2014 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE BATTERY INDICATOR ILLUMINATED AND THE VEHICLE SHUT DOWN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE ALTERNATOR. THE FAILURE WAS REPAIRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

THE OIL FILTER HOUSING ON THIS CAR IS CRACKED, LEADING TO A OIL LEAK AND POOLING PROBLEM WHICH IS A SIGNIFICANT FIRE HAZARD ISSUE TO THE PASSENGERS. THIS HAPPENS WHILE DRIVING AND WHEN THE CAR IS STATIONARY CAUSING A POOL OF OIL TO COLLECT IN CAR AND DRIP ON FLOOR. THIS IS A KNOWN PROBLEM - NHTSA HAS RECORDED A NUMBER OF COMPLAINTS FROM USERS (E.G. ID 11244788,11230350, 11193883 ETC.). THE COMPANY HAS ALSO ISSUED A SERVICE BULLETIN: SB-10058301-5939. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

OUR DAUGHTER PURCHASED THIS 2014 JEEP GRAND CHEROKEE AND WITHIN 18HRS OF PURCHASE THE JEEP WOULDN'T START. THE JEEP DOES NOT RESPOND TO THE PUSH BUTTON START AND NO CODES APPEAR ONCE THE JEEP IS ABLE TO START. ON ONE OCCASION DRIVING DOWN THE ROAD THE DASH LIGHTS BLINK THEN TURN OFF AND BACK ON. IT HAS LEFT HER STRANDED ON AT LEAST 5 DIFFERENT OCCASIONS WHERE IT TOOK OVER 2HOURS BEFORE IT WOULD START. THE CAR BATTERY HAS BEEN REPLACED, KEY FOB BATTERY REPLACED, BODY CONTROL MODULE, AND THE DEALERSHIP IS STILL TRYING TO TRACK DOWN THE PROBLEM. IT'S BEEN IN THE SHOP FOR ALMOST A SOLID MONTH. SHE HAS ONLY DRIVEN IT THE EQUIVALENT OF 24HRS SINCE ALL THIS STARTED.

OIL WAS CONSTANTLY RUNNING LOW, AND ON 2 OCCASIONS WAS FOUND TO BE EMPTY, EVEN AFTER OIL CHANGES. NO SIGNS OF LEAKS OR OIL BURNING, SO I ASSUMED THE DEALERSHIP SCREWED UP. OVER THE SUMMER, THE CONDENSATION FROM THE A/C WAS LEAVING STAINS ON MY DRIVEWAY, BUT STILL NO SIGNS OF OIL. A GOOGLE SEARCH OF A/C CONDENSATION WATER STAINS FOR MY JEEP REVEALED THAT THE ENGINE OIL COOLER MIGHT BE THE CAUSE. SURE ENOUGH, AN INSPECTION REVEALED OIL SITTING AROUND THE OIL COOLER. I TOOK IT TO PELLEGRINO JEEP AND THEY CONFIRMED THE OIL COOLER HAD CRACKED AND NEEDED TO BE REPLACED. THE REPAIR COST ME A LITTLE OVER $1000! UNLESS JEEP REDESIGNED THIS PART, I WILL EVENTUALLY EXPERIENCE ANOTHER OUT OF WARRANTY FAILURE. WHEN JEEP WAS CONTACTED, THEY DID NOT PROVIDE ANY HELP SINCE MY VEHICLE HAD 73K MILES ON IT AND WAS OUT OF WARRANTY. MY CONTENTION IS THAT THERE REALLY IS NO WAY TO DETERMINE HOW MANY MILES WERE ON THE VEHICLE WHEN THE PART FAILED. ITS A KNOWN FACT THAT JEEP CHANGED THE DESIGN OF THE PART FROM METAL TO PLASTIC. THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR JEEPS ENGINEERING ERRORS. I'M FEARFUL THAT MY ENGINE MAY HAVE SUFFERED IRREPARABLE DAMAGE, CAUSING PREMATURE FAILURE.

CAR SHUT OFF UNEXPECTEDLY 3 SEPARATE OCCASIONS AFTER BEING SERVICE BY LOCAL SERVICE SHOP AND DEALERSHIP. IT LEFT ME STRANDED IN MIDDLE OF STREET.

I AM FILING A COMPLAINT ABOUT THE 2014 JEEP GRAND CHEROKEE HEADREST. ON SATURDAY, 09/21/2019, MY DRIVER'S SIDE HEADREST DEPLOYED WHILE MY CAR WAS IN PARK. MY 17 YEAR OLD SON WAS IN THE DRIVER'S SEAT WHEN THIS HAPPENED. THE HEADREST HIT HIM IN THE BACK OF THE HEAD, THROWING HIM FORWARD, ALMOST FACE PLANTING HIM INTO THE STEERING WHEEL. NEEDLESS TO SAY, WE DID NOT DRIVE MY JEEP THE REST OF THE WEEKEND. I GOOGLED THIS ISSUE AND I AM SHOCKED AT ALL OF THE ONLINE COMPLAINTS ABOUT THIS TYPE OF HEADREST AND YET, IT FAILS TO BE A RECALL. IF MY SON WOULD HAVE BEEN DRIVING, HE COULD HAVE WRECKED, POTENTIALLY KILLING HIMSELF, MY DAUGHTER AND ME. ALL OF THE PEOPLE POSTING THEIR COMPLAINTS ONLINE SAID JEEP IS NOT COVERING THIS ISSUE, AND CUSTOMERS ARE HAVING TO PAY ANYWHERE FROM $600-$1025 FOR THE REPAIR. THIS IS A FACT. I TOOK MY JEEP TO THE DEALERSHIP AND THEY WERE GOING TO CHARGE ME $1,017 TO FIX. THIS IS NOT AN APPROPRIATE WAY TO TREAT LOYAL JEEP CUSTOMERS. THIS IS THE SIXTH JEEP I HAVE OWNED. I FILED A COMPLAINT WITH THE FCA AND FOLLOWED-UP WITH A PHONE CALL SEVERAL DAYS LATER. FORTUNATELY, THE FCA AGREED TO REPLACE BOTH OF MY HEADREST AT NO COST TO ME. THE DEALERSHIP HAS ORDERED THE PARTS AND I PLAN TO GET THE NEW ONES INSTALLED NEXT WEEK. I AM FILING THIS COMPLAINT BECAUSE I FEEL THIS SHOULD BE A RECALL AND THE MANUFACTURERS OF THE HEADREST NEED TO MAKE THIS RIGHT. THE RESULT COULD HAVE BEEN WORSE. I TRULY DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE.

MAKES BUZZING NOICE, VIBRATION FROM DASH ON DRIVERS SIDE. WHEN I GO 60 70 OR MORE IS STARTS LOUD THEN SOFT. SOFT BUZZ AND GRADUALLY GETS LOUDER. DOES NOT DO IT ALL THE TIME, BUT WHEN IT DOES IT IS ANNOYING

AFTER THE RECENT RECALL WAS COMPLETED IT'S NOT HARD FOR MY CAR TO SHIFT INTO DESIRED GEAR. IT MUST HAVE THE BREAKS FULLY APPLIED IN ORDER TO GO FROM NEUTRAL TO DRIVE ON CITY STREETS IF IT GETS BUMPED OR GOING THROUGH A CAR WASH. IT HAS CAUSED SEVERAL OCCASIONS OF THE CAR WASH LOCATION I GO TO TO SHUT DOWN BECAUSE I CAN'T GET MY CAR INTO DRIVE IN TIME. WHILE HOOKING UP A TRAILER I CAN NOT SAFELY BACK UP TO IT BECAUSE I CAN'T SEE, BEFORE I HAD TO LEAVE MY DRIVER DOOR SLIGHTLY OPEN TO NAVIGATE AND NOW IT AUTO SHIFTS INTO PARK. THIS IS EXTREMELY ANNOYING. THE WORST PART IS I PAID $600 FOR A 'BACK UP SYSTEM' FROM THE MANUFACTURER UPON PURCHASE- THEY ONLY INSTALLED SENSORS AND NO CAMERA! I COMPLAINED MANY TIMES BUT NEVER GOT THE ATTENTION OR EQUIPMENT I THOUGHT I PURCHASED. NOW THAT 'RECALL' MADE EVERYTHING WORSE AND ALMOST CAUSE ACCIDENTS I NEVER HAD AN ISSUE WITH BEFORE.

THE CAR BURNS EXCESSIVE OIL, THE ONLY WARNING OF THIS IS THE CAR SHUTS OFF POWER REGARDLESS OF THE SPEED AND LOCATION (I COULD BE DRIVING 65 MPH AND IT JUST SHUTS OFF POWER TO THE ENGINE ) AND THE CHECK ENGINE LIGHT COMES ON. ANYONE BEHIND BE CAN CRASH INTO ME AND THERE IS NOTHING I CAN DO. JEEP SAYS THE OIL BURNING IS NORMAL. (5 QUARTS IN 4000 MILES IS NOT NORMAL) NOT HAVING ANY WARNING NOTIFICATION OF THIS IS NOT NORMAL.

ACTIVE HEAD RESTRAINT (IN FRONT HEADREST) HAS VERY WEAK PLASTIC PARTS THAT SPONTANEOUSLY BREAK AND CAUSE THIS SAFETY MECHANISM TO DEPLOY THE HEADREST. THIS HAS A VERY HIGH PROBABILITY OF CAUSING AN ACCIDENT SHOULD THIS SPONTANEOUS DEPLOYMENT HAPPEN ON THE DRIVERS SIDE. THIS COULD OCCUR WITHOUT THE AUTOMOBILE BEING IN AN ACCIDENT. FIAT CHRYSLER REFUSES TO ACKNOWLEDGE THE WEAKNESS OF THIS SAFETY MECHANISM EVEN THOUGH THIS IS AN EXTREMELY COMMON OCCURRENCE.