2018 KEYSTONE MONTANA Complaints

The side wall became separated from the frame. There is a now cracks on the side wall and the interior has came apart. When hooking up the camper to the truck there is flex’s in the frame and potential for water intuition.

This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.

MY 2018, KEYSTONE MONTANA HIGH COUNTRY 385BR HAD LESS THAN 3000 MILES WHEN THE LEFT FRONT TIRE HAD SEPARATION EXPOSING THE STEEL BELT. THE TIRES WERE RAINER TIRES F RATED FOR A UNIT WITH A GVWR OF 16K LBS. I ONLY CARRY 800 POUNDS OF CARGO IN THE UNIT. I REPLACED THE TIRES WITH G RATED TIRES, AND HAD THE ALIGNMENT CHECKED. I DISCOVERED THAT THE FRONT AXLE HANGERS INSTALLED BY LIPPERT WERE OUT OF ALIGNMENT ALONG WITH THE FRONT AXLE MADE BY DEXTER TOED IN. THE REAR AXLE ALSO TRACKS TO THE RIGHT. AT THIS POINT LIPPERT HAS REPLACED THE AXLE HANGERS, AND WE ARE WAITING ON A NEW FRONT AXLE. HOWEVER, I NOTICE A SIGNIFICANT NUMBER OF KEYSTONE OWNERS SUFFERING PREMATURE TIRE FAILURES, MOST OF WHICH OCCURRED IN MOTION. 90 PERCENT OF THE ONES I HAVE HEARD OF OCCURRED WITH LOW MILEAGE ON THE UNITS. I BELIEVE IT IS A COMBINATION OF UNDERRATED TIRES, WITH MISALIGNMENT OF AXLES AND HANGERS. THERE DOESN'T APPEAR TO BE ANY QUALITY INSPECTION BY KEYSTONE ON COMPONENT PARTS PRIOR TO ASSEMBLY. WE WERE FORTUNATE TO DISCOVER THE TIRE DEFAULT WHEN WE ARRIVED AT OUR DESTINATION ON 8/23/19 AS OF THIS DATE THE UNIT HAS BEEN OUT SERVICE WAITING FOR ALL ALIGNMENT REPAIRS UNDER WARRANTY.

TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.

ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH THE MAT THE DOOR, CAME LOOSE AND CAME DOWN ON THE TOP OF MY HEAD. OTHER THAN THE PAIN OF THE BLOW I HAD NO OTHER OVERT SYMPTOMS, THERE WERE NOT EXTERNAL WOUNDS. WHAT I DIDN'T KNOW A THE TIME WAS THAT THE BLOW HAD STARTED A SLOW BRAIN BLEED. I DID FEEL HEADACHES, BUT THEY WERE ASSOCIATED WITH POSSIBLE BUSING TO THE SCALP, ULTIMATELY WHEN I TOOK SOME MOTRIN FOR ANOTHER PAIN, THAT THIN THE BLOOD ENOUGH TO CAUSE THE BLEEDING TO INCREASE AND I WAS LATER DIAGNOSED WITH A SUBDURAL HEMATOMA, THAT REQUIRED EMERGENCY SURGERY. *DT *TR .*BF *JB THE CONSUMER STATED THAT THERE ISN'T A SECOND LOCKING SYSTEM ON THE DOOR AND CURRENTLY THERE ARE TWO MAGNETS ATTACHED PER DOOR. *AS