2011 JEEP GRAND CHEROKEE Complaints

MY VEHICLE IS HAVING ISSUES STARTING/STALLING, AND SOUNDS LIKE THE WATER PUMP AND/OR ALTERNATOR IS FAILING. I WENT TO THE DEALERSHIP AND THEY SAID THIS IS ALL TIED TO P54/NHTSA 14V-530. THE TIPM PARTS ARE NOT AVAILABLE TO FIX THIS ISSUE, AND HAVE NOT BEEN AVAILABLE SINCE I RECEIVED THE FIRST RECALL NOTICE BACK IN OCTOBER 2014. THE DEALERSHIP SAID THE PARTS ARE NOT GOING TO BE AVAILABLE FOR WEEKS, POSSIBLY MONTHS. I CALLED JEEP/CHRYSLER AND THEY ALSO SAID THAT IS THE CAUSE OF MY PROBLEMS AND THEY HAVE NO DATE THAT RECALL REPLACEMENT/CORRECTION PARTS WILL BE AVAILABLE. I ASKED THEM WHAT I SHOULD DO SINCE I'M DRIVING A VEHICLE THAT DOESN'T WANT TO START (TAKES MULTIPLE ATTEMPTS), THAT STALLS OUT, AND THAT OTHER COMPONENTS UNDER THE HOOD ARE BEING AFFECTED. THEY SAID THEY WILL NOT COVER ANY TOWING, OR RENTAL COSTS, AND HAD NO GUIDANCE ON WHAT TO DO BESIDES "GOOD LUCK". THIS IS A SERIOUS ISSUE, I CAN BECOME STRANDED, THE CAR COULD STALL (POTENTIALLY WHILE DRIVING AND THIS CAR IS ALWAYS ON HIGHWAY HIGH SPEED DRIVING), AND I NOW HAVE OTHER PARTS UNDER THE HOOD THAT THIS ISSUE IS TAXING (ALTERNATOR, BATTERY, WATER PUMP, AND I COULD ONLY IMAGINE WHAT ELSE). WHAT AM I SUPPOSED TO DO THAT I'M FORCED TO DRIVE A VEHICLE WITH A RECALL THAT IS NOT SAFE TO DRIVE? I CAN'T EVEN PAY TO GET THIS FIXED, THERE IS NO SOLUTION AT THIS TIME. I DON'T UNDERSTAND HOW THE VEHICLE IS NOT RECALLED ENTIRELY AND TAKEN OFF THE ROAD, OR THAT IF PEOPLE ARE EXPERIENCING THIS ISSUE THERE IS NO RECOURSE. NO FREE TOWING, NO RENTAL CARS READY, NO ABILITY TO TRADE IN OR BUY A NEW VEHICLE. NOTHING. I'M NOT SURE WHAT TO DO NEXT, GET A LAWYER? CONTACT BBB? PLEASE LET ME KNOW AS I DON'T SEE HOW THIS IS LEGAL, I'M BEING FORCED TO DRIVE A VEHICLE WITH A MANUFACTURING DEFECT THAT IS DANGEROUS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER REPEATED ATTEMPTS. THE CONTACT ALSO STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED AND AN ABNORMAL SOUND EMITTED FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE FUEL PUMP RELAY WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V53000 (ELECTRICAL SYSTEM). HOWEVER, THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

I HAVE BEEN WAITING FOR 2 MONTHS FOR PARTS FOR THE FUEL PUMP RELAY RECALL. I HAVE BEEN HAVING ISSUES WITH THE INITIAL HARD START FOR MONTHS. IT ALWAYS HAS EVENTUALLY STARTED AFTER TIME AND NOW MY 2011 JEEP GRAND CHEROKEE HAS STARTED TO STALL FROM THIS FAULTY RELAY ALSO. I WAS HEADING HOME ON THE LOCAL HIGHWAY MOVING BETWEEN 65-70MPH AND THE VEHICLE STALLED AS I SLOWED TO AROUND 45MPH TO EXIT THE HIGHWAY. LUCKILY I WAS APPROACHING AN EXIT AND WAS ABLE TO MANAGE TO GET OFF SAFELY. I WAS ABLE TO START IT AGAIN AND GET BACK HOME. TO HAVE THIS HAPPEN AT SPEED AND LOSE YOUR POWER STEERING AND ALL IS VERY DANGEROUS. CHRYSLER & THE DEALERS ALL SAY THEY HAVE NOT A CLUE WHEN PARTS WILL BE AVAILABLE FOR THIS RECALL. THESE JEEPS ARE JUNK !! THERE ARE SO MANY ISSUES WITH THEM ITS NOT FUNNY. THIS IS MY ONLY MEANS OF TRANSPORTATION AND I HAVE MISSED SEVERAL DAYS OF WORK DUE TO THE JEEP NOT STARTING/STALLING ETC. I DON'T HAVE ENDLESS MONEY TO RENT CARS AND SPEND ON COSTLY REPAIRS. FURTHERMORE, THE RECALL FIX OF MOUNTING AN EXTERIOR FUEL PUMP RELAY TO THE TIPM AND BYPASSING THE FAULTY ONE BURIED DEEP INSIDE IS THE CHEAPEST WAY OUT FOR CHRYSLER. WHAT THEY SHOULD BE DOING IS INSTALLING ALL NEW TIPM`S FOR CUSTOMERS WITH WORKING RELAYS. I DIDN'T PAY $40K FOR A JEEP TO HAVE IT COBBED UP WITH CHEAP RECALL FIXES. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. IMMEDIATELY AFTER STARTING THE ENGINE, THE VEHICLE BECAME DISABLED AND NO WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION PUSH-TO-START BUTTON FAILED TO START THE VEHICLE SEVERAL TIMES. THE FAILURE WAS PROGRESSING AS THE WEATHER CHANGED CAUSING THE VEHICLE TO TAKE LONGER TO START. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE ON A MAJOR HIGHWAY WHICH ALMOST CAUSED A CRASH. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART AND THE REMEDY WERE NOT YET AVAILABLE. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,200.