KEYSTONE Complaints

2020 KEYSTONE ASPEN TRAIL. CONSUMER WRITES IN REGARD TO SAFETY RECALL 21V-708. THE CONSUMER STATED THE DEALER CHARGED FOR REPAIRING THE PROPANE ISSUE WITH THE REFIGERATOR. THE CONSUMER BELIEVED THE REPAIR COST SHOULD HAVE BEEN COVERED UNDER THE RECALL.

Tire inflated and loaded to manufacturer specification exploded under normal use

28/35/80/16 tires property inflated and within load weight limits less then 1 yr old exploded under manufacture recommended gide lines

Stopped by another driver that had been following me. Driver stated that we had lost a wheel / tire off of our 5th wheel travel trailer and that he had stopped and picked it up for us. Upon investigating what had happened, found 6 of the 8 lug studs to be snapped off flush or below the outer surface of the drum brake hub assembly. Lug nuts are checked with a torque wrench to 120 ft lbs prior to each trip. Lug nuts had never been found to be loose.

While on a trip I periodically check the torque on the trailer wheels and pin box. While down at the tires I noticed severe tire wear on 3 of the 4 tires and had to replace them prematurely in order to continue on. Not understanding why one tire was fine I crawled underneath to find the rear suspension hanger on the roadside had broken free from the frame it was welded to. I hired a Mobile Welder to come out as the Dealer suggested to reattach the hanger however he found the hanger had actually torn into two pieces and was not equipped to make the corrections and pull the rear spring back to the location of the hanger location. Further on I noticed the rear hanger on the curbside had also fractured and upon making it to our home it had also broken in two. Inspection of the other 4 hangers finds poor and failing welds. Manufacturer has not yet agreed on a fix or payment for the corrections since receiving pictures of each limo at ion as well as the damage. The broken hanger on the roadside rubbed the adjacent gas piping near through. We do feel thankful we were not involved in an accident or had not done inspections to find the damaged propane gas piping.

There is a recall for the propane regulator. recall # 21V-708, the safety advisory 21-414. I remedied the problem by replacing the regulator with a new one myself. I advised Keystone RV company they responded and asked for a picture of the new regulator which I provided. They will not update their records of this fact and keep sending recall notices. I am hoping you can get them to fix this record issue

The dual stage propane regulator was replaced on my travel trailer on july 30 2022 at Budget RV in Royse City Tx per safety recall 71V-708. The following morning July 31st 2022 I removed the propane tank cover to check the levels on the tanks to find one hose broken away from the tank and the other cracked and about to turn loose from the tank AND BOTH TANK VALVES WERE OPEN. Both of these pigtail hoses were replaced along with the gas regulator valve the day before. On Monday morning August 1st 2022 i called the Keystone Customer Service phone number per the instructions on the recall notice and spoke with Customer Experience Agent Abby Moe. After discussing the 70 miles i would have to pull the trailer back to the dealership She advised me to email her photos of the broken hoses and i did that at 3:14 pm that day. On august 3rd i paid out of pocket for replacement pigtail hoses at a local Ace hardware due to an upcoming trip. Aug 4th Abby Moe advised me to keep the defective hoses and email her a receipt on the replacements for reimbursements. Receipt emailed at 9:14am aug 4th . Next she asked for home address and dimensions of the return box and i provided this info at 9:57 am on aug 4th. aug 5th i get a ups tracking number from Abby and instructions to look for an email form ups on how to send it back, no shipping label. 4 days later i let her know i have no email from ups. aug 10th she asked for an alternate address. i provided her with my work address at 9:25 am . new tracking number provided 10:36 am still no shipping label. Still no contact from ups by august 16th and Keystone RV. co states i need to drive 38 miles to ups store to return the defective parts. August 18th and still no refund on the gas hoses that were broken pieces of junk after a recall was performed by Keystone Rv. Co.

Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected

The manufacture used wire splicers to connect the electric trailer brakes to wiring harness. These connectors are located on the axles and are exposed to water and road salt. The connectors they used were not sealed where the wire enters and caused wiring to corrode and lose contact. This caused trailer brakes to not function consistently or to fail completely as they did for us on trip a few weeks ago. Picture of connector is attached. This style of connector is not for use in places exposed to the elements.

The contact owns a 2020 Keystone Springdale. The contact received notification of NHTSA Campaign Number: 21V708000 (Equipment). The contact notified the manufacturer of the issue and was informed he could install the propane regulator himself or have the local dealer perform the installation. The contact stated the local dealer no longer provided trailer supplies, and the contact was unable to reinstall the equipment himself. The propane regulator was not replaced. Parts distribution disconnect.