KEYSTONE Complaints

The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.

The contact owns a 2019 Keystone Outback travel trailer. The contact stated that after driving over a bump in the road at approximately 50 MPH, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. After stopping and inspecting the trailer, it was discovered that the subframe of the trailer had buckled causing the front-end to lower. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V715000 (Structure). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 9,000.

The contact son owns a 2020 Keystone Hideout RV. The contact stated while her son was driving approximately 60 MPH, the four rear trailer wheels disconnected from the body of the trailer simultaneously. The contact was informed that the lug nuts were sheared off. A police report was filed, and the trailer was towed to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unknown.

The contact owns a 2019 Keystone Sprinter. The contact stated that the RV caught fire from the living room and kitchen area. However, the contact was unaware of what caused the RV to catch fire. The fire department was also unable to locate what caused the RV fire. The RV was not repaired. The manufacturer was contacted. The contact believes that the RV fire was due to NHTSA Campaign Number: 21V427000 (Equipment). The failure mileage was not available.

The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. The vehicle was not taken to a dealer. The failure was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and informed the contact to take the vehicle to a Keystone dealer however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V689000 (Electrical System) however, the VIN was not included. A dealer was not contacted. The contact attempted to reach the manufacturer by email but has not been able to reach a representative. The contact also stated that the battery was not holding a charge. The failure mileage was approximately 100.

The contact owns a 2018 Keystone Montana equipped with Sailun Tires, Tire Line: S637, Tire Size: ST235/80/R16, Dot Number: 1YJ276PLA. The contact stated that the RV was taken in for an alignment after purchasing new tires. The contact stated while driving at an undisclosed speed, the low tire pressure message displayed. The contact pulled over to inspect the tires and noticed that the tread was low on the passenger’s side rear tire. The contact replaced the tire with the spare and continued to driving to his destination. The tire was replaced with a new tire however, after replacing the tire, the contact was driving when the low tire pressure message on the driver’s side rear tire was displayed. The contact inspected the tire and became aware that the tread was extremely worn and was separated from the tire. The spare tire was placed on the trailer and the vehicle was taken to the dealer for the tire to be replaced. The tire was replaced. The manufacturer was notified of the failure. The failure mileage was 2,500.

The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was repaired but the failure recurred a year later. The contact then received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) and was relating the failure to the recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was unknown.

Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back in April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.