2023 JEEP WRANGLER Complaints

Vehicle went into “limp mode” as I was entering an intersection. Pressed accelerator to the floor and vehicle would only sputter and crawl slowly. Vehicle towed to dealership. My safety and the safety of others was put at risk as the vehicle, without warning, essentially stalled while driving. If there were other vehicles on the roadway, this could have easily caused an an accident with injuries or worse. Yes the problem was comfirmed by the dealership. Yes the vehicle has been inspected by the dealer and manufacturer engineer. Dealership reports high voltage battery needs replacement. Dealership states that they cannot guarantee this won’t happen again even after battery is replaced. Check engine light was illuminated.

I own a 2023 Jeep Wrangler 4-Door Sahara 4xe (VIN [XXX], plug-in hybrid). Since new, this vehicle has had repeated electrical and high-voltage (HV) hybrid battery system failures. About eight months after purchase, at approximately 6,590 miles, the vehicle lost power and would not restart in a parking lot ("Service Charging System" warning) and had to be towed to the dealer (Repair Order #[XXX], 10/18/2023–10/20/2023); a 12V battery failure was diagnosed. On February 9–10, 2026, the dealer performed Recall Campaign 68C (JL/WL PHEV HV Battery) on this vehicle — a software/module update to the BPCM, HCP, AHCP, PCM, TCM, and IDCM, plus an HV battery diagnostic analysis (Repair Order #[XXX]). On [XXX], at approximately 22,692 miles, the check engine light illuminated and the dealer diagnosed a hybrid (HV) battery failure. The manufacturer (Stellantis/FCA US LLC) subsequently opened a warranty case (#[XXX]) and a lemon-law repurchase case (#[XXX]), confirming the vehicle could not be repaired and offering repurchase or $15,000 cash compensation. As of this filing, the vehicle remains at the dealership, out of service, well past the dealer's own promised repair completion date. Across its ownership, this vehicle has been out of service for HV-battery- and electrical-system-related repairs for a documented cumulative total of approximately 50 days. I am filing this report because a vehicle losing propulsion/electrical power unexpectedly, and a manufacturer needing to run an HV battery software recall campaign on this same vehicle only six months before a full HV battery failure, both raise safety concerns beyond an ordinary warranty repair, and I want this pattern on record in case other owners of this model are experiencing the same failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle left me stranded in the middle of an intersection XXX due to high voltage battery failure. Vehicle was totally inoperable. This is the second time the battery has failed. First battery replacement was XXX. Also serviced XXX for battery issues. Vehicle had to be towed to the dealership, date unknown when battery will arrive for replacement. I'm now left with a vehicle that will have zero value for resale. I do not feel safe driving this vehicle and cannot consider driving the Jeep for a long distance. I tried to chat one of the agents associated with NHTSA named [XXX], she was very rude. I hope you can understand this situation is extremely upsetting. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle is subject to two open NHTSA fire-risk recalls. The remedies provided so far have not corrected the underlying defects. Recall 25V-741 (Safety Recall 95B/68C), high-voltage battery fire risk: On 1/9-20/2025, dealer reprogrammed BPCM and TCM software only (Invoice #52682); no parts replaced; mileage 18,680. On 1/6-7/2026 - one year later - the dealer performed a SECOND remedy for the SAME recall: reprogrammed BPCM, AHCP/HCP, and PCM software only (Invoice #61639); no parts replaced; mileage 31,553-31,561. Reprogramming the same modules twice within 12 months for the same fire-risk recall, with no battery hardware ever replaced, indicates the first remedy failed to correct the defect. The recall notice describes battery pack replacement as a possible remedy "if needed," but this has never been performed. Recall 26V363000 (issued 6/4/2026), EPS pump wiring fire risk: On 7/10/2026, dealer inspected the power steering pump harness connector only (Invoice #66268, "Safety Recall 21D"); no parts replaced; mileage 36,871-36,874. Across 3 remedy visits spanning both recalls, only software reprogramming or connector inspection was performed - zero hardware parts replaced. This pattern indicates the fire-risk defects remain uncorrected. Requesting NHTSA review the adequacy of these recall remedies.

Battery pack replacement twice and engine replacement this jeep had problems right after I got it new been in the shop 12 times over and over again they can not get it right

My 2023 Jeep Wrangler 4xe High Altitude received FCA Recall 68C. Since the recall was completed, the vehicle has experienced repeated and unpredictable reductions in available propulsion during normal driving. The problem is most noticeable when accelerating to merge onto highways, enter traffic, or pass slower vehicles. During these situations, I depress the accelerator expecting normal acceleration, but the vehicle frequently provides significantly reduced power. There is a noticeable delay before the gasoline engine produces sufficient propulsion, leaving the vehicle unable to accelerate as expected for several seconds. Based on my experience, the condition is significantly worse during hot weather. As outside temperatures increase, the hesitation and reduction in available propulsion appear to occur more frequently and are more pronounced. This has caused me to lose confidence in the vehicle's ability to accelerate when needed. This condition creates a serious safety hazard because surrounding traffic continues at highway speeds while my vehicle is unable to accelerate as commanded. In [XXX], this hazard is particularly acute because many interstate and highway entrance ramps are relatively short, requiring drivers to accelerate quickly to merge safely into traffic traveling at highway speeds. When the vehicle unexpectedly limits propulsion or delays engaging the gasoline engine, there may not be sufficient distance to reach the speed necessary to merge safely, increasing the risk of a collision. The same issue also affects attempts to pass slower vehicles on two-lane highways, where timely acceleration is essential for safe operation. The vehicle does not display diagnostic trouble codes or warning messages when this occurs. Because no diagnostic codes are stored, I have not taken the vehicle to the dealer, as other owners have reported that dealerships are unable to identify or repair the condition in the absence of fault codes. The lack of diagnostic codes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN

Supplemental Safety Complaint — Post-68C Recall Throttle Non-Response and Loss of Drive Power — Case 11753417. Supplemental incident report referencing prior NHTSA complaint case number 11753417. August 2, 2026. 75°F ambient temperature, low humidity. Vehicle operated normal for approximately 15 electric miles at 40-55 mph, then with 7 miles remaining EV range, electric drive mode exhibited violent, random transitions to ICE engagement. Critical safety concern: pressing accelerator produced zero throttle response for 1-2 seconds during transitions at several intervals. Driver (spouse) felt unsafe. **This incident demonstrates the post-68C software behavior is triggered by both thermal conditions AND low battery state of charge — not temperature alone as previously documented. A throttle dead zone of 1-2 seconds during normal driving constitutes an unreasonable safety risk under federal standards, particularly during merging and intersection navigation. Requesting NHTSA investigate whether the 68C recall remedy introduced unaddressed safety defects affecting throttle response across the 4xe population.

After Recall 68C was performed, the vehicle lost meaningful electric-only operation. This is not FORM. The gasoline engine now intervenes during routine Electric-mode driving with adequate charge. The dealer/manufacturer has not restored the vehicle’s advertised PHEV functionality. Visited dealer to document, and dealer did not charge vehicle and test to see. They instead scanned for codes and said no codes returned.

Following the 68C recall remedy, my vehicle's electric drive mode exhibits intermittent and unsafe power loss during normal operation. Symptoms include sudden RPM spikes, abrupt ICE engagement, loss of drive power with a delay before the gas engine catches, and electric mode becoming temporarily unavailable — occurring unpredictably during stop-and-go traffic, merging, and intersection navigation. I have documented a consistent thermal threshold trigger: symptoms reliably emerge after 10-20 minutes of electric mode operation in ambient temperatures above approximately 80°F, and onset is faster when the battery is warm from prior use. No fault codes are generated because the power limiting appears to be intentional software behavior implemented via the 68C recall remedy — not a malfunction. As a result, dealers scan the vehicle, find no codes, and characterize the behavior as normal operation. Stellantis marketed this vehicle on its electric drive capability. Following the 68C recall, a software update appears to have throttled that capability to protect the battery pack from thermal overload — likely because the cooling system cannot maintain safe battery temperatures under sustained electric load. Jeep now calls this reduced capability "normal operation," effectively de-featuring the vehicle via recall remedy while introducing a new safety risk: unexpected power loss during merging and intersection navigation with a dangerous delay before ICE engagement. I have an open FCA Customer Care case on this issue. The dealer has declined to road-test the vehicle until symptoms are actively occurring. I am requesting NHTSA investigate whether the 68C recall remedy introduced an unaddressed safety defect affecting all 4xe vehicles in this population. Videos of symptoms available via YouTube: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On numerous instances now, while travelling at highway speeds a small bump or uneven surface will cause the vehicle to experience the "Jeep Death Wobble" and will violently shake the entire vehicle out of control unless a rapid deceleration and / or stoppage occurs. I have brought it to a dealer who indicates that they were not able to reproduce the "Shimmy" (they also were unable to perform my safety recalls spite have the vehicle for several days in a row). There is a clear shake, wobble, shimmy, or whatever that is easily reproducible at highway speeds of 50 mph or greater.