KEYSTONE Complaints

2021 KEYSTONE FIFTH WHEEL RV. CONSUMER WRITES IN REGARD TO SERVICE REPAIR LIST. THE CONSUMER STATED DEFECTIVE HOT WATER HEATER, THE KITCHEN SINK DRAIN LEAKS, A DISTINCT ODOR OF WASTE WATER IS LEAKING IN THE GALLEY AREA, AND DOOR LATCHES REPLACED WITH INFERIOR CABINET HARDWARE.

After a 170 mile trip in roughly 50F temperatures, I pulled into my destination and noticed 1 tire was rounded across the tread instead of flat. After closer inspection it is clear the tread is separating from the tire and the steel belt is visible. The tire was probably only minutes from completely blowing out. TPMS did not indicate any abnormal pressure or temperature for any tires, and the tire looked fine prior to leaving for this trip. This is the second set of Ranier tires that I have had that have blown out unexpectedly

The Keystone Fuzion RV has a structural issue. I have been following other owners and there seems to be many RV’s with the same crack under the Master Bedroom. The crack appeared after transport I would not want to be the cause of an accident if the crack continued across the body and it detaching from the RV while being transporting and causing serious injury or death. I would like this investigated for not only my safety but the safety of other on the road.

While doing a routine cleaning of the unit, I noticed a nut that was clearly loose. This is a nut that holds the main wall structure to the frame. After further inspection I determined that about 90% of the nuts were not tightened to the proper torque. Some were more than 2 full turns from snug as seen in the pictures. Without these nuts being secure it compromises the entire structure of the vehicle.

Slide unit not working properly, at repair shop and telling me it is a factory structural problem. Keystonerv.com told me out of warranty and i would have to bring it to a Keystone authorized dealer. That is 4 hours from me to have it looked at. I call the dealer and was told that i would have to pay for that service and if Keystonerv would cover it then i would be reimbursed. Couldn't tell me how much.

The contact owns a 2022 Keystone Hideout. The contact stated that while parked, the contact retracted the awning causing the awning to detach. The contact related the failure to NHTSA Campaign Number: 22V604000 (Equipment). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 2,500. The VIN was not available.

The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.

It was recently discovered that a bundle of wires are routed through a steel pipe with no protection on the ends. In building construction this method of wiring would be a gross code violation and safety hazard. In a mobile application, the risk is compounded due to the movement

I have HiSpec ST235/80R16 tires on my Fifth wheel. Every time I tow my rig I fear the worst because of the tires. These tires according to the forums are notorious for catastrophic failure without notice. When they fail they take out whatever is above them such as slide outs. Why are rv companies putting on these Chinese Time Bombs? They should not be on the road what so ever because of how they can fail without notice. I have been lucky so far but I am having to fork out 1300 dollars for new tires from Hercules. Pull these tires off the road now and have rv companies reimburse owners for having to swap out the tires. Thank you. I am putting in today's date since the incident is yet to happen for me. I also only drive 55 to 59 mph when towing because I fear these tires will blow out on me. Fix this company.

The brake pads fell apart inside the brake drums, leading to a near total loss of stopping power. This nearly lead to a serious accident. The entire brake assemblies were replaced under warranty.