KEYSTONE Complaints

Noticed a crack on the fiberglass under front slide out. This crack is associated with a frame failure on the upper portion of the fifth wheel close proximity to the hitch. I have not had a full failure but if someone does not notice or catch this the trailer frame could fail going down the road and who knows what could happen then.

The rear wall developed a gap shortly after delivery. RV was brought back to dealer for a repair. The repair from dealer was to caulk the gap. This is insufficient as the wall is not attached at the bottom to the frame. This defect renders the rear wall incapable of using the storage above the couch as the wall can not hold the weight and there for pulls away from the bottom of the trailer causing the gap. The brakes are electrically defective as they used non water proof connectors to wire the brakes. The brakes failed in a rain storm.

The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the other jacks also experienced the failure. The trailer had not been taken to the dealer. The contact placed an eye bolt with an A-clevis to hold up the jacks until able to get the trailer to the dealer. The dealer was informed of the failure and an upcoming appointment was scheduled. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.

Rear wall not secured to frame or structure. Pulling away from side walls while in transit causing side aluminum panels to come loose. Multiple complaints and pictures online and in social media with concerns of wall falling into traffic. Keystone says ok to use. However consumers are concerned with photos worse than I have.

Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.

I have the Insignia 4 burner stove model NS-RNG24SS9. It is in an Alpine RV by Keystone. I used the oven for the first time ever June 24. The pilot light lit as advertised and baked the biscuits without problems. When I went to shut off the oven, the knob would not turn lower than 250 deg. THE OVEN COULD NOT BE SHUT OFF! I shut off the propane at the bottle and the oven of course turned off. Now I don’t have a stove or hot water. I still have the stove in the RV and it is available for inspection. I believe this could be a safety issue as this could cause the area around the oven to get to hot and additionally gas may enter the camper and ignite if the propane is turned back on as the oven knob is still in the on position and can not be put in the off position. The problem has not been verified by a dealer or repairman but I have a repair ticket open with insignia. They have had me go through a troubleshooting tree that has not found the problem. Searching the internet, I have seen where other owners of RV’s have experienced the same problem with this make/model of stove. There were no warnings or lights to warn me. The stove simply would not shut off. I turned it down to the lowest setting, then killed the propane at the bottle.

On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.

The contact owns a 2022 Keystone Outback RV. The contact stated that the awning on the front passenger’s side had separated from the RV. The dealer was contacted and stated that the failure was not under recall and the repair would not be covered under warranty. The manufacturer was not contacted. The failure mileage was 80.

2019 Keystone Sprinter Camp Fire Travel Trailer- Consumer is requesting resolution to safety recall 21V-427 and reimbursement of replacement equipment. Recall letter and notice, Consumers letters to Keystone, Parts Invoice, & Instructions on use of part attached.

I had a recall on my 2020 Keystone Sprinter Winn-Tec Model 6020 dual stage propane regulator. In a letter dated March 24, 2023 for a recall of a Winn-Tec Model 6020 dual stage propane regulator needing to be replaced (Safety Recall: 21V-427, Safety Advisory 21-413) I contacted Lees Country RV dealer that does work on Keystone campers regarding this recall notice. I was then charged an $80 labor fee for replacing this recall part. In the recall notice it specifically states "The service and parts required for this corrective action will be provided at no charge to you" After email and phone conversations with Keystone RV Customer Service I was informed that this is not the case. The fee would not be covered and will not be reimbursed to me. I had it replaced and was charged an $80 service fee, This recall was not supposed to cost me any out of pocket fees.