2014 JEEP GRAND CHEROKEE Complaints

UCONNECT SYSTEM NOT WORKING PROPERLY. IT ALWAYS SAYS THAT I NEED TO CONTACT THE DEALERSHIP FOR AN UPGRADE BUT WHEN I CHECK THE UCONNECT SIGHT, IT STATES THAT THERE IS NO UPDATE AVAILABLE. I CONSTANTLY HAVE TO RESET MY STEREO SYSTEM. THE SCREEN IS BLACK ALMOST EVERYTIME I GET INTO MY VEHICLE.

VEHICLE IN MOTION. FREEWAY DRIVING SPEED ON US101. DRIVER'S SIDE SEAT HEADREST RESTRAINT SUDDENLY 'POPPED' AND EXPANDED INTO THE BACK OF MY HEAD WITHOUT WARNING. NO ACCIDENT OR OTHER TO CAUSE THE RESTRAINT SYSTEM TO RELEASE. VERY DANGEROUS SITUATION TO HAVE OCCUR UNEXPECTEDLY WHEN DRIVING 60 MPH. UPON EXAMINATION, I FOUND THE STRUCTURE THAT HOLDS THE SYSTEM TOGETHER, WHICH IS UNDER CONSTANT PRESSURE, WAS MADE OF PLASTIC. THE PLASTIC ARMS THAT HOLD A METAL RELEASE PIN, HAD FATIGUED OVER TIME AND SIMPLY BROKE, WHICH RELEASED THE HEAD RESTRAINT UNEXPECTEDLY. FURTHER, IT CANNNOT BE RESET. REQUIRES AN EXPENSIVE REPLACEMENT. THIS IS A DANGEROUS MATERIAL CONSTRUCTION DESIGN DEFECT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE GLENDALE CHRYSLER JEEP LOCATED AT (10070 MANCHESTER RD, SAINT LOUIS, MO 63122) FOR AN INSPECTION AND IT WAS DETERMINED THAT THE POWER STEERING RACK WAS LEAKING FLUID AND EVENTUALLY WOULD NEED TO BE REPLACED. NO WARNING INDICATORS WERE ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,108.

STEERING RACK FAILURE DUE TO LEAKING FLUID. STATIONARY. TIRE DEALER SAID IT IS SQUIRING FLUID. DEALER WILL NOT COVER COST. THIS SHOULDN'T HAPPEN TO A 2014 WITH ONLY 90K

THIS WINTER THE AIR SUSPENSION LIGHT CAME ON STATING TO SERVICE AIR SUSPENSION. THE SUSPENSION DOES NOT WORK IN COLD WEATHER AND FREEZES AT RIDING LEVEL. THE RIDE IS ROUGH DUE TO AIR SUSPENSION NOT WORKING. WHEN IT IS WARM THIS DOESN'T HAPPEN. THIS LIGHT ALSO TURNS ON WHILE DRIVING DOWN THE HIGHWAY. I HAVE A CHILD AND DO NOT WANT HER TO GET HURT IN THE PROCESS SO I STOPPED DRIVING IT THIS WINTER.

THE EGR COOLER FAILED, ALLOWING HOT COOLANT TO BE DIRECTED INTO THE INTAKE MANIFOLD. THE HOT COOLANT CAUSED THE PREMATURE FAILURE OF INTERNAL MECHANICAL COMPONENTS IN THE INTAKE MANIFOLD AND SEVER THERMAL DAMAGE TO THE INTAKE MANIFOLD. THE INTAKE MANIFOLD, EGR COOLER, AND OTHER FUEL COMPONENTS WERE REPLACED AT OWNER'S EXPENSE. OTHER OWNERS EXPERIENCING THIS FAILURE HAVE ENCOUNTERED FIRES IN THE ENGINE BAY DUE TO THE EXCESSIVE HEAT APPLIED TO THE COMPOSITE INTAKE MANIFOLD. THIS FAILURE IS TYPICALLY UNDETECTED UNTIL A SIGNIFICANT LOSS OF COOLANT HAS OCCURRED, OR THE INTAKE MANIFOLD IS DAMAGED ENOUGH TO CAUSE A MALFUNCTION DETECTED BY THE COMPUTER. THE RAM 1500 MODEL THAT USES THIS ENGINE ALREADY HAS A RECALL FOR THE EGR COOLER. THIS RECALL SHOULD BE EXTENDED TO THE JEEP GRAND CHEROKEE MODELS AS WELL.

DRIVERS SIDE HEADREST DEPLOYED ON IT'S OWN. NO ACCIDENTS OR ANYTHING TO CAUSE IT. NOT SURE WHEN IT DEPLOYED I WAS NOT IN THE CAR WHEN IT HAPPENED.

DRIVER SIDE ACTIVE HEAD REST DEPLOYED FOR NO REASON WHILE STATIONARY/PARKED IN DRIVEWAY. IT WAS DEPLOYED WHEN I WENT OUT TO CAR IN THE MORNING.

WHILE DRIVING (MOTION) ON HIGHWAY 378 - LEXINGTON, SC - 2/14/20, THE PASSENGER SEAT POPPED OUT UNEXPECTEDLY, LUCKILY NO ONE WAS SITTING IN THE PASSENGER SEAT AT THE TIME. I'M WORRIED THIS WILL HAPPEN WITH MY DRIVER'S HEAD SEAT AT THIS TIME. I WENT TO THE DEALERSHIP TO GET IT FIXED AND THEY SAID WOULD COST ME $700, SINCE MY WARRANTY WAS EXPIRED. I CALLED CHRYSLER/JEEP CUSTOMER SERVICE AND FILED A CLAIM FOR THEM TO WAIVE THE $700 FEE. THEY TOLD ME THAT SINCE I WAS THE (2ND) OWNER NOT THE ORIGINAL OWNER AND THAT MY WARRANTY WAS EXPIRED THEY DENIED MY CLAIM. I TOLD THEM WHEN I BOUGHT THE CAR THERE HAVE BEEN NO WRECKS RECORDED ON THE VEHICLE AT ALL, THIS WAS CRAZY TO ME, THAT THEY WOULDN'T FIX MY PASSENGER HEAD SEAT. I FILED THE CLAIM ON 2/28/20 @ 1-800-992-1997. I WAS AT THE CHRYSLER/JEEP DEALERSHIP LOCATED IN COLUMBIA, SC.

OIL LEAK AT OIL FILTER HOUSING. NOTICED PUDDLE OF OIL ON GARAGE FLOOR. HAD VEHICLE CHECKED AND THEY DETERMINED THE OIL FILTER HOUSING IS CRACKED AND LEAKING ENGINE OIL. THIS COULD CAUSE AN ENGINE FIRE. I HAVE CONTACTED JEEP. THEY REFUSED ANY ASSISTANCE AND HAVE STOPPED RESPONDING TO MY EMAIL REQUESTS.