2002 KEYSTONE COUGAR Complaints

COUGAR 5TH WHEEL CAMPER CUSTOMER HAS HAD SEVERAL TIRE REPLACEMENTS AND BELIEVES THAT THEY SHOULD BE REIMBURSED FOR THE TIRES AND DAMAGE DONE TO CAMPER**CC THE CONSUMER BELIEVED THE TIRES FOR THE CAMPER WERE UNDER RATED WHICH WAS THE REASON HE CONTINUED TO EXPERIENCE TREAD SEPARATION AND TIRE WEAR. *JB

DOMETIC RECALL 06E-076, MANUFACTURER STATES THEY ARE NOT GOING TO REPAIR THE DEFECT, THEY ARE ONLY GOING TO COVER IT UP SO WHEN IT DOES FAIL IT WON'T BURN MY TRAILER DOWN. THE RECALL NOTICE STATES THAT IT MUST BE SHUT DOWN AND NOT OPERATED UNTIL THE UNIT IS FIXED. I WANT MY UNIT FIXED NOT PATCHED . DOMETIC HAS ADMITTED THERE IS A SEVERE SAFETY HAZARD WITH THIS UNIT AND IT CAN CAUSE DEATH OR INJURY IF USED . *JB

A STRUCTURAL FAILURE OF THE FRAME - OUR 2002 KEYSTONE MONTANA 5TH WHEEL TRAILER MODEL 2955RL, VIN#[XXX] HAD MULTIPLE WELDS BREAK AND CRACK IN THE KINGPIN AREA AND UNDER THE BEDROOM OF THE TRAILER. THIS ALLOWED THE SIDEWALLS TO DROP AND THE KINGPIN TO OSCILLATE UP AND DOWN LIKE IT WAS ATTACHED TO A DIVING BOARD. THE OSCILLATION CAUSED A PARTITION TO BE PUSHED THROUGH THE CEILING. THIS FAILURE MADE THE TRAILER UNSAFE FOR TOWING UNTIL EMERGENCY REPAIRS WERE MADE. PICTURES OF THE WELD FAILURES ARE AVAILABLE. AT THE TIME OF THE FAILURE WE WERE 300 MILES FROM HOME IN BAKERSFIELD, CA. THE ONLY DEALER IN THE AREA WAS RELUCTANT TO REPAIR VEHICLES SOLD BY OTHER DEALERS. TEMPORARY REPAIRS WERE MADE BY AN INDEPENDENT REPAIR SHOP WHICH WAS RECOMMENDED TO US. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT: THE CONTACT STATED TWO TIRES BLEW OUT ON FIFTH WHEEL TRAILER. THE TREAD SEPARATED. THE FIRST TIRE BLEW OUT IN OCTOBER 2004. THE SECOND TIRE BLEW OUT IN OCTOBER 2005. ANOTHER TIRE ALMOST WAS READY TO BLOW. OUT. HE REMOVED IT FROM VEHICLE. THE DEALER WHERE HE BOUGHT THE TRAILER TOLD HIM THEY KNEW THERE WAS A PROBLEM WITH CARLISLE, THE MANUFACTURER OF THE TIRES. CARLISLE WAS NOT WILLING TO DO ANYTHING ABOUT IT. *AK UPDATED 12/27/2005. BOTH TIMES THE TIRE SEPARATED IT DAMAGED THE RIGHT REAR LOWER SECTION OF THE TRAILER. *NM

5TH WHEEL TRAILER. AFTER DROPPING SOMETHING ON THE GROUND CONSUMER NOTICED CRADLE THAT HOLDS THE FRONT AND REAR LEAF SPRINGS TOGETHER, BOLT IN THE FRAME WAS COMING OUT.*AK *YH