2011 JEEP GRAND CHEROKEE Complaints

WE RECEIVED A RECALL FOR THE BRAKE BOOSTER. SO WE MADE AN APPOINTMENT IN JULY AND TOOK IT IN TO FERRARIO CAR SALES IN WYSOX PA. THEY TOLD US THEY WOULD CALL US IN A MONTH OR TWO TO GET IT FIXED. IN EARLY OCTOBER, I PERSONALLY WENT TO FERRARIO AND ASKED ABOUT THE RECALL. THEY TOLD ME THEY WERE STILL WAITING ON PARTS,INDEFINITELY. I ALSO ASKED THEM ABOUT THE SUN VISOR RECALL AND WAS TOLD THEY NEEDED TO SEE IT BUT IT WOULD BE THE SAME RESULT. NOW WE HAVE RECEIVED A RECALL NOTICE ON THE FUEL PUMP RELAY. BUT WHY HAVE THESE RECALLS IF THE DEALERSHIPS WILL NOT FIX YOUR VEHICLES. I HAVE RECEIVED THREE DIFFERENT RECALL NOTICES AND TWO ABOUT THE FUEL PUMP RELAY. I HAVE TRIED TO HAVE THE RECALLED PARTS FIXED ON MY VEHICLE AND HAVE YET TO BE SUCCESSFUL IN GETTING THE DEALERSHIP TO REPAIR A SINGLE RECALLED ITEM. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) WAS RECEIVED IN SEPTEMBER OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL) WAS RECEIVED IN NOVEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND IT WAS INFORMED THAT PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WERE AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. ....UPDATED 01/12/15*BF THE CONSUMER STATED THE PROBLEM WAS RECTIFIED. 01/15/15

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SERPENTINE BELT FAILED CAUSING LOSS OF POWER STEERING. I DID NOT REALIZE WHAT HAD BROKEN UNTIL I LOOKED LATER, BUT I WAS LUCKY THAT I WAS VERY CLOSE TO HOME AS IT COULD HAVE CAUSED MAJOR ENGINE FAILURE SINCE THE BELT ALSO DRIVES THE WATER PUMP AND ALTERNATOR. *TR

WE RECEIVED THREE RECALL NOTICES P14, P36, P54 IN OCTOBER. THE LOCAL DEALER TOLD US ON NOVEMBER 1 THAT WE WOULD BE CALLED WITHIN 6 WEEKS WHEN THE PARTS HAD ARRIVED. NEVER RECEIVING A CALL, I CALLED ON DECEMBER 19 AND WAS TOLD THAT WE WERE #42 ON A WAIT LIST TO BE CALLED WHEN THE DEALER HAD TIME TO SERVICE THE CAR,PERHAPS AS LATE AS APRIL. THIS DOES NOT SEEM THE "REASONABLE TIME" MENTIONED ON THE RECALL NOTICE. PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.