2014 JEEP GRAND CHEROKEE Complaints

WE WERE DRIVING HOME AFTER A LONG SHIFT AT THE HOSPITAL, AND SUDDENLY WHILE WE'RE DRIVING DOWN THE HIGHWAY GOING 70, THE PASSENGER SIDE HEADREST JUST POPS, CAUSED US TO SWERVE OUT OF SURPRISE. WE TOOK IT INTO A DEALERSHIP, AND AFTER WORKING ON IT FOR A FEW MINUTES THEY SAID THAT A PART HAD BROKEN OUT OF IT WHICH CAUSED IT TO ACTIVATE. THEN THEY WANTED TO CHARGE US FOR THE PART AND LABOR WHEN IT'S OBVIOUSLY A DEFECT IF THE PART JUST BROKE OUT OF NOWHERE. I CONTACTED JEEP CUSTOMER SERVICE, AND THEY SAID SINCE I TOOK IT TO THE DEALERSHIP FIRST AND THEY POSSIBLY BROKE IT, THERE'S NOTHING THEY COULD DO. SO PRETTY MUCH THEY WANT US TO PAY FOR A SAFETY DEFECT IN THEIR PRODUCTS. *TR

I JUST BOUGHT THIS CAR TODAY AND WAS ABOUT TO DRIVE OUT WHEN I NOTICE THAT THE DRIVER SEAT HEADREST HAS DEPLOYED, THERE WAS NO IMPACT ON THE CAR. I LOOKED AT THE BACK OF THE HEADREST AND NOTICE THE PLASTIC HOLD THE RESTRAINING PIN IS BROKEN. *TR

DRIVER'S HEADREST DEPLOYED INADVERTENTLY WHILE DRIVING ON HIGHWAY. DEPLOYMENT HIT DRIVER PAINFULLY, BUT NO SERIOUS INJURIES. NO APPARENT REASON FOR THE DEPLOYMENT.*DT*JB

THE AIRBAG IN THE PASSENGER SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS PARKED IN MY DRIVEWAY. *TR

WHILE DRIVING DOWN THE STREET, THE PASSENGER ACTIVE HEADREST STRUCK OUR PASSENGER IN THE HEAD. NOT ONLY DID THIS CAUSE PHYSICAL PAIN, IT IS ALSO ALARMING THAT THE GOVERNMENT HAS NOT ISSUED A RECALL REGARDING THIS. A SIMPLE GOOGLE SEARCH ELICITS HUNDREDS OF COMPLAINTS, YET FCA AND JEEP HAVE NOT BEEN REQUIRED TO FIX THIS. IT'S CLEAR THAT OUR JEEP GRAND CHEROKEE SUFFERS FROM THE VERY COMMON PROBLEM OF BROKEN PLASTIC WHICH RELEASES THE ACTIVE HEADREST. UTTERLY APPALLED THAT NHTSA AND FCA ARE AWARE OF THIS EXTREMELY DANGEROUS SITUATION AND YET CHOOSE TO DO NOTHING. INITIAL RESEARCH IS SHOWING THIS WILL COST ME OVER $600 TO FIX. *TR

DRIVER SIDE FRONT HEADREST EXPLODED BEHIND MY HEAD WHILE DRIVING ON SMOOTH STRAIGHT CITY STREET AT ABOUT 20 MPH. SCARED MY WIFE AND MYSELF HALF TO DEATH NOT KNOWING WHAT HAD JUST HAPPENED.

PASSENGER SEAT HEADREST POPPED WITHOUT WARNING OR CAUSE WHILE CRUISING ON A ROAD AT 45 MILES PER HOUR. *TR

WHILE THE CAR WAS UNOCCUPIED/STATIONARY, DRIVER'S HEADREST (ACTIVE HEAD RESTRAINT (AHR) SYSTEM) UNEXPECTEDLY DEPLOYED. CAR WAS NOT INVOLVED IN AN ACCIDENT, PRESENTING A SERIOUS RISK OF DRIVER DISTRACTION AND POTENTIAL HEAD AND NECK INJURIES HAD SOMEONE BEEN IN THE CAR DRIVING. *TR

THE PASSENGER SEAT HEADREST DEPLOYED DURING THE NIGHT. NO ONE WAS SITTING IN THE SEAT AT THE TIME. *TR

AS I WAS DRIVING I HEARD A SOUND LIKE I HIT SOMETHING, I GOT OUT OF THE CAR TO SEE IF I HAD BUT AFTER I WALKED AROUND THE CAR AND SAW NO DAMAGE OR SIGN OF DAMAGE I LOOKED INSIDE OF THE CAR AND REALIZE IT WAS THE PASSENGER HEAD REST THE POPPED OUT OF PLACE. *TR