KEYSTONE Complaints

The contact owns a 2020 Keystone Cougar RV. The contact stated that the side panels of the camper were detaching at the corners. The contact stated that her husband inspected the chassis of the camper and noticed that the chassis was severely corroded and fractured. The dealer was notified of the failure and referred the contact to the manufacturer. The RV was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V380000 (Structure, Suspension); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 6,000.

The contact owns a 2021 Keystone Keystone RV. The contact received notification of NHTSA Campaign Number: 22V726000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Keystone Montana RV. The contact stated that the front driver’s side of the sidewall had started to detach. The contact stated that he was concerned that while driving, the sidewall might detach and cause an accident or injury. The manufacturer was not notified of the failure. The RV had not yet been diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 30,000.

This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.

The ramp door of this RV has a common problem with the door rotting at the hinges. These doors are used to load 1000lbs per axle into a toy hauler camper. Over several years, the structural wood inside the door rots without warning to the owner. I caught it just before it failed and did a web search to discover that this is a very common problem where people don't discover that there is an issue until they are driving an off-road vehicle onto this loading ramp. I am a licensed mechanical engineer and have evaluated that the door was never sealed and it allowed rain water to enter the inside of the door which houses the structural wood. The wood is left to rot since there are no weap holes, and the owner has no way of knowing water is even in there. Failure of this door can cause serious injury. Similar models have been recalled for this same issue and Keystone should be forced to recall this door before more people are hurt. I am happy to show mine for an inspection.

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

One of my trailer wheels broke apart launching shrapnel through the RV floor into the other tire on the same side

1. Component that failed: The leaf springs on the rear axle broke in half. This RV has two rear axles. The leaf springs that broke were both on the rear axle. 2. How was your safety put at risk?: If the springs broke while at highway speeds, control of the Travel Trailer could have been lost. 3. Has the problem been confirmed by a dealer or independent service center?: Yes. Both broken leaf springs have been replaced. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representative?: No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. We did hear a "pop noise" when one of the springs snapped/broke. The leaf spring broke while making a U-turn. Keystone RV was notified of this spring failure. I wanted Keystone RV to know of this problem in the event other RV Trailer Trailers are experiencing similar suspension failures. I do not overload the travel trailer. The RV Travel Trailer is used primarily in the Rocky Mountain West. So the leaf springs were not subject to salt air and/or high humidity that would lead to corrosion. I drive very conservatively. I am always the slowest vehicle on the highway. I do not camp off-road. The RV Travel Trailer is 6 1/2 years old. The leaf springs should not have failed at such a young age and under the circumstances that exist.

LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.

Refrigerator is leaking a dangerous gas that could of exploded and caused harm to my family. We turned on the refrigerator on and three hours later I checked it unknowing that there was a leak. It burned my eyes and throat. Luckily there was no damage to myself or others but if we used the propane burner located next to the refrigerator it could of exploded and caused bodily harm. Amy wife and I inspected it further and called the dealer we purchased it from and they insisted on me paying someone to look at it. But it’s no more then two years since we purchased it. It should not be faulty so soon. Nor were there any signs that this was faulty or dangerous even after further inspection from the back. We even used it in May and it was working fine.This refrigerator should be recalled as it poses a risk to other people using it.