2015 JEEP GRAND CHEROKEE Complaints

MY 2015 JEEP GRAND CHEROKEE IS EQUIPPED WITH SENSORS THAT CAN ACTIVATE THE BRAKING IF THE CAR DETECTS A COLLISION. IT SEEMS AS THOUGH THESE SENSORS ARE TOO SENSITIVE AND CAUSE THE CAR TO SLAM ON THE BRAKES WHEN THERE IS NO NEED FOR IT. I HAVE EXPERIENCED MY CAR SLAMMING AUTOMATICALLY SLAMMING ON MY BRAKES IN THE MIDDLE OF THE ROAD SEEMINGLY BECAUSE I WAS MAKING A LANE CHANGE AND THE VEHICLE IN FRONT OF ME WAS NOT MOVING. LUCKY THERE WERE NO VEHICLES BEHIND ME OTHERWISE IT WOULD HAVE SURELY CAUSED A SEVERE ACCIDENT! THIS WAS ON A BUSY STREET IN THE MIDDLE OF THE DAY... VERY DANGEROUS!

RECEIVED A RECALL FOR THE TRANSMISSION ON MY GRAND CHEROKEE TOOK IT TO THE DEALER FOR RECALL BUT WORK WAS NOT DONE CALLED DEALER AND JEEP CHYSLER TO COMPLAIN BUT ALL I GET IS A RUN AROUND I WILL NOT BRING IT BACK TO HERB CHAMBERS IN DANVERS MA THEY DON'T CARE IF THE CAR IS UNSAFE TO DRIVE THEY GOT YOU TO BUY THIS GARBAGE THEY GOT THERE MONEY WAS TOLD TO TAKE IT SOME WHERE ELSE THEY WOULD NO TAKE A LOOK AT THE CAR AND I CANT BRING IT BACK ANYWHERE ELSE TILL A REGIONAL MGT APPROVES IT. THE VEHICLE IS UNSAFE TO DRIVE

NHTSA ID NUMBER: 10894308 THIS SAME ISSUE HAPPENED TO OUR 2015 GRAND CHEROKEE AFTER THE SOFTWARE SAFETY RECALL OF THE TRANSMISSION CONTROL LEVER. PROCEEDING IN DRIVE ON A HIGHWAY, THE LEVER WAS GENTLY BRUSHED - NOT HIT HARD - AND THE TRANSMISSION WENT INTO NEUTRAL. THE THUMB BUTTON WAS NOT DEPRESSED. THIS IS A SIGNIFICANT SAFETY ISSUE, AND WE DID NOT EXPERIENCE IT PRIOR TO THE SOFTWARE UPDATE. IT HAS NOW BEEN REPLICATED SEVERAL TIMES, AND A VIDEO CAN BE PROVIDED IF NECESSARY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES BEFORE THE DEALER COMPLETED A SOFTWARE UPDATE PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED OUT OF POSITION. THE VEHICLE LUNGED FORWARD AT A HIGH RATE OF SPEED AND CRASHED INTO A WOODEN STRUCTURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE TO ENSURE THE VEHICLE WAS PLACED IN PARK. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED, BUT THE STRUCTURAL DAMAGES WERE TO BE ADDRESSED BY THE INSURANCE COMPANY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE MANUFACTURER PROVIDED NO SOLUTION. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/17/16*LJ *TR

WE HAVE A 2015 JEEP GRAND CHEROKEE AND RECENTLY HAD THE SOFTWARE PATCH INSTALLED THAT WAS SUPPOSED TO PREVENT THE CAR FROM MOVING WHEN THE DRIVER'S DOOR IS OPEN. THIS WAS THE CONDITION THAT KILLED THE ACTOR RECENTLY. SINCE THE PATCH WAS INSTALLED THERE IS AN INTERMITTENT PROBLEM. WHEN ONE GETS IN THE VEHICLE AND YOU ATTEMPT TO OPEN THE HATCHBACK EITHER FROM THE DRIVER'S SEAT OR FROM THE TAILGATE IT WON'T OPEN. IN ADDITION ONCE YOU START THE VEHICLE THE CENTER CONSOLE SCREEN IS COMPLETELY BLACK, AND THE FRONT SIDE WINDOWS WON'T WORK (THE REAR SEAT ONES DO) NOR WILL THE BUTTONS ON THE DOOR WORK THAT ARE SUPPOSED TO REPOSITION THE DRIVERS SEAT FOR DIFFERENT DRIVERS. YOU HAVE TO PLACE THE CAR IN GEAR AND MOVE IT BEFORE ALL THESE FEATURES START WORKING. THE OTHER PROBLEM IS THE WHOLE PURPOSE OF THE SOFTWARE PATCH WAS PREVENT THE VEHICLE FROM MOVING IF THE DRIVER'S DOOR IS OPEN AND IT IS IN GEAR. THEY GOT THAT HALF RIGHT. THE CAR WON'T MOVE FORWARD WITH THE DOOR OPEN, BUT IT GOES IN REVERSE JUST FINE. JUST EXACTLY THE SITUATION THAT KILLED THE ACTOR. WE TOOK THE CAR INTO THE DEALERSHIP TWICE TO CORRECT THE PROBLEM WITH THE PATCH. THEY REINSTALLED THE SOFTWARE PATCH BUT NOTHING IS CHANGED AND REFLASHED THE BODY CONTROL MODULE, BUT THE PROBLEM REMAINS. THE PROBLEM IS INTERMITTENT, OCCURRING SEVERAL TIMES A WEEK, BUT HAS NOT REPRODUCED ITSELF IN THE DEALERSHIP. AS AN ENGINEER IT IS OBVIOUS TO ME THAT THE PROBLEM IS RELATED TO THE SOFTWARE PATCH THAT CHRYSLER RUSHED TO DISTRIBUTE AFTER THE NEGATIVE PUBLICITY ASSOCIATED WITH ACTOR WHO WAS KILLED. I HAVE REPORTED THE PROBLEM TO CHRYSLER IN ADDITION TO THE DEALERSHIP AND CHRYSLER INSISTS THE PROBLEM IS UNIQUE. I DON'T BELIEVE IT. I BELIEVE THE PATCH WAS RUSHED TO INSTALLATION AND DOORS THAT WON'T OPEN AND WINDOWS THAT WON'T GO UP OR DOWN ARE GOING TO END UP KILLING SOMEBODY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S VEHICLE WAS PARKED, IT INDEPENDENTLY SWITCHED INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS AT THE DEALER WHERE THE FAILURE OCCURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), BUT HAD NOT BEEN DIAGNOSED BECAUSE THE DEALER REFUSED TO REMEDY THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,245.

DEC 30, 2015 I WAS BROADSIDED BY A VAN IN MY DRIVERS SIDE DOOR CAUSING MY VEHICLE TO ROLL OVER SEVERAL TIMES BEFORE CRASHING HEAD ON INTO A SOUND WALL. I WAS PINNED IN THE VEHICLE UPSIDE DOWN WITH MY RIGHT LEG PINNED UP UNDER THE DASH. THE SIDE CURTAIN AIRBAG DEPLOYED AT THE MOMENT OF IMPACT, HOW EVER MY DRIVERS AIRBAG AND KNEE BOLSTERS DID NOT DEPLOY CAUSING ME TO IMPACT THE STEERING WHEEL WITH MY STERNUM AND SMASHING BOTH KNEES INTO THE DASH WHICH CAUSED MY RIGHT LEG TO BE PINNED UP UNDERNEATH THE DASH. THE TERRIBLE PAIN I HAD TO SUFFER AND STILL TO THIS DAY EXPERIENCE WAS THE WORST PAIN I HAVE EVER FELT IN MY LIFE. WE COMPLIED WITH THE SAFETY RECALL WE RECEIVED REGARDING THE AIRBAGS, BUT ON 3 DIFFERENT OCCASTIONS OF TAKING THE JEEP INTO THE DEALERSHIP FOR WARRANTY REPAIRS THEY NEVER PERFORMED THE REQUIRED SAFETY RECALL REPAIR. I WAS TOLD THAT THEY WERE STILL WAITING ON THE SOFTWARE PROGRAM FROM CHRYSLER. THE DEALERSHIP IN WHICH THE JEEP WAS PURCHASED WAS: TURLOCK CHRYSLER DODGE/JEEP 1600 AUTO MALL DRIVE TURLOCK, CA 95380 209/ 250-5800 PURCHASE DATE: SEPTEMBER 20, 2014 I WAS TRAVELING WESTBOUND ON BRIGGSMORE AVENUE DOING 43 MPH WHEN I ENTERED THE INTERSECTION AT ROSE AVENUE I WAS BROADSIDED ON MY DRIVE RSIDE DOOR BY A LADY WHO RAN THE RED LIGHT DOING APPROXIMATELY 40 MPH CAUSING ME ROLL OVER A COUPLE OF TIMES AND SPIN OUT OF CONTROL UNTIL I CRASHED HEAD ON (UPSIDE DOWN) INTO A SOUND WALL, THEN BOUNCED OFF THE WALL AND CRASHED AGAIN THROUGH THE SOUND WALL WITH THE REAR END OF MY VEHICLE FINALLY COMING TO A STOP, I WAS PINNED IN THE VEHICLE, UPSIDE DOWN AND MY RIGHT LEG WAS PINNED UP UNDER THE DASH. THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED AT IMPACT, HOWEVER NONE OF THE OTHER AIRBAGS DEPLOYED CAUSING ME TO FULLY IMPACT MY CHEST INTO THE STEERING WHEEL, AND SMASHED BOTH OF MY KNEES INTO THE KNEE BOLSTER PART OF THE DASH, WEDGING MY LEG UP UNDERNEATH THE DASH

I CURRENTLY LEASE A 2015 JEEP GRAND CHEROKEE LTD. WHILE DRIVING AT 65MPH THE CAR DOWNSHIFTED WITHOUT ANY INPUT FROM DRIVER NEARLY CAUSING A COLLISION. IN A SEPARATE INCIDENT, CAR TRAVELING ABOUT 65MPH CAR UPSHIFTED INDEPENDENTLY WHILE IN DRIVE GEAR. CAR FINALLY STOPPED SAFELY, RESTARTED AND WAS NORMAL. ANOTHER INCIDENT, CAR HAD BEEN PARKED WITH ENGINE OFF FOR MORE THAN 20 MINUTES IN PARKING PLACE. VEHICLE PUT INTO REVERSE, SHOWING ON INSTRUMENT PANEL, GEAR SHIFT, AND BACKUP REMOTE CAMERA. WHEN ACCELERATOR PRESSED WHILE IN REVERSE, VEHICLE SHOT FORWARD NEARLY HITTING BRICK WALL. VEHICLE SHIFTING IS SLOW TO REACT WHEN STOPPED AND THEN PUT IN REVERSE AND THEN DRIVE WHEN PARKING, MERGING INTO TRAFFIC, ETC. RECALL 16V240000 WAS INSTALLED IMMEDIATELY UPON COMPLAINT TO DEALER. VEHICLE STILL SHIFTS ROUGHLY WHILE IN MOTION. CONTACTED CHRYSLER AND DEALER ABOUT DANGEROUS CONDITIONS TO NO AVAIL. DEALER CANNOT HELP WITHOUT APPROVAL OF CHRYSLER CAPITAL :LEASING TO CHANGE OUT VEHICLE! I COULD NOT LIVE WITH MYSELF IF VEHICLE SHOULD ACT ON ITS OWN AND KILL OR HURT SOMEONE ELSE! I HAVE NEVER HAD AN ACCIDENT IN MORE THAN 50 YEARS OF DRIVING AND HAVE DRIVEN AND OWNED MORE THAN 10 DIFFERENT MAKES OF VEHICLES, INCLUDING 5 JEEP GRAND CHEROKEES. JEEP'S BRAND HAS BEEN DAMAGED IRREPARABLY WHEN A VEHICLE'S MANUFACTURER REFUSES TO TAKE A DANGEROUS VEHICLE OFF THE ROAD AFTER MULTIPLE RECALLS FOR THE SAME MODEL AND OTHERS IN ITS MODEL LINE! IT IS ALSO NOTED THAT THE FIRST 11 DIGITS OF THE VIN (WITH SIMILAR PROBLEMS ARE WITHIN ONE NUMBER OF MINE), APPEARS ON THIS WEBSITE! WHEN FIRST SPEAKING WITH FCA EMPLOYEES, THE ONUS WAS PUT ON THE OPERATOR, NOT THE VEHICLE! FCA NEEDS TO BE ACCOUNTABLE FOR THEIR OWN PRODUCTS! FCA REFUSED ADDITIONAL HELP BECAUSE VEHICLE WASN'T TAKEN TO DEALER ENOUGH TIMES! ISSUES DO NOT SHOW ON DIAGNOSTICS. VEHICLE MILEAGE APPROX. 3600 AT TIME OF INCIDENTS.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WHEN THE GEAR SHIFTER STICK WAS IN DRIVE POSITION. IN ADDITION, THE VEHICLE DROPPED DOWN IN GEARS INDEPENDENTLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO SLOW DOWN ABRUPTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN) AND REFERENCED THE RECALL TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN THE CONTACT CLICKED THE FUNCTION BUTTON FOR THE HEAD LAMPS, THE FUEL LID OPENED WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO CHECK TO ENSURE THAT THE FUEL CAP DOOR WAS CLOSED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 09/15/16 *BF UPDATED 09/20/16*LJ *TR