2020 KEYSTONE VOLTAGE Complaints

I am submitting a safety defect complaint regarding my 2020 Voltage toy hauler. The driver-side exterior wall panels are separating across large areas due to apparent adhesive failure. The RV has been stored indoors and shows no signs of water intrusion, damage, or neglect. This indicates the failure is not due to environmental exposure or owner misuse. The separation appears to be progressive and is affecting the structural bonding of the exterior panels. This creates a safety concern that portions of the paneling could detach while the vehicle is in motion, potentially creating road debris and posing a hazard to other motorists. The unit has a black exterior finish. Based on owner reports and industry discussions, darker exterior finishes are known to increase heat absorption, which may contribute to adhesive breakdown. This suggests a possible design or manufacturing defect that could affect multiple units. The manufacturer has declined to provide repair assistance due to the unit being out of warranty. However, the nature of this failure indicates a latent defect rather than normal wear and tear. I am requesting that this issue be reviewed as a potential safety-related defect involving exterior panel adhesion and structural integrity.

Returning from a trip to Sturgis South Dakota [XXX], the right rear spring hanger broke causing the rear axle to shift and start rubbing the tires together and which rendered the RV untowable. That was repaired and last month [XXX] we found the left rear spring hanger broken along with the center equalizer hangers being bent. I have contacted the chassis manufacturer and they are unwilling to fix the hangers on the left side. They fixed the right side. There are retrofit instructions, from Lippert, for repairing the hangers to brace and reinforce them that has never been done on the trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)