2015 JEEP GRAND CHEROKEE Complaints

CAPLESS GAS CAP CRACKED AND IT COMES RIGHT OFF HOUSING. I SCREW IT BACK IN AND DRIVE ON, PROBABLY SAFETY ISSUE. JEEP DEALER CAN ONLY ORDER ENTIRE CAPLESS FILLER ASSEMBLY. $450 PART W/INSTALL. THEY REDESIGNED FUEL FILLER ASSEMBLY ON NEWER JEEPS, BUT THIS CURRENT FAULTY DESIGN SHOULD BE RECALLED AT NO CODT TO OWNER! ALSO THE FILLER NECK BROKE RIGHT AT 36000 MILES AND COULDNT FILL WITH GAS AS IT WOULD ACT LIKE IT WAS FULL. ENTIRE JOB $600

ON DECEMBER 13, 2018 WE ATTEMPTED TO MOVE OUR JEEP FROM ONE PARKING SPACE TO ANOTHER. TURNING INTO THE NEW SPACE, THE POWER STEERING WENT COMPLETELY OUT MAKING IT EXTREMELY DIFFICULT TO STEER AT ALL. THE JEEP WAS TAKEN INTO THE DEALERSHIP, WHO TOLD US THE POWER STEERING PUMP WOULD NEED REPLACED. THE PART WAS ON BACK ORDER AND IT WOULD TAKE UNTIL AFTER CHRISTMAS TO GET IN. WE WERE FORCED TO DRIVE THE JEEP WITH THE POWER STEERING NOT WORKING. IN WINTER, IN NE OHIO. WHEN CHRISTMAS TIME CAME AND WENT, THE DEALERSHIP INFORMED US THAT THE PART WAS STILL NOT AVAILABLE AND WE WOULD HAVE TO WAIT UNTIL JANUARY 30, 2019 - 7 WEEKS SINCE THE INCIDENT OCCURRED. HERE WE ARE, JANUARY 31, 2019 AND NOW THE DEALERSHIP TELLS US THERE IS NOTHING THEY CAN DO AND IT WILL BE AT LEAST MARCH, 2019 UNTIL THEY CAN GET ANY REPLACEMENT. WE PURCHASED THIS VEHICLE IN FEBRUARY, 2018. AND THIS PROBLEM OCCURRED 10 MONTHS LATER. JEEP SHOULD BE RESPONSIBLE FOR HAVING REPLACEMENT PARTS AVAILABLE ON THEIR VEHICLES, ESPECIALLY SOMETHING AS IMPORTANT AS POWER STEERING IN THE DEAD OF WINTER IN OHIO. VERY UNSAFE, AND VERY DISSATISFIED!

I HAVE REPORTED A PROBLEM ON JANUARY 7, 2019 ABOUT THE VEHICLE LCD DISPLAY FAILED TO LIGHT UP WHEN I STARTING MY 2015 JEEP GRAND CHEROKEE IN SOME OCCASION. AND LATER HAVE IDENTIFIED SOME MORE PROBLEMS. THE GPS NO LONGER WORKS, IT IS TURNING AROUND AT AN IRRELEVANT POSITION WHEN I AM DRIVING ON THE ROAD, AND THE DISPLAY FREQUENTLY PUPS UP A WARNING OF 'VEHICLE PHONE REQUIRES SERVICE, PLEASE CONTACT YOUR DEALER.' AS THE ATTACHED PHOTO. WITH AN APPOINTMENT, I BRING BACK MY CAR TO THE DEALER THIS MORNING (1/28/2019), IT DOESN'T BEEN FIXED AT THE END OF THE DAY, NOR DOES IT BEEN ABLE TO RETURN TO THE STATE BEFORE CALLBACK SERVICE, NOT EVENT BEEN ABLE TO ROLLBACK TO THE STATE AS I HAND OVER IT IN THE MORNING. THE UCONNECT SYSTEM NO LONGER EXIST ON MY VEHICLE , AND COULD NOT REINSTALLED WITHOUT RADIO SYSTEM HARDWARE BEING REPLACED WITH A NEW ONE, FOR WHICH I NEED TO PAY $890.37 AS I BEEN INFORMED OFFICIALLY DURING THE SERVICE. I AM VERY FRUSTRATED, AS MY CAR WAS VERY LIGHTLY USED (ONLY 33KMILES) AND DOES NOT HAVE ANY PROBLEMS BEFORE THE RECALL SERVICE, AND GOT THREE UCONNECT ISSUES JUST AFTER THE RECALL SERVICE, AND THEN IN THE ATTEMPT TO FIXING THESE TREE ISSUES IN THE SERVICE DEPARTMENT OF THE DEALER, THE CONTROL DEVICE WAS PHYSICALLY DESTROYED EVEN THE UCONNECT SYSTEM NO LONGER BEEN ABLE TO REINSTALLED . I AM NOT THE PERSON THAT IRRATIONALLY DENYING THE WEAR AND TEAR OF VEHICLE HARDWARE, BUT WHAT THE HELL OF THE PURPOSE OF THE RECALL SERVICE? AND WHY SHOULD I RESPONSIBLE FOR ALL THE CONSEQUENCE OF THE RECALL SERVICE THAT NEVER EXIST BEFORE?

WITH MY CAR PARKED IN THE GARAGE AND NO ONE IN IT THE DRIVERS SIDE HEADREST DEPLOYED.

IT'S BEEN SINCE MAY 2018 WITH IN/OUT VISITS TO THE DEALERSHIP FOR A CONSTANT PROBLEM. MY STEERING WHEEL WOBBLES OVER 70MPH ON MY 2015 GRAND CHEROKEE WK2 HIGH ALTITUDE, ALL STANDARD FEATURES. THIS STARTED AFTER 26K MILES AND NOW I HAVE 39K MILES. I'VE RESEARCHED DOZENS OF FORUMS AND READ THROUGH TSBS WITH NO SOLUTION. I HAD THE DEALER REPLACE THE TIRES, TWICE, WITH MICHELIN PREMIER LTX 20INCH TIRES, SEVERAL ROAD FORCE TESTS, HIGH SPEED BALANCES, SEVERAL ALIGNMENTS, RACK AND PINION REPLACED, FRONT WHEEL BEARING ASSEMBLIES REPLACED, ALL NEW SHOCKS AND AFTER ALLLLLLLLLLL OF THAT, SHE STILL WOBBLES!!!!!!! THE DEALER HAS THROWN THEIR HANDS UP AND WILL NOT HELP ME ANY FURTHER. THE STEERING WHEEL ONLY WOBBLES BETWEEN 70-80MPH. ANOTHER CUSTOMER'S WHEELS WERE PLACED ON MY CAR AND TESTED WITH SAME ISSUE. PRIVATELY OWNED ALIGNMENT CENTERS ALSO CONFIRMED A SPOT ON ALIGNMENT AND WHEEL BALANCE. ALL BUSHINGS APPEAR TO BE INTACT. THE JEEP IS NOT SAFE TO DRIVE ON THE HIGHWAY.

I HAVE PUT MY JEEP GRAND CHEROKEE FOR A RECALL SERVICE (MFGR CAMPAIGN#: CDJR S27, CDJR U65) RECENTLY, IN WHICH I BEEN TOLD BY THE SERVICE PERSON THAT ONLY SOFTWARE WARE BEEN UPDATED FOR THIS RECALL SERVICE. SINCE THEN, THE LCD DISPLAY SCREEN WILL NOT START TO LIGHT UP IN SOME OCCASION WHEN I TURN ON MY CAR, THE SCREEN DOES NOT RESPONSE FOR ANY TOUCH AT THIS MOVEMENT, AND IT EVENTUALLY LIGHT UP AFTER 3-5MINUTES AND TURNS UP THE DISPLAY TO THE NORMAL. THIS PROBLEM HAPPENS EVERY OTHER DAYS, AND MAKES ME VERY HESITATE TO BACKUP MY CAR WHENEVER IT HAPPENS, AS I GET USED OF THE BACKUP CAMERA ON THE CAR. THE PROBLEM NEVER EXIST BEFORE THE RECENT RECALL SERVICE. IN THE NORMAL WAY, THE SCREEN SHOWS THE BOOTING UP DISPLAY WHENEVER I STARTS UP MY CAR, BUT NOW, FOR SOME OCCASION, THE SCREEN KEEPS IN DEAD FOR 3-5 MINUTES AFTER THE ENGINE HAS BEEN START UP.

THE VEHICLE WAS PARKED, AND SUDDENLY THE DRIVER'S FRONT SEAT HEAD RESTRAINT DEPLOYED FOR NO REASON WITH INCREDIBLE FORCE. THE VEHICLE WAS PARKED WITH NO INSULT TO VEHICLE OR REASON FOR THIS TO OCCUR. I REPORTED TO LOCAL DEALER AND THE HEADREST RESTRAINT CANNOT BE RESET. IT REQUIRES A TOTAL REPLACEMENT OF THE HEADREST THAT ISN'T COVERED UNDER STANDARD OR EXTENDED WARRANTY. THE COST OF THE PART TO REPLACE IS $846.30 PLUS LABOR. THIS IS A SAFETY ISSUE AND SEEMS TO BE A DEFECT AS THE RESTRAINT DEPLOYED FOR NO REASON. THE DEALER OFFERED NO ASSISTANCE WITH THIS ISSUE.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF A PARKING SPACE, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE WAS INJURED AND HOSPITALIZED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000. *DT*JB

OUR DRIVEWAY HAS A SLOPE. WE PARK FACING UP THE HILL AND THREE TIMES THE VEHICLE HAS ROLLED BACKWARDS WHILE IN PARK AND NOT RUNNING. ONE TIME, VEHICLE OFF, MY HUSBAND AND I WERE STILL SITTING IN IT. BRAKING APPLIED AND THE VEHICLE STOPPED EASILY. TWICE THERE WAS A LIGHT COATING OF SNOW (NOT ICY) SO I COULD CLEARLY TELL THAT THE FRONT TIRES ROLLED AND DID NOT SLIDE. I DIDN'T THINK TO CHECK ALL FOUR TREAD MARKS. THIS COULD BE HUGELY DANGEROUS IF I HAPPENED TO BE BEHIND THE VEHICLE WHEN IT HAPPENS. THE VEHICLE IS NEW TO ME...PURCHASED AS USED ABOUT 2 MONTHS AGO.

IVE HAD THIS CAR IN THE SHOP 4 OR 5 TIMES FOR EXTREME OVERHEATING COSTED ME 4500 SO FAR AND NEVER FIXED