2020 KEYSTONE MONTANA Complaints

2020 Montana 3780 RL 5th wheel June 2024 Fiberglass 18 inch crack pass sidewall front cap Talked with Keystone they set me up with local dealer in July, in Sept they approved repair for frame flex. October 2024 after repair service team had completed repair and was moving it with Forklift, and another cracked formed in another spot as of Dec 31 2024 still not completed

The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. The vehicle was not taken to a dealer. The failure was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

We took our 2020 Montana High Country 5th wheel to the dealer for routine preventative maintenance. When they were repacking the bearings, they found 3 of the 4 seals were blown and there was grease on the backing plates and pads. This 5th wheel had less than 1700 miles on it. The technician said there was no way this should have happened with less than 1700 miles. Repacking is recommended every 12,000 miles according to Keystone. We bought it in August 2019; this maintenance was done in Mar 2021. I contacted Keystone and they denied reimbursement for the repair and parts. They said it wasn't deemed a warranty issue and said may have been done by whoever overpacked them. This was the first time we had them repacked. No one had touched the wheels (except for us adding air to the tires) since we owned the 5th wheel. This had to have been done at the factory whether it was at the Keystone factory or at the chassis factory (possibly Lippert?). If we had been driving up and down mountains, we could have lost breaking or they could have caught on fire. I believe this is a safety issue and hopefully there is no others out there like ours. I thank God we took it in for the routine maintenance. Photos were provided by repair technician at Walnut Ridge RV in New Castle IN. I just found out I should report this, so this is why it wasn't reported in March.

The contact owns a 2020 Keystone Montana RV. The contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V351000 (Visibility). The manufacturer had been informed of the failure and informed the contact that the RV was not included in the recall but would replace the window. The failure mileage was unknown.

The contact owns a 2020 Keystone Montana High Country. The contact stated while driving 50 MPH, the antenna flew off the camper without warning. Upon inspection, the contact's husband noticed wiring hanging off the camper. Upon further inspection, he saw that the antenna was missing from the mounting base. The manufacturer was notified of the failure and they informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V398000 (EQUIPMENT). The dealer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,000.