2015 JEEP GRAND CHEROKEE Complaints

ACTIVE HEADREST ACTIVATED BY ITSELF WITH NO COLLISION. INSPECTION REVEALED A PLASTIC TAB IS BROKEN. THIS IS KNOWN BY JEEP AS A DEFECTIVE PIECE OF EQUIPMENT. THEY REFUSED TO FIX AS THE CAR IS ~1500MILES OUTSIDE OF WARRANTY

ON 10/21/19 MY 2015 JEEP GRAND CHEROKEE LIMITED MOUNT FUNCTIONED. WHILE TRYING TO SLOWLY BACK UP MY CAR IN A GARAGE THE VEHICLE SEIZED ALL DASHBOARD LIGHTS WENT OUT INCLUDING BACK UP CAMERA SCREEN. ONLY ONE LIGHT APPEARED BEFORE IMPACT WITH A POLE WHICH WAS THE SERVICE TRANSMISSION LIGHT. MY FOOT WAS OFF THE GAS WHEN IT JOLTED BACKWARDS INTO A LARGE POLE. THIS HAS HAPPENED MULTIPLE TIMES WHERE THE CAR WOULD SEIZE OR ACCELERATE INTO FIRST GEAR. IT HAS DONE THIS WHEN MY FOOT WASN'T ON THE GAS PEDDLE ASWELL. I CONTACTED SAFFORD JEEP IN SPRINGFIELD VA THREE TIMES ABOUT MY CONCERN. NOTHING WAS CORRECTED NOW I HAVE BEEN IN AN ACCIDENT WITH VERY BAD VEHICLE BODY DAMAGE. CHRYSLER HAS DONE NOTHING AND WILL NOT GIVE ME ANY ANSWERS ON THE SATUS OF THEIR INVESTAGATION. THIS HAS NOW COST ME OUT OF POCKET BECAUSE THEY WANT TO DRAW THIS OUT AS LONG AS POSSIBLE.

THE VEHICLE WAS STATIONARY AND PARKED, BUT STILL RUNNING. THE FRONT PASSENGER SEAT WAS UNOCCUPIED AND THERE WAS A LOUD POPPING SOUND AS THE FRONT PASSENGER SEAT HEADREST "EXPLODED." A COUPLE OF PLASTIC PIECES FLEW OUT. THERE WAS NO REASON FOR THE HEADREST TO DEPLOY. I TOOK THE CAR TO THE JEEP DEALER AND THEY SAID THE HEADREST WAS "DEFECTIVE" BUT COULDN'T DO ANYTHING ABOUT IT AS THE CAR WAS NO LONGER UNDER WARRANTY, NOR IS THERE A RECALL FOR THE PROBLEM. THE CAR HAD UNDER 50K MILES ON IT AND WAS UNDER TWO YEARS OLD, AND HAD NEVER BEEN IN AN ACCIDENT.

THE AUTOMATIC TRANSMISSION DOWNSHIFTS HARSHLY WITH A BANG. UP SHIFTS ARE ALSO HARSH AT TIMES. TRANSMISSION SOFTWARE HAS BEEN UPDATED TWICE BUT THE ISSUE CONTINUED. RECENTLY THE TRANSMISSION VALVE BODY WAS REPLACE AND THE ISSUE HAS GOTTEN MUCH WORSE. MY JEEP IS CURRENTLY BACK AT THE DEALERSHIP.

I PURCHASED A 2015 JEEP GRAND CHEROKEE FROM A CHRYSLER DODGE DEALERSHIP ON JUNE 3, 2016. THAT PARTICULAR DAY, THERE WERE NEW 2016 JEEP GRAND CHEROKEE'S BUT THEY WERE NOT FOR SALE AND HAD SOME TYPE OF "DO NOT SALE STICKERS" ON THEM. THE SALES REP STATED THE NEW 2016 JEEP GRAND CHEROKEES WERE UNDER RECALL AND COULD NOT BE SOLD UNTIL THE RECALL WAS FIXED. THERE WAS ONE PRE OWNED 2015 JEEP GRAND CHEROKEE AVAILABLE SO I ASKED IF IT UNDER RECALL TOO AND WAS TOLD NO SO I PURCHASED IT. IN OR AROUND SEPTEMBER 2016, I RECEIVED A RECALL NOTICE FOR THE VEHICLE. I WAS SO ANGRY AND FELT LIKE I HAD BEEN DUPED BECAUSE I SPECIFICALLY ASKED ABOUT A RECALL AND WAS TOLD THERE WAS NONE. I DID SOME RESEARCH AND LEARNED THERE IS NO STATE LAW THAT REQUIRES DEALERSHIPS TO DISCLOSE RECALLS ON PRE OWNED VEHICLES; THE STATE LAW ONLY GOVERNS BRAND NEW VEHICLES NOT BEING SOLD. I FELT DEFEATED AND LET IT GO, UNTIL THIS MONTH; WHEN I DECIDED TO HAVE THE RECALL COMPLETED (AT A DIFFERENT DEALER). THIS MADE ME ANGRY ALL OVER AGAIN SO I DID ADDITIONAL RESEARCH AND LOCATED THE NHTSA'S 2015 CONSENT ORDER AGAINST FCA USA AND DECIDED TO REPORT THIS ISSUE TO YOU FOR REVIEW. IN THE CONSENT ORDER, FCA WAS SUPPOSED TO "DEVELOP AND IMPLEMENT A PROCESS TO DETER DEALER SALES OF UNREMEDIED VEHICLE SUBJECT TO RECALLS, REGARDLESS OF WHETHER NEW OR USED. IN MY CASE, THAT DID NOT HAPPEN AND I DON'T WANT THIS TO HAPPEN TO ANYONE ELSE! MY QUESTION IS, DOES THE CONSENT ORDER APPLY TO MY SITUATION? IF SO, WHAT ARE MY OPTIONS?

APPARENT LEAK IN THE POWER STEERING ON THE DRIVE RACK. VERY COSTLY REPAIR THAT NEEDS FIXED. CAR JUST WENT OVER THE MANUFACTURERS WARRANTY.

I HAVE A 2015 GRAND CHEROKEE THAT HAS BEEN IN FOR THE ROLLAWAY RECALL. TONIGHT I PULLED INTO A PARKING LOT, GOT OUT OF THE CAR QUICKLY TO SEE HOW FAR I PULLED IN, AND THE CAR STARTED ROLLING BACKWARDS. I THOUGHT THE CAR WAS IN PARK BUT IN TURN IT WAS NOT. THE CAR WAS IN REVERSE. PREVIOUS TO TONIGHT I'VE HAD THIS HAPPEN AND AS SOON AS YOU LET GO OF THE BRAKE, IF THE DOOR IS OPEN, THE "AUTO PARK" KICKS IN AND THE VEHICLE GOES INTO PARK. THAT DID NOT HAPPEN. I WAS ABLE TO CATCH THE CAR BEFORE IT WENT TO FAR AND GET IT IN PARK. AFTER THAT INCIDENT I TOOK VIDEOS ON THE BEHAVIOR. REPEATEDLY GOING FROM PARK, TO REVERSE, OR DRIVE WITH THE DOOR OPEN, TAKING MY FOOT OF THE BRAKE AND EVERY TIME IT ROLLED AND AUTO PARK DID NOT APPLY. TURNED THE CAR OFF AND ON A FEW TIMES AND STILL, NO AUTO PARK. THE VIDEOS ARE TO LARGE TO FIT INTO THE 5 MB LIMIT BUT CAN BE SENT BY ANY OTHER MEANS YOU HAVE AVAILABLE OR HERE IS A LINK TO THEM ON ONEDRIVE. HTTPS://1DRV.MS/F/S!AIRASNB8AJCYG1XQR6WWNTQYIRJ8 I DO NOT FEEL SAFE DRIVING THIS CAR AS THE RECALL DOES NOT WORK. IF A SATISFACTORY FIX CANNOT BE MADE I WOULD LIKE TO DISCUSS WHAT OPTIONS ARE AVAILABLE TO ME. THANKS....UPDATED 11/13/2017 *BF THE CONSUMER STATED THE ANOTHER TRIGGER FOR THE AUTO PARK WAS WEARING A SEATBELT. THE SEAT BELT HAS TO BE OFF, NOT IN PARK, AND THE DRIVER'S DOOR OPEN IN ORDER FOR IT TO WORK PROPERLY. THIS SEEMED TO BE THE INTENDED BEHAVIOR SO, THE CONSUMER WOULD LIKE TO HAVE THE COMPLAINT DISREGARDED. UPDATED 11/30/2017*JS

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE, WHERE IT WAS ABLE TO RESTART AND RETURN TO NORMAL DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FIELDS CHRYSLER JEEP DODGE SANDFORD, 750 TOWNE CENTER BLVD, SANFORD, FL 32271). THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER PLACED A RECORDING DEVICE IN THE VEHICLE TO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLES U CONNECT. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A LIFE THREATENING TRANSMISSION DEFECT AND REQUESTED FOR THE VEHICLE TO BE REPAIRED. *JS THE CONSUMER REQUESTED INFORMATION AND CORRECTION CONCERNING THE GEAR OR GEARS SHIFT FROM 'S' AND 'D' INTO NO GEARS. "NO GEARS IDENTIFICATION" APPEARS ON THE DISPLAY. THE SHIFT IS UNPREDICTABLE AND OCCURS WHILE DRIVING. *JS THE CONSUMER STATED THE MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE MANUFACTURER HAS BEEN NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED.*JS

MYSTERIOUS ENGINE START. CAR WAS PARKED IN THE GARAGE FOR THE NIGHT. WENT INTO THE GARAGE AT BEDTIME AND FOUND THE CAR RUNNING WITH LIGHTS ON. COULD NOT STOP THE ENGINE WITH THE STOP BUTTON WITH FOB IN MY POCKET. OPENED THE GARAGE DOOR TO VENTILATE THE EXHAUST FUMES. WENT TO PULL A CABLE OFF THE BATTERY. COULDN'T FIND IT! TURNS OUT IT IS UNDER THE PASSENGER SEAT. COULDN'T ACCESS IT. AFTER MULTIPLE TRIES STOPPED THE ENGINE. OBVIOUSLY A U CONNECT DEFECT. PARKED IT OUTSIDE TO PREVENT GETTING GASSED. CRAP TECHNOLOGY. ..UPDATED 12/11/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS