2012 KEYSTONE COUGAR Complaints

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE SPARE TIRE WAS BOLTED TO THE REAR BUMPER AND WAS TOO HEAVY, WHICH CAUSED THE BUMPER TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ANTHEM RV AND BOATS (44019 N BLACK CANYON HWY, NEW RIVER, AZ 85087, (623) 465-7331) WHO STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE DEALER TOOK SEVERAL PICTURES AND EMAILED THEM TO THE KEYSTONE MANUFACTURER WHO OFFERED LIMITED ASSISTANCE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR MOST OF THE REPAIRS. THE CONTACT SEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 12V355000 (STRUCTURE, TIRES, EQUIPMENT) FOR HIS VEHICLE. *TT CARFAX CANNOT PROCESS THIS REQUEST. *JB

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR FIFTH WHEEL. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE FRONT DRIVER'S SIDE LEAF SPRING FRACTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE ONE LEAF SPRING OUT THE FOUR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 7/31/13 *CN THE CONSUMER STATED WHILE TOWING THE RV AT HIGHWAY SPEED, THE LEFT FRONT LEAF SPRING BROKE AND CAUSED THE AXLE TO BREAK AS WELL. UPDATED 08/06/13

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR HIGH COUNTRY FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE REAR BUMPER WAS NOT SUFFICIENTLY ATTACHED TO THE VEHICLE TO CARRY THE WEIGHT OF A BIKE RACK AND ANY OTHER EQUIPMENT HOWEVER, THE BUMPER DID FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADDED SUPPORT GUSSETS TO REINFORCE THE BUMPER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1500. UPDATED 03/26/2013*LJ THE CONSUMER STATED THE BUMPER DID NOT FALL COMPLETELY OFF.

THE ELECTRIC BRAKE WIRING THAT CONNECTS THE COACH BODY TO THE FRONT AXLE WAS RUBBING ON THE INSIDE SIDEWALL OF THE LF TIRE OF THE TRAILER. IT HAS RUBBED A POLISHED GROOVE IN THE SIDEWALL OF THE TIRE. THE WIRING CONNECTING THE REAR AXLE TO THE COACH WAS RUBBING ON THE INTERIOR SURFACE OF THE LR WHEEL. I SECURED THE WIRING AWAY FROM THE TIRE AND WHEEL AND RETURNED THE FIFTH WHEEL TO THE DEALER WHERE I PURCHASED IT. KEYSTONE RV'S ATTITUDE SURPRISES ME, THEY CLAIM THAT THE WIRE COULDN'T HAVE BEEN RUBBING ON THE TIRE AND WHEEL, BECAUSE THE WIRE WOULD HAVE BEEN INSTANTLY RIPPED OFF. I HAVE PICTURES TO PROVE THE WIRING JOB WAS INADEQUATE AND SHODDY. THIS ISSUE CAN'T BE AN ISOLATED INCIDENT. I FEEL THAT KEYSTONE NEEDS TO HAVE IT'S DEALERS INSPECT ALL TRAILER BRAKE WIRING. IF THE WIRES HAD BEEN TORN LOOSE OR SHORTED OUT, MY 9,000 POUND FIFTH WHEEL WOULD HAVE BECOME A GIANT WEIGHT PUSHING ME DOWN HILLS! THIS IS A CLEAR SAFETY ISSUE. PLEASE LET ME KNOW IF YOU WANT MY PICTURES FORWARDED TO YOU. THANK YOU! *TR UPDATED 09/26/12*LJ