHICLE AND JUNK THIS JEEP. I NEED THIS VEHICLE TO WORK AS IT IS SUPPOSED TO WORK.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

MY 2011 JEEP GRAND CHEROKEE BEGAN STALLING WHILE DRIVING IN DECEMBER 2014. THESE OCCURRENCES HAVE BEEN DOCUMENTED BY THE DEALERSHIP FOUR TIMES. IT HAS ALWAYS STALLED WHILE DRIVING AT SPEEDS HIGHER THAN 50 MPH. IT HAS STALLED ON THE FREEWAY 2 TIMES AND I HAVE BEEN SPARED A SERIOUS TRAFFIC COLLISION DUE TO LIGHT TRAFFIC CONDITIONS. THE VEHICLE NEVER THROWS A CODE WHEN IT STALLS. THERE IS NOTHING THE SERVICE DEPARTMENT CAN DO FOR THESE "PHANTOM" OCCURRENCES. THE TIPM HAS BEEN REPLACED SINCE THAT CAN SOMETIMES BE THE ISSUE. HOWEVER, THE STALLING CONTINUES. I HAVE RESEARCHED THIS STALLING ISSUE AND THERE ARE OTHERS WITH THE SIMILAR PROBLEM. WHAT WILL IT TAKE BEFORE CHRYSLER ADDRESSES THIS LIFE THREATENING PROBLEM? CURRENTLY, MY VEHICLE IS BACK AT THE DEALERSHIP FOR THIS PROBLEM. I AM NOT LOOKING FORWARD TO PICKING UP MY VEHICLE SINCE THE PROBLEM IS ALWAYS LOOMING LIKE A BLACK CLOUD OVER MY HEAD.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE IN THE FRONT PASSENGER SIDE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

AUGUST 29, 2015 I HAD A TUNE-UP PERFORMED ON MY 2011 JEEP GRAND CHEROKEE OVERLAND. WHEN I RETURNED TO PICK UP MY VEHICLE I WAS INFORMED THAT WHEN THE SERVICE ADVISOR WAS REMOVING THE CAR FROM THE GARAGE A FIRE STARTED IN THE INTERIOR OF THE VEHICLE. THE SERVICE ADVISOR SHOWED ME THE INTERIOR DAMAGE AND IT WAS THE PASSENGER SUN VISOR. THE VISOR HAD APPROXIMATELY A QUARTER SIZE BURN MARK ON THE PLASTIC PIECE COVERING THE VANITY MIRROR AND A BURN ON THE HEAD LINER DIRECTLY ABOVE THE DAMAGE ON THE COVER. IT WAS SUGGESTED THAT I TAKE THE CAR DIRECTLY TO THE OTHER DEALER THAT HAD DONE THE P36/NHTSA 14V-391 RECALL IN OCTOBER 2014 AS THE DEALER THAT HAD DONE THE TUNE UP WOULD NOT FIX THE DAMAGE AND WOULD NOT HELP WITH ANYTHING. AFTER I INQUIRED ABOUT MY SAFETY DRIVING THE VEHICLE (AT THE DEALER'S SUGGESTION) IT WAS DETERMINED THAT IT PROBABLY SHOULD BE TOWED. I CONTACTED THE DEALER THAT HAD DONE THE RECALL. THE VEHICLE WAS LEFT AT THE DEALER AND I CONTACTED CHRYSLER FOR ASSISTANCE. A CASE WAS OPENED FOR ME. AUGUST 31, 2015 THE DEALER THAT HAD DONE THE RECALL REPAIR CONTACTED CHRYSLER REGARDING THE CASE AND WERE INFORMED BY CHRYSLER THAT THE VEHICLE WAS NOT TO BE MOVED UNTIL AND INVESTIGATION COULD BE DONE. SEPTEMBER 1, 2015 I SENT AN EMAIL AND TIMELINE (TO DATE) TO THE GM/PRESIDENT OF THE DEALER THAT PERFORMED THE TUNE UP. SEPTEMBER 2, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT WAS CLOSED. THE REPRESENTATIVE RE-OPENED THE CASE. SEPTEMBER 6, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT HAD BEEN ASSIGNED AND I WOULD NEED TO WAIT UNTIL THE ASSIGNED AGENT CONTACTED ME. SEPTEMBER 8, 2015 TO DATE I HAVE NOT BEEN CONTACTED BY CHRYSLER, THE GM/PRESIDENT OF THE DEALERSHIP THAT HAS THE VEHICLE, I HAVE NOT BEEN PROVIDED ANY TRANSPORTATION AND I HAVE NO IDEA THE STATUS OF MY VEHICLE.