2015 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE INDEPENDENTLY SHIFTED GEARS WITHOUT WARNING. IN ADDITION, THE VEHICLE SHUTTERED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS TAKEN TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. UPDATED 01/05/2017*CT UPDATED 01/17/17.*JB

THE FRONT SUSPENSION ON THE SUMMIT IS AN ADJUSTABLE AIR BAG SYSTEM. WHEN SET TO LEVEL TWO THERE IS A LOUD BANGING SOUND WHEN TRAVERSING EVEN THE SMALLEST BUMPS SUCH AS A SPEED BUMP OR A BUMPY GRAVEL ROAD CONSTRUCTION EXIT TO PARKING. COUNTRY TO WHAT THE DEALER SAYS, EXCESSIVE SPEED IS NOT INVOLVED. IF FACT THE SYSTEM LEVEL AUTO LOWERS ABOVE 20 MPH. THIS HAPPENS AT ONE TO FIVE MPH. IT SOUNDS LIKE A SLEDGE HAPPEN, LITERALLY METAL TO METAL. THIS IS NOT GOOD. DEALER SAYS" IT'S NORMAL". I WENT ON THE JEEP FORUM AND TWO RESPONSES TO MY POST ARE THAT THIS DOES NOT HAPPEN TO ON THEIR VEHICLES. JEEP GARAGE FORUM HAS A FEW SAYING OTHERWISE. BELOW IS ONE OF THOSE POSTS THAT I TRUST IS CORRECT. I'VE HAD MINE TO TWO DEALERS THREE TIMES. THE FIRST TIME THEY CHANGED THE RIGHT FRONT SHOCK ASSEMBLY. THE SECOND TWO TIMES IT'S NOW "NORMAL". LYLE S. 10-09-2015 JEEP GARAGE FORUM "YOU SHOULD TAKE IT TO THE DEALER'THEY WON'T DO ANYTHING AND TELL YOU IT'S NORMAL, BUT IT'S NOT. THE NOISE YOU HEAR IS THE SHOCK LIMITING OUT INTERNALLY, NOT THE AIRBAG REBOUNDING. IT CREATES A 'HAMMER' THAT WILL CAUSE PREMATURE MECHANICAL AND ELECTRICAL PROBLEMS AS WELL AS BODY RATTLES. IT WILL DEFINITELY CRACK OR BREAK SHOCK AND FRAME MOUNTS IF YOU USE THAT MODE VERY MUCH. AT ABOUT 10,000 MILES IT CAN CAUSE THE SUSPENSION CROSS ARM BOLTS TO LOOSEN AND ALLOW THE FRONT END OUT OF ALIGNMENT. THIS COULD HAVE RESULTED IN A DEADLY CRASH. THEIR SOLUTION WAS TO GREASE THE UNIT BOLTS SO THE IMPACT WOULD NOT CAUSE THE ATTACH BOLTS TO LOOSEN AS EASILY. THIS IS A TERRIBLE DESIGN THAT JEEP IS AWARE OF AND EXPECTS US TO ACCEPT. HAD THEY DEMONSTRATED THIS FLAW AT THE POINT OF SALE, I WOULD HAVE PURCHASED SOMETHING ELSE. HOPEFULLY, IF ENOUGH PEOPLE EXPRESS STRONG DISSATISFACTION THEY WILL DESIGN A FIX."

AUTOMATIC HEADLIGHT DIMMER NOT SENSITIVE TO ONCOMING CARS. MUST NOW USE MANUAL DIMMER. NOT GOOD FOR MY OLDER WIFE.

WHILE STOPPED AT A RED LIGHT THE JEEP WENT INTO NEUTRAL. I PUSHED IT BACK INTO DRIVE 3 TIMES BUT IT SWITCHES BACK TO NEUTRAL ON ITS OWN. THE CAR THEN SHUT COMPLETELY OFF AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALER. DEALER SAID THERE IS NOTHING WRONG WITH VEHICLE. THEY CHECKED TRANSMISSION AND TEST DRIVE CAR.

I PURCHASED A 2015 JEEP GRAND CHEROKEE WITH THE 3.0 L ECODIESEL ENGINE IN SEPTEMBER OF 2015. IN LESS THAN A YEAR FROM THE DATE OF PURCHASE, THE VEHICLE HAD MAJOR REPAIRS INCLUDING A COMPLETE ENGINE REPLACEMENT AND AN EXHAUST SYSTEM REPLACEMENT. BASED ON MULTIPLE SERVICE ISSUES WITH VEHICLES WITH THIS DIESEL ENGINE, MY LOCAL JEEP DEALERSHIP DOES NOT STOCK OR SELL THE GRAND CHEROKEE WITH THIS ENGINE ANYMORE. FIAT CHRYSLER AMERICA HAS BEEN RELUCTANT TO ACKNOWLEDGE ANY PROBLEMS OR BE OF ANY ASSISTANCE IN THIS MATTER WITH THE EXCEPTION OF "STANDARD WARRANTY REPAIRS."

FORWARD COLLISION WARNING SYSTEM WITH BRAKE MITIGATION CONTINUES TO ENGAGE INTERMITTENTLY ON ITS OWN. THIS IS NOT TO BE TAKEN LIGHTLY. THE FORWARD COLLISION WARNING WITH BRAKE MITIGATION ENGAGES INTERMITTENTLY, OUT OF THE BLUE, WHEN THERE IS NO NEED. MEANING; I'LL BE DRIVING ALONG . . . NO CARS OR OBJECTS IN FRONT OF ME, AND ALL OF A SUDDEN THE SYSTEM SLAMS ON THE BRAKES, JERKS VERY ABRUPTLY, AUDIBLE BELLS GO OFF AND THE SCREEN ILLUMINATES BRAKE BRAKE BRAKE! THERE HAVE BEEN 3 INSTANCES IN WHICH MY FAMILY AND I HAVE NEARLY BEEN REAR-ENDED DUE TO THIS ERRATIC BEHAVIOR THAT THE VEHICLE IS DEMONSTRATING. I'VE BEEN IN A COMPARABLY EQUIPPED LOANER CAR FOR THE PAST FIVE WEEKS AND IT HAS NOT DEMONSTRATED THIS TYPE OF INCONSISTENT, ERRATIC BEHAVIOR. THIS VEHICLE IS UNSAFE TO DRIVE, BE IN OR AROUND. THE JEEP WAS PURCHASED ON JULY 9, 2016. I HAVE TAKEN THE VEHICLE INTO THE SERVICE DEPARTMENT 4 TIMES SINCE JULY 21, 2016. AFTER EXAMINATION OF DAMAGE, ELECTRIC TECH REVIEW AND 2 TEST DRIVES (32 MILES AND 100 MILES) THE RESPONSE I GET IS, "THE SYSTEM IS WORKING AS DESIGNED." THE VEHICLE HAS BEEN IN SERVICE 51 OF THE 103 DAYS OF OWNERSHIP, 49.5%. THE SELLING/SERVICING DEALER AND MANUFACTURER HAS BEEN EXTREMELY NEGLIGENT IN PROVIDING TRANSPARENCY TO ANY SIMILAR ISSUES TO MINE. QUITE FRANKLY, THEY HAVEN'T COMMUNICATED MUCH OF ANYTHING TO ME. THE LAST TIME THE SERVICE ADVISOR REACHED OUT TO ME, VIA TEXT, WAS ON SEPTEMBER 23, 2016. MY CUSTOMER EXPERIENCE HAS BEEN AWFUL. I DO NOT FEEL SAFE IN AN FCA VEHICLE, NOR DO I RESPECT ANY OF THEIR CORPORATE OR DEALER NETWORK ASSOCIATES. THIS IS THE WORST CONSUMER EXPERIENCE OF MY LIFE. UNBELIEVABLE THAT MY SAFETY IS NOT A CONCERN TO FCA OR THE SELLING/SERVICING DEALER. IF IT WERE, I WOULD HAVE BEEN PROVIDED A FULL REFUNDED AND FREE TO GO ELSEWHERE MAKE A PURCHASE WITH A MANUFACTURER THAT I TRUST AND APPRECIATES ME, THE CUSTOMER. *TR

MAY 2016 OUR JEEP GC ROLLED DOWN THE DRIVEWAY AND SMASHED INTO OUR GARAGE. MY WIFE SWEARS SHE PUT IT IN PARK TO EXIT THE VEHICLE AT THE TOP OF THE DRIVEWAY BUT IT DIDN'T GO INTO PARK. SHE TRIED TO GET IN TO STOP IT AND WAS ALMOST PULLED UNDER THE JEEP AS IT ROLLED. NEIGHBOR SCREAMED TO HER TO LET IT GO AND SHE DID BEFORE SHE GOT HURT. CALLED THE POLICE, NOTIFIED MY INSURANCE AGENT AND MY JEEP DEALER' WHO IS A GOOD FRIEND. JEEP DEALER INFORMED ME OF A RECALL THAT WAS JUST ISSUED FOR THE ELECTRONIC SHIFTER NOT GOING INTO PARK. (S27) YOUR 16V240000. I NOTIFIED FCA AND ASKED WHY I WAS NOT NOTIFIED OF THE RECALL. TOOK THREE WEEKS TO GET A COPY OF RECALL. THE RECALL SAYS" YOUR VEHICLE MAY ROLL AWAY IF THE ENGINE IS RUNNING, THE PARKING BRAKE IS NOT ENGAGED AND THE VEHICLE IS NOT IN THE PARK POSITION BEFORE EXITING. DRIVERS MAY INADVERTENTLY FAIL TO ACHIEVE THE PARK POSITION BEFORE EXITING THE VEHICLE.THE ELECTRONIC SHIFT LEVER IN YOUR VEHICLE DOES NOT MOVE LIKE A CONVENTIONAL SHIFTER." I HAD THE JEEP REPAIRED AND THE DAMAGE TO OUR HOUSE GARAGE. HAD THE RECALL PREFORMED ON THE JEEP. THEY JUST FLASHED THE COMPUTER SO IF THE DOOR IS NOW OPEN THE TRANSMISSION AUTOMATICALLY GOES TO PARK. THE RECALL SAYS "FCA WILL REPAIR THE VEHICLE FREE OF CHARGE BUT A PERMANENT REMEDY IS UNDER DEVELOPMENT. IF YOU HAVE ALREADY EXPERIENCED THIS CONDITION AND HAVE PAID TO HAVE IT REPAIRED FCA WILL REIMBURSE YOU." I KNOW THE $1000 DEDUCTIBLE WE PAID TO OUR INSURANCE COMPANY TO HAVE THE JEEP REPAIRED WASN'T A REPAIR TO THE SHIFTER BUT THERE WASN'T ANYTHING BROKEN WITH IT. IT WAS JUST NOT PROPERLY PROGRAMMED FROM FCA IN THE BEGINNING. I AM TRYING TO GET OUR $1000 DEDUCTIBLE REFUNDED. IF FCA DIDN'T HAVE A PROBLEM, WHY WERE THE JEEPS RECALLED AND REPROGRAMMED. THIS COULD HAVE BEEN A CATASTROPHIC ACCIDENT IF SOMEONE WAS KILLED. WE HAVE OWNED 16 JEEPS SINCE 1981. I HAVE ALL MY RECORDS AND COMMUNICATION.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE COFFEE CUP GRAZED THE SHIFTER. AS A RESULT, THE VEHICLE SHIFTED OUT OF DRIVE INTO NEUTRAL. ALSO, WHILE THE VEHICLE WAS IN PARK, REVERSE, OR SECOND AND THIRD GEARS, IT FAILED TO LOCK INTO GEAR. THE FAILURE RECURRED TWICE AFTER A PRIOR RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

I HAD BEEN DRIVING THIS VEHICLE FOR SEVERAL DAYS , I NOTICE WHEN I BRAKE . IT WOULD NOT STOP . I NOTICE THIS 6 DIFFERENT TIMES . MY DAUGHTER CAME HONE ONE MORNING AND SAID TO ME . BE CAREFUL DRIVING TODAY , IT IS LIGHT RAIN AND YOU KNOW THOSE BRAKES DON'T ALWAYS WORK . BE CAREFUL , WELL I HAD A ACCIDENT . THE CAR IN FRONT OF ME STOPPED AND I WAS FAR ENOUGH TO STOP BUT THE CAR WOULD NOT STOP WHEN I HIT THE BRAKES . I RAN INTO THE CAR I FRONT OF ME . THERE WAS NO DAMAGE TO HER CAR , JUST A LITTLE HOT . MY CAR LOOKED LIKE I SLAMMED INTO A BRICK WALL . I WAS ON THE HIGHWAY , GOING 30 MILES A HOUR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER SWITCHING TO THE PARK POSITION, THE VEHICLE SUDDENLY MOVED OR ROLLED BACKWARDS. ALSO, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD SWITCH OUT OF GEAR AND WOULD NOT ACCELERATE. THE VEHICLE ALSO EXPERIENCED A CLUNKING NOISE WHEN SWITCHING FROM SECOND, THIRD, AND FOURTH GEARS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE VALVE BODY WAS REPLACED. AFTER REPLACING THE VALVE BODY, A CLUNKING NOISE AND JERKING WERE PRESENT WHEN DOWNSHIFTING. WHILE ACCELERATING UP A HILL, THE VEHICLE WOULD VIBRATE WHEN SHIFTING GEARS. IN 2013, THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V24000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 5,000.