2023 JEEP WRANGLER Complaints

The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 60 MPH over a bump in the roadway, the front-end of the vehicle started shaking violently. The contact stated that after slowing down to 20 MPH, the shaking ceased. The failure had occurred on three separate occasions. There were no warning lights illuminated. The contact related the failure to the death wobble. The manufacturer was contacted and referred the contact to the local dealer for assistance. The contact called the local dealer and scheduled an appointment. The vehicle was not yet diagnosed or repaired. The contact related the failure to a design flaw. The failure mileage was approximately 12,000. The VIN was not available.

While driving on the highway, the vehicle experienced total power loss. Instrument cluster showed a Service Charging System now error. Had to coast to wide of road. Instrument cluster also said m “put in park to start vehicle” with a flashing “D” on the gear selector. After turning off and back on, power returned.

NHTSA Complaint Summary: 2023 Jeep Wrangler 4xe Recall 24V-720 Overview: A complaint was filed with the NHTSA against FCA US LLC and Opelika Ford Chrysler Dodge Jeep Ram for failing to remedy a safety defect in a 2023 Jeep Wrangler 4xe under NHTSA Recall 24V-720, as required by the National Traffic and Motor Vehicle Safety Act. The vehicle has been inoperable for 83 days as of July 17, 2025, causing financial hardship and safety concerns. Issue Description: Recall Details: Recall 24V-720 addresses a high-voltage battery pack defect prone to separator damage, risking vehicle fires. FCA is obligated to reprogram the battery control module or replace the battery free of charge. Vehicle Status: Dropped off at the dealership on April 25, 2025, the vehicle remains unrepaired. The repair order is “pre-assigned,” with no technician assigned or parts ordered. Failed Repair Attempt: On May 9, 2025, the dealership claimed repairs were complete, but charging errors emerged immediately, confirming the defect persists. The vehicle is unsafe and unusable, with restrictions against charging or parking near structures. Failures by FCA and Dealership: Dealership Inaction: Limited testing and poor coordination with FCA’s STAR system have stalled repairs. FCA Oversight: Jeep Case Management demanded redundant documentation, despite the recall’s clear mandate. Communication has been sparse despite frequent follow-ups. Unpaid Reimbursements: FCA approved rental reimbursements, five invoices remain unpaid, including one approved on June 18, 2025, promised within 10-15 business days. Requested Resolution: Immediate Repair or Refund: Complete the recall repair or issue a full cash refund of the purchase price, rejecting FCA’s fair market value credit offer. NHTSA Investigation: Investigate FCA and the dealership for non-compliance with the recall mandate.

At approximately 36,600 miles, my 2023 Jeep Wrangler Sahara began experiencing a critical and recurring electrical malfunction. Upon attempting to start the vehicle: •All dashboard electronics power on, but the engine does not crank or start. •The brake pedal remains fully depressed and will not release. •The vehicle cannot be shut off by the ignition; the only way to power it down is by disconnecting the battery and fuse and waiting ~15 minutes. This issue renders the vehicle completely inoperable and has occurred multiple times. It began just 600 miles after the factory warranty expired (36,000 miles), and two dealership repair attempts have failed to resolve the issue. I’ve reviewed public NHTSA complaints and discovered that similar issues are being reported in 2023 Wranglers, including full power loss and no-start conditions. This issue is consistent with symptoms reported in the NHTSA’s July 2024 investigation into 2023–2024 Jeep Wrangler 4xe models for electrical system failures. I believe this is part of a systemic electrical defect and poses a serious safety risk due to its sudden onset and inability to shut the vehicle down normally.

I've had the Electric Coolant Heater Module (ECH) replaced three times in under three months, and had to pay $853 the last time for a wiring harness connector that the dealership & Jeep said was not covered under the warranty. I couldn't continue to safely drive the vehicle with a Check Engine Light on given the other reported problems with the 4xe Hybrid Battery system so I had no choice but to pay for the part out of pocket, even though the item the connector was attached to was deemed to be covered by the 100,000 miles hybrid system warranty.

I was driving on the highway and all of a sudden the vehicle fell dead and I can’t put it into gear.

STATEMENT OF FACTS 1.I am the registered owner of a 2023 Jeep Wrangler Rubicon (VIN: [XXX]), purchased for approximately $75,000 USD, inclusive of all taxes and registration, in cash. 2.I have been driving different cars for over 25 years and have owned multiple vehicles. This Jeep Wrangler is the most expensive vehicle I have ever owned, and the only one to cause severe safety issues for me and my family. 3.I primarily drive this vehicle on weekends with my two young children (ages [XXX] and [XXX]) seated in the rear seats. The persistent and unresolved mechanical issues with this vehicle have directly jeopardized our physical safety and my livelihood( I couldn’t go to work during many weeks) 4.There are new problems related to manufacturing defects that keep poping up every month since last 6 months while the car is only used for 25k and under basic warranty (Example on top of serious DEATH WOBBLE issue , there are incidents of COOLANT ISSUES, 95B SAFETY RECALL, BATTERY PACK ISSUES- REFER below Photos, in addition I have phone messages and VIDEOS of DEATH WOBBLE as Evidence) ISSUES AND SERVICE HISTORY 4.At approximately 5,000 miles of use, the vehicle began exhibiting significant technical issues. 5.The first major defect was related to the battery pack, which rendered the vehicle inoperable. The dealership held the vehicle for approximately two months in 2023 to address this issue. 6.Over the last six months, the vehicle developed a recurring and dangerous condition widely referred to as the "death wobble" – a violent and uncontrollable shaking of the vehicle while driving on the freeway. 7.This defect has occurred multiple times, forcing me to immediately pull over on the freeway, placing me, my children, and surrounding drivers at serious risk of harm or collision. 8.I have documented multiple instances of the death wobble via video and have submitted evidence to both: oThe Jeep dealership oJeep Customer Care / FCA US LLC 9.Despite my repeat INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

Driving roughly 20 MPH coming off of a highway off ramp, the vehicle lerched and went into "turtle mode". Pulled to side of ramp and engine stalled. Would not crank over when attempting to start. Brand new 12V battery that morning due to vehicle not starting in driveway.

I've had the Electric Coolant Heater (ECH) replaced three times in less than three months under the Hybrid Battery Warranty. The third repair included having to pay $853 to replace the ECV connector, which was not picked up by the Hybrid Battery Warranty, and the dealer required buying the entire harness just to get a new connector.

I recently rented this vehicle from Budget. I had the vehicle for 3 weeks before I found out it had a recall on it. I took a look into it and the recall was out there since September of 2024. Not only that it was a major issue. The vehicle could’ve caught fire. This is very alarming to me because I had the vehicle for so long. I rented the vehicle in April of 2025. This vehicle should not have been available to rent. I tried to attach the conversation I had with the locations manager on the day I returned it stating that the vehicle was on the recall list but I reached out to him no one from Budget contacted me. I have supporting documents but I’m not able to attach them. I have my rental contract that states the date and also the email between the manager at the location. Kind Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)