KEYSTONE Complaints

The contact owns a 2021 Keystone Fusion RV. The contact stated that he noticed that the external sidewall had a crack that had originated from the front slide. The RV was taken to a dealer who diagnosed the failure as a normal crack and installed silicone in the crack. The contact stated that as the crack had significantly expanded, the vehicle was taken to a second dealer; Campers Inn RV of Raleigh (1501 Outlet Center Dr, Selma, NC 27576) who was advised as the first dealer. The dealer patched the crack, but the failure persisted. The contact stated that the crack had significantly expanded. The RV was taken to a third dealer; Northgate RV Center-Ringold (442 Candy Ln, Ringgold, GA 30736) and the RV was diagnosed with a fractured frame. The manufacturer was notified of the failure and informed the contact that they would cover the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 2,100.

Trailer King tire was on a dual axle RV trailer (back left tire). Tire pressure of all 4 tires was monitored by Tire Minder product. Tire had correct pressure (65PSI) and no warning by monitoring device was given due to low pressure or impending failure. Tire had catastrophic failure with only beads and tread remaining. Failure destroyed Tire Minder device. Tire was sent to an inspector for Unicorn Tire Co(manufacturer). Inspection of tire was done at the residence of the inspector (this was not noted to me by manufacturer) and analysis said tire was over/under pressurized or overloaded. Absolutely false! I asked manufacturer for a list of the tests run on the tire, but was refused. I asked the manufacturer for the name of inspector, but was refused. I asked manufacturer for qualifications/certifications of inspector, but was refused. Tire was returned to me after I paid return shipping costs. The tire was being driven on interstate hwy at 65mph when failure happened. Passing motorists advised me of tire failure. The tire beads were still on the wheel rim and worn down from pavement contact. Tire failure could have caused damage to other motorists vehicles or safety and could have caused trailer to lose control. Manufacturer's inspector says "bluing" (excessive heat) indicated that the tire was over/under inflated or too heavily weighted. Advised manufacturer that bluing could have occurred due to tire remains being in contact with pavement at 65mph, but manufacturer said that was taken into account. Tire Minders monitor both temperature and pressure of tire.....no warning given for either prior to failure. Tire remains are still in my possession and available for inspection. Tire size is 205 75R 14D (trailer use only). Tire brand is Trailer King RST. DOT: 1AD B2TRT1 Manufacturer date code: 4319

ST235/80R16 Tread Separation. Tread was found to be absence following a stop for the day. Caused damage to the trailer lights and skirting. We were fortunate to stop before it blew apart as the steel belting was exposed. Tires were installed in DEC of 2020 (Williamsburg Walmart), approx 4000 miles on them at the time of the issue. No warning or other issues prior to the tire (flat etc). Replaced tire and repaired vehicle at my expense. Photo documentation uploaded

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.

The contact owns a 2017 Keystone RV equipped with Sailun S637 Tires Size: ST235/80/R16, DOT, Number: 1YJ276PLY. The contact stated that while pulling in to rest for the night, he noticed that the front passenger’s side tire tread had detached from the tire and was flapping around, causing additional damage to the body of the RV. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the issue. The approximate failure mileage for the RV was 8,000 and for the replacement tire was 5,000.

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

The contact owns a 2021 Keystone Springdale RV. The contact stated that the front cap sealant located on the front roof of the camper had been missing since the RV was purchased, causing water to leak inside the camper. The dealer was notified of the failure and advised the contact that he would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 0.

The contact owns a 2021 Keystone Raptor RV. The contact stated while operating the vehicle, there was an abnormal fuel odor inside the RV. Upon inspection, it was discovered that the fuel lines from the generator to the fuel tank had contacted the axle causing a failure to the lines and causing fuel to leak. The manufacturer and local dealer were notified of the failure and the contact received parts to repair the failure. The repair was performed however, the failure reoccurred. The failure mileage was 3,000.

The contact owns a 2012 Keystone Copper Canyon Trailer. The contact stated that while pulling away, the vehicle was low to the ground. The contact noticed a fracture to the trailer hitch. After removing the plastic, the contact noticed several fractures in the hitch box. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact was concerned that the fifth wheel might detach while being hauled.

The contact owns a 2021 Keystone Trailer. The contact stated while the RV was stationary, the slide out dinette would not slide out from the body as designed. The trailer was towed to a local dealer where it was diagnosed with needing the outriggers replaced however, the RV was not repaired. The manufacturer was informed of the failure and was awaiting a response. Keystone still waiting for parts. Consumer stated manufacture still needs to replace defective outriggers and do a complete safety check including possible recall from propane tank malfunction. In addition, they damaged the outside front exterior wall leaving a gaping hole near the frame of our rig and they damaged the interior fascia trim around the dinette.