2011 JEEP GRAND CHEROKEE Complaints

View complaints related to 2011 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,600 complaints submitted for the 2011 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 JEEP GRAND CHEROKEE
    - STERLING HEIGHTS, MI

    WHILE DRIVING MY 2011 GRAND CHEROKEE AND MY SPEED WAS 50MPH THE CAR START LOSING POWER,START DROPPING FROM 50MPH TO 45PMH TO 40MPH TO 35MPH AND I WAS NOT ABLE TO ACCELERATE AT ALL, AND I REALIZED THAT THE CAR GOING TO STOP ,SO I WAS LUCKY TO ENTER TO PARKING LOT AREA WERE MY CAR STALLED. I TRIED TO START THE CAR ON BUT THE CAR WONT START. AFTER BEING TOWED TO THE DEALER AND TELL THEM ABOUT THE INCLUDING THE DEALER CALLED ME AFTER COUPLE HOURS AND TOLD ME THAT THE FUEL PUMP IS NOT GOOD AND I NEED TO REPLACE IT. THREE MONTHS AGO I HAD MY CAR IN THE SAME DEALER FOR THE P54 RECALL WERE MY CAR WAS INSPECTED AND INSTALLED EXTERNAL FUEL PUMP RELAY WERE THE MILEAGE WERE 54,224. WHEN THE INCIDENT HAPPEN THE MILEAGE WERE 57,626 . MY CAR NEVER LOST POWER BEFORE, I THINK THIS HAPPEN AFTER PERFORMED THE P54 RECALL INTO MY CAR. THE DEALER IS ASKING FOR $ 823 TO REPLACE THE FUEL PUMP. I THANK GOD CAUSE I WAS LUCKY TO ENTER THE PARKING LOT AREA CAUSE OTHERWISE MY CAR WOULD STALL IN THE MIDDLE OF A BUSY ROAD AND LEAD TO RISK OF CRASH. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - SPRING , TX

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - CONYERS, GA

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HEARD A TAPPING NOISE EMITTING FROM THE ENGINE AS IT LOST POWER. THE CONTACT MENTIONED THAT THE SEAT BELT, AIR BAG, AND CHECK ENGINE LIGHTS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEAD ASSEMBLY NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - MOUNT PLEASANT, TX

    2011 JEEP GRAND CHEROKEE, CUSTOMER STATES BATTERY DEAD. HAVING TO JUMP START. ALSO CHECK FOR LEAK..*BF UPDATED 6/23/2015*JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - CARLSBAD, NM

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 6/30/15*CN THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR 92 DAYS. UPDATED 07/02/15*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - NEW HAVEN, MI

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. ON ONE OCCASION, WHILE DRIVING AT LOW SPEEDS AND MAKING A LEFT TURN, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER MORE THAN TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - KALAMAZOO, MI

    TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 JEEP GRAND CHEROKEE
    - GRANBURY, TX

    INTERMITTENTLY, THE VEHICLE WILL CRANK BUT NOT START ON THE FIRST TRY. USUALLY ONLY HAPPENS IF VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS. SOMETIMES IT WILL START, BUT IMMEDIATELY STALL. *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - SALINE, MI

    AT 56000 MILES, REAR DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AT 59000 MILES, FRONT DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AM I DETECTING A DESIGN/SYSTEMS PROBLEM ? *TR

    Source: NHTSA WEB SITE
  • 2011 JEEP GRAND CHEROKEE
    - HOMINY, OK

    AS I WAS BACKING OUT OF MY DRIVING, I HEARD A POP, AND GOT OUT TO INVESTIGATE, AND NOTICED THE RIGHT PASSENGER SIDE, TIE ROD END HAD COME LOOSE FROM THE TIE ROD. IT WAS NOT BROKEN BUT HAD LITERALLY COME APART. AFTER THE PART WAS TAKEN OFF, WE COULD SEE THAT THE THREADS ON THE TIE ROD WERE STRIPPED DOWN AROUND THE BOTTOM OF SHAFT. I TOOK THE PART TO MY DEALER, AND HE SAID, THAT IS NOT SUPPOSED TO HAPPEN. I HAVE CONTACTED THE MAKERS OF JEEP, BUT HAVE NOT HEARD ANYTHING BACK AS OF YET. THIS IS A FAULTY PART, AND COULD HAVE CAUSED A TRAGIC ACCIDENT. *TR

    Source: NHTSA WEB SITE