2011 JEEP GRAND CHEROKEE Complaints

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, front, and rear brake pads needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic who replaced the rotors, calipers, and brake pads. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

Problem with the PCM. No warning if goes out. Car will die and not start back up. Will not keep a charge. Windshield wipers will go on without doing anything. Can't put windows up or down. All lights on bash will light up. Lights inside and headlights will go very dim. Not safe

Malfunction of the engine RPM governor, adaptive cruise control, or Electronic Throttle Control (ETC), or some combination of all of the above. On June 7-9, 2022, spontaneous high engine RPM occurred, which resulted in vehicle speeds that were above urban speed limits unless heavy braking pressure was applied. Additionally, on rural highways, the speed setting for the adaptive cruise control was exceeded without driver input. This also required manual breaking in order to control speed. During this situation, the “driver override “ message would appear although no accelerator pedal pressure was being applied. Additionally, the ETC warning light would randomly light up and then clear. When the vehicle was stopped and placed in park, the engine would rev to approximately 4000-5000 RPM. Especially in congested traffic conditions, this runaway engine RPM condition is a terrifying situation. This malfunction has occurred on this vehicle before, and to a similar extent. However, the Jeep dealer could find no underlying cause. The vehicle will also occasionally operate at a higher than normal RPM, but not to the extent described here. I do have an appointment with my local Jeep dealer for June 21. I will describe the issue with them in detail. My purpose for entering this report is to add my issue to any potential list of other Jeep owners who may have reported a similar issue.

The problem first occurred with check engine light coming on early November 2021 and 59,000 miles approximate. It was a code indicating misfire of cylinder #2. The gasket, fuse and coil were replaced on that cylinder on November 13th 2021. The misfire code reoccurred after replacement of all pieces named above. I am now in the position of finding out that my car engine (Pentastar 3.6L v6) was one that have been identified of such failure resulting in engine needing replacement. I have just gone over 70,000 miles and and now being told that I need an engine replacement. I believe that Jeep should be responsible to repair this issue or replace my engine as I was never informed that this problem existed until my engine has started to fail.

The vehicle randomly stalls without warning while driving, causing the power steering and brakes to fail. It occurs randomly every 7-14 days, usually when it's first driven for the day and usually within the first 5-10 miles when slowing down to make a turn. Occasionally it will occur at a stop sign and a few times it has occurred in traffic. It can be restarted by putting it in Neutral or Park. It has been doing this ever since I purchased the vehicle in 2017 with 68,000 miles on it. It now has 195,000 miles and the stalling has become more frequent. I hoped the recall for the fuel relay would fix it, but it has not. I have read that it is a TIPM problem. There are several hundred similar complaints on the NHTSA website. The problem is discussed in Jeep forums on the web. This is a serious safety issue because of potential rear-end collisions. Why won't Jeep or NHTSA address it?

This is a widespread complaint as it happens to every Jeep with leather dashboards. The leather starts to wrinkle & shrink, releasing it from the dashboard mount itself on my 2011Grand Cherokee Overland, which started in 2014. I tried to no avail to get Jeep to repair it under warranty, they denied it every time. In January 2020 I complained on Twitter about it & tagged Jeep in it, Jeep Cares contacted me and after a few messages back & forth, me providing pictures and my VIN, they told me I was entitled to a "X81" Extended Warranty for the leather to be replaced at no cost. I contacted dealer as they suggested & they told me to bring it in so they could see it & order replacement leather. We were in the middle of a World Wide Pandemic so I have waited to have that & many other issues fixed. When I went to dealership yesterday, I was told the X81 expired in June 2020, 6 months after I was told of it. I was NEVER told of any expiration period or I would have taken it in, I waited because of the Pandemic. EVERY leather dash by Jeep/Chrysler does the same thing as mine, they need to be responsible and cover it. I don't know the validity of it, but I've read this can cause premature passenger air bag deployment, that scares me.

2011 Jeep Grand Cherokee. Engine replaced in Oct/Nov 2017 with new engine at approved dealership. Engine failed in Feb 2022. For 3-5 weeks, car would turn off when I was a stop light and I would I have to turn restart the car to drive. One day the engine died while driving at regular speed (e.g. ~30 mph). The car stopped in the middle of road, power was lost, and it never restarted again. I towed the car to the dealership. No cause of failure was provided. After checking the engine, they were unable to get it working and recommended a full replacement at an estimated cost of $14k. I had no warranty on the car and unable to afford to replacement. No trade-in value was offered.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to several independent mechanics who was unable to determine the cause of the failure. The contact stated that the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 197,000.

I have gone back and forth to the dealership since I purchased my Jeep. It’s been a horrific time dealing with all of the issues. Seatbelt sensor’s, windshield sensor, fuel pump problem over and over. I’m alive by the grace of God, while on the freeway the Jeep latterly stop. Completely died on me. Nothing to warned me simply shut off. For the longest all I got from the dealership was no replacement was available. Finally in December 2021 it was replaced. But right after I drove off the lot the air bag light came on, I returned to the service department and once the service technician turned on the Jeep- nothing came on. So I went home a few weeks later the same thing on and then off . It would stay on for a couple of days then off. Now it’s on for months and off for about a day two the most. The lights on the dashboard are continuous flickering on and off. I’m so tired of all of the problems this vehicle has it’s ridiculous. I need some one to please look into this. I have spent over $5000.00 dollars on diagnostic testing and repairs from extra work other then the normal expense’s. I’m at the end of my patience with this.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the local dealer who diagnosed that the fuel pump relay was faulty and needed to be replaced. The fuel pump relay was replaced under NHTSA Campaign Number: 19V813000 (Electrical System) however, the failure recurred. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 190,000.