2015 JEEP GRAND CHEROKEE Complaints

WHILE DRIVING ABOUT 15/20MPH PASSENGER SIDE AHR(ACTIVE HEADREST) DEPLOYED WITHOUT ANY COLLISION OR SUDDEN BREAKING. CAUSED MY WIFE'S HEAD TO HIT THE DASHBOARD FOLLOWED BY AN EXTREMELY LOUD 'POP' NOISE THAT ALMOST CAUSED ME TO CRASH BECAUSE WORRIED ABOUT THE 'BANG' AND MY WIFE. I AM NOT THE FIRST WITH HIS ISSUE AND JEEP/CHRYSLER SAYS THAT THEY CANNOT FIX! MY VEHICLE IS A 2015 GRAND CHEROKEE THAT I PURCHASED IN APRIL WITH 22K MILES AND THIS HAPPEN LAST WEEK WITH MY VEHICLE HAVING ROUGHLY 27K MILES. PLEASE HELP!

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, A POLICE OFFICER INFORMED THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE VEHICLE WAS PULLED OVER AND THE FIRE EXTINGUISHED ON ITS OWN WHILE THE OFFICER WAS LOOKING FOR A FIRE EXTINGUISHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (222 S AUTO DR., BOISE, ID 83709, (208) 514-0835). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE TO HIS DESTINATION OF DENVER, CO. THE VEHICLE WAS THEN TAKEN TO THE LARRY H. MILLER CHRYSLER JEEP DODGE RAM 104TH DEALER (1800 W 104TH AVE, THORNTON, CO 80234, 720-907-0928). THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD SEND AN INVESTIGATOR TO INVESTIGATE THE MATTER. THE INVESTIGATOR STATED THAT THE FAILURE WAS CAUSED BY AN EXTERNAL FACTOR. THE VEHICLE WAS THEN TAKEN TO AUTONATION CHRYSLER JEEP BROADWAY (5445 S BROADWAY, LITTLETON, CO 80121, 303-578-6103) WHERE THE TRANSMISSION COVER AND THE TRANSMISSION FLUIDS WERE REPLACED. THE TECHNICIAN ALSO STATED THAT THE ORIGINAL GASKET FOR THE TRANSMISSION COVER WAS REPLACED AS WELL TO ELIMINATE A FIRE HAZARD. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

I HAD THE ELECTRONIC POWER STEERING MODULE GO OUT & ALSO HAD TO REPLACE RADIATOR AFTER DOING RESEARCH I HAVE SEEN 1,000 OF OTHER CUSTOMERS COMPLAIN ABOUT THE SAME ISSUES AND THEY NOT BE COVERED BY WARRANTY DUE TO BASIC WARRANTY EXPIRED. IF THIS IS A COMMON ISSUE WITH THE 2015 JEEP GRAND CHEROKEE WHY HAS THIS NOT BEEN REVIEWED FOR RECALL??

AFTER PICKING UP MY 2 YEAR OLD SON FROM DAYCARE ON DAN VALLEY ROAD (CITY STREET) IN MADISON, NC, I BEGAN TO TURN OUT OF THE PARKING LOT. AFTER GETTING HALF A MILE DOWN THE ROAD (STILL IN MOTION) THERE IS A LOUD POPPING SOUND THAT OCCURRED IN THE FRONT PASSENGER SEAT. AS I LOOK OVER I SEE THAT THE PASSENGER SEAT HEADREST IS DETACHED. WE WERE NOT IN ANY COLLISION OR HARD BRAKING OF ANY SORTS. I PULLED OVER IMMEDIATELY INTO THE LOWE'S IMPROVEMENT PARKING LOT TO ASSESS THE ISSUE. UPON MY OBSERVATION IT SEEMS AS THOUGH THE COVERING OF THE METAL BAR (THAT WAS STILL LODGED WITHIN ITS PLACED FOR WHEN THE HEADREST IS ATTACHED) HAD BROKEN.

I'VE READ ABOUT A RECALL REGARDING THE CRUISE CONTROL BUT HAVEN'T RECEIVED THE NOTICE AND MY DEALER WILL NOT TAKE CARE OF THE PROBLEM WITHOUT IT. I WANT IT FIXED SO I CAN USE MY CRUISE CONTROL

WHILE DRIVING AT HIGHWAY SPEED ON A 2-LANE ROAD, OUR JEEP GRAND CHEROKEE ECODIESEL BEGAN TO LOSE POWER. THE LIGHTS ON THE INSTRUMENT CLUSTER BEGAN GOING OFF SEEMINGLY RANDOMLY, AND THE VEHICLE HAD TO BE QUICKLY PULLED OVER AND PUT IN A SAFE CONDITION ON THE SIDE OF THE ROAD AS THE ENGINE STALLED. THE ENGINE WOULD NOT RESTART. AFTER 2 MONTHS OF TROUBLESHOOTING WITH CHRYSLER ENGINEERING, OUR SHOP BELIEVES THEY HAVE FOUND THE ISSUE, WHICH IS A FAULTY TONE WHEEL IN THE DRIVETRAIN, AT WHERE THE ENGINE COUPLES TO THE TRANSMISSION. THE TONE WHEEL LOST ABOUT 1/4" OF ENCODED MAGNETIC MATERIAL, AND THIS MADE THE VEHICLE INOPERABLE, EVEN WHILE AT HIGHWAY SPEED. THIS FAILURE THREW NO CODES TO THE COMPUTER FOR THE TECHNICIAN TO INTERPRET, AND THE ONLY SYMPTOM IS THAT THE ENGINE WOULD NOT FIRE, EVEN THOUGH, AS A DIESEL, THERE IS NO SPARK IGNITION SYSTEM.

ON SUNDAY, JUNE 3, 2018, I ENTERED THE LEFT FRONT DRIVER'S SEAT OF MY 2015 JEEP GRAND CHEROKEE (WHICH IS ALWAYS PARKED INSIDE MY ENCLOSED GARAGE IN SOUTHERN CALIFORNIA) AND IMMEDIATELY DISCOVERED THAT THE DRIVER'S HEADREST WAS IN A PROTRUDING POSITION. DURING A CLOSER EXAMINATION, I DISCOVERED THAT PART OF THE RESTRAINT SYSTEM USED TO KEEP OF "TELESCOPING" HEADREST (DESIGNED TO DEPLOY DURING A TRAFFIC COLLISION) HAD BROKEN LOOSE, WHICH CAUSED THE HEADREST TO DEPLOY. *PHOTOS ARE ATTACHED. SUBSEQUENTLY, I CONDUCTED A SEARCH ON SEVERAL JEEP (CHRYSLER) WEBSITES AND QUICK DISCOVERED THAT OTHER JEEP GRAND CHEROKEE OWNERS HAD EXPERIENCED THE SAME INCIDENT. FURTHERMORE, WHEN I EXAMINED SOME OF THEIR PHOTOS WITH MY PHOTOS, I COULD CLEARLY SEE THAT THE FAILURE INVOLVES TWO SMALL PLASTIC LATCHES THAT HOLD A SMALL METAL ROD IN PLACE; WHICH IN TURN HOLDS THE HEADREST IN AN "UN-DEPLOYED" POSITION UNTIL NEEDED. IN ADDITION, I DISCOVERED THAT NUMEROUS JEEP GRAND CHEROKEE OWNERS HAD CONTACTED JEEP CHRYSLER, AND THE JEEP CHRYSLER CORP. HAD TOLD MANY OF THE OWNERS EFFECTED BY THIS PROBLEM, THAT IF THEIR VEHICLE WAS OUTSIDE THE 3YEAR/36MONTH WARRANTY, AND JEEP CHRYSLER WOULD NOT COVER THE REPAIR. SINCE DISCOVERING THE INCIDENT, I FIND THIS DESIGN TO BE CRITICAL TO THE SAFE OPERATION OF MY VEHICLE AND IF IN FACT THE HEADREST HAD DEPLOYED WHILE I WAS DRIVING THE VEHICLE, I FEEL IT WOULD HAVE MOST LIKELY CAUSED A SERIOUS INJURY TO ME (OR MY PASSENGER BASED ON THE SAME DESIGN), OR IT COULD HAVE RESULTED IN A MAJOR TRAFFIC COLLISION WHICH MIGHT HAVE LED TO UNINTENTIONAL FATALITY. I THEREFORE ASK THAT THE NHTSA INVESTIGATE THIS FLAWED PART DESIGN AS SOON AS POSSIBLE AND BASED ON THEIR INVESTIGATION ISSUE A RECALL SHOULD JEEP CHRYSLER FAIL TO MAKE A QUICK AND RESPONSIBLE EFFORT TO THE REPLACE THE PART BEFORE SOMEONE IS INJURED. THANK YOU, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I'VE NOTICED THAT MORE THAN 90% OF MY VISIBLY IS OBSTRUCTED BY THE WINDSHIELD FRAME, DOOR FRAME AND MIRROR. THERE IS A MAJOR BLIND SPOT, MAKING THIS VERY DANGEROUS TO VIEW ONCOMING TRAFFIC, OR A PEDESTRIAN.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE INDEPENDENTLY ROLLED AWAY AND CRASHED INTO A PARKING SIGN AND A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 337-98083. THE FAILURE MILEAGE WAS 20,000.

I PUT MY CAR IN PARK IN THE GARAGE, GOT OUT OF MY CAR AND IT STARTED TO BACK UP ON ME, BENDING THE DOOR BACK AND LOOSENING THE HINGE BUT GETTING CAUGHT ON THE WALL. I WAS ABLE TO JUMP BACK IN AND STEP ON THE BRAKE, THE CAR SHIFTER HAD SLIPPED BACK INTO REVERSE. I HAD MY CAR FIXED AS THE DOOR WAS UNSTEADY. I THEN RECEIVED A RECALL ON THAT PARTICULAR PART AND SENT IN ALL MY INFORMATION BUT WAS DENIED COVERAGE. I AM VERY ANGRY ABOUT THIS AND REQUEST A SUPERVISOR TO CALL ME. I HAD THE SHIFT FIXED AT A LOCAL JEEP DEALERSHIP SINCE THEN.