KEYSTONE Complaints

2019 MONTANA 5TH WHEEL. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY COMPLAINTS WITH VEHICLE. *LD THE CONSUMER STATED THERE WERE TWO AWNING BREAKAGES, THE MOLDINGS FELL OUT,THE STAIRS WERE POORLY INSTALLED AND THE CHAIRS FELL APART, THE NAILS IN THE WINDOW STICK OUT. ALSO, THE HEATING/COOLING UNIT, FIREPLACE INSERT, AND TV ALL HAVE ELECTRICAL ISSUES. THE WATER INTAKE HOSE HAD NO PROPER INSULATED FITTINGS, THE AIR CONDITIONER FAILED, THERE WAS POOR FRAME WORK AROUND THE CUPBOARDS, AND THE BEDROOM DOOR WOULD NOT CLOSE. *JS

I HAVE A 2016 KEYSTONE MONTANA 3402RL 5TH WHEEL AND ENCOUNTERED A SERIOUS SAFETY ISSUE THIS PAST JULY. WHILE TOWING FROM KENTUCKY BACK TO NY, I NOTICED MY REAR AXLE NOT TRACKING PROPERLY IN MY REAR VIEW MIRROR. I PULLED INTO AN INTERSTATE REST STOP AND FOUND THAT THE REAR SPRING BOLT ON THE PASSENGER SIDE REAR AXLE HAD BROKEN. IT WAS REPAIRED TEMPORARILY TO GET ME HOME AND I TOOK IT TO THE DEALER. THEY REPLACED IT WITH THE PROPER PARTS. IT IS A CORRECT TRACK SUSPENSION MANUFACTURED BY LIPPERT. THIS FALL BEFORE PUTTING THE CAMPER AWAY FOR THE WINTER, I CHECKED ALL OF THE BOLTS AND THE ONE THAT WAS JUST REPLACED IN JULY WAS ONLY FINGER TIGHT. THERE IS AN OBVIOUS ISSUE WITH THIS SUSPENSION AND FORTUNATELY, I DIDN'T HAVE ANY ACCIDENTS. I AM CONCERNED WITH WHAT COULD HAPPEN TO THOSE NOT WATCHING THEIR LOADS LIKE I DO. I CONTACTED LIPPERT TWICE AND RECEIVED NO RESPONSE AND HAVE PICTURES OF THE ISSUE. SPEAKING WITH THE MECHANIC WHO ASSISTED ME AT ROAD SIDE SAID THAT HE HAS ABOUT 4 OF THOSE ISSUES EACH WEEK AND HAD ANOTHER CALL FOR THE SAME ISSUE WHILE REPAIRING MINE. CAN YOU PLEASE HELP US AND EVERYONE ELSE WITH THIS SUSPENSION TO GET LIPPERT TO CORRECT THIS? ROADSIDE REPAIRS WERE NECESSARY AND EXTREMELY EXPENSIVE. ATTACHED ARE PHOTOS OF THE DAMAGE AND WHAT IT SHOULD LOOK LIKE. THERE IS NOTHING TO PREVENT THE NUT FROM LOOSENING. IT IS NOT A LOCKING NUT, NOR DOES IT HAVE ANY TYPE OF RETAINER. THANK YOU IN ADVANCE.

2017 KEYSTONE OUTBACK RV. CONSUMER WRITES IN REGARDS TO FIRE EXTINGUISHER SAFETY RECALL. *LD *JS

TWO TIRE FAILURES WITHIN 100 MILES, ONE ON EACH SIDE OF TRAVEL TRAILER. TIRES WERE ABOUT A YEAR OLD AND HAD WELL UNDER 5,000 MILES. TIRES WERE INFLATED TO MAX RECOMMENDED PSI AND TIRES/HUBS WERE INSPECTED A FEW HOURS BEFORE THE INCIDENTS OCCURRED. TRAILER WEIGHT WAS WELL UNDER MAX WEIGHT ALLOWED AND WELL WITHIN THE RATINGS OF THE TIRES. EACH FAILURE OCCURRED WHILE DRIVING 60MPH ON HIGHWAY. TREAD SUDDENLY SEPARATED. TREAD SLAPPED UNDERSIDE AND SIDE OF TRAILER, RIPPING OUT PLYWOOD, INSULATION, SKIRTING, RUBBER SEALS, WIRING, ETC. SEVERAL THOUSAND DOLLARS WORTH OF DAMAGE.

PURCHASED A 2016 KEYSTONE MONTANA HC RV ON 2/15/19. ALL FOUR TIRES APPEARED TO HAVE GOOD TREAD ON THEM AT TIME OF PURCHASE AND IN GOOD WORKING CONDITION. FIRST TRIP FROM ST. LOUIS TO MORTON MS IN JUNE 2019 WE EXPERIENCED A BLOWOUT ON THE WAY TO MORTON AND ONE BLOWOUT ON THE RETURN TRIP, ONE ON EACH SIDE OF THE RV, CAUSING EXTENSIVE DAMAGE. AFTER CONTACTING UNICORN TIRE (MANUFACTURER/DISTRIBUTOR), THE PRODUCT LIABILITY CLAIM DEPT HANDLED OUR CASE. A LOT OF DAMAGE HAD BEEN DONE TO THE RV AND WE REQUESTED THAT UNICORN BE HELD RESPONSIBLE. 1) THEY REQUESTED THE TIRES BE RETURNED TO THEM FOR INSPECTION - WE DID. 2) REQUESTED 2 ESTIMATES. ONE FOR $19,716.83 & $21,096.88 - WE SUBMITTED. ONE FROM PURCHASING DEALER & ONE FROM ANOTHER LOCAL DEALER. 3) PHOTOS-100+ SENT OF DAMAGES INSIDE AND OUT & TIRES. 4) DETAILED EXPLANATION. SENT 5)TIRE RECEIPTS FROM REPLACING THE DEFECTIVE TIRES. SENT. AFTER THEY REC'D THE TIRES THEY DETERMINED FAULT BEING TREAD SEPARATION. DIRECTLY AFTER THAT THEY SENT AN EMAIL STATING THEIR POLICY HAD CHANGED AND WE WOULD HAVE TO FILE WITH OUR INSURANCE AND HAVE THEM SUBROGATE. THE COPY OF THE "POLICY" IS A THREE SENTENCE JOKE. THEY OFFERED A SETTLEMENT OF $5,000 AND WANTED A RELEASE AGREEMENT SIGNED. WE DID NOT. WE FEEL THAT THEY HAVE ADMITTED FAULT HOWEVER ARE NOT TAKING THE RESPONSIBILITY THAT THE MALFUNCTIONING TIRES CAUSED. LUCKILY MY HUSBAND GOT THE RV UNDER CONTROL AND NO INJURIES HAPPENED. ALL WE ASKED IS THE DAMAGES BE RECTIFIED. WE HAVE ALL EMAILS AND DOCUMENTS AVAILABLE FOR REVIEW. IN TOTAL TWO IDENTICAL TIRES BLEW ON THE SAME TRIP, ONE ON EACH SIDE OF THE RV. BOTH TIRES HAD IDENTICAL REFERENCE INFORMATION. *TR*JB

TL* THE CONTACT OWNS A 2020 (NA) KEYSTONE RAPTOR 425TS FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE TRAILER WAS NOT EQUIPPED WITH THE BONDING JUMPER CONNECTING WIRE THAT SHOULD BE LOCATED IN THE FUEL DOOR AREA. WITHOUT THIS CONNECTING WIRE, THE VEHICLE COULD CATCH FIRE WHEN REFUELING ANOTHER ITEM, SUCH AS AN ATV OR GOLF CART. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT AND ADVISED THE CONTACT TO GO TO A LOCAL DEALER TO HAVE IT INSTALLED; HOWEVER, NO DEALER HAS BEEN ABLE TO ASSIST.

TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR TRAVEL TRAILER. WHILE TRAVELING TO A CAMPGROUND, THE DEXTER AXLE FAILED AND THE REAR PASSENGER SIDE WHEEL DETACHED. THE TRAILER WAS LEFT AT THE CAMPGROUND AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. *DT*TP CONSUMER STATED THE RECALL IS SAFETY NOTICE 19-340. DEXTER AXLE INNER BEARING INSUFFICIENT GREASE AFFECTING MODELS WITH D44 AXLES - COUGAR 22. RBS. IT IS ON THE NHTSA WEBSITE 1/25/2019. ALSO, I FAILED TO MENTION THAT WE WERE WITHOUT THE CAMPER FOR AT LEAST 3 MONTHS DUE DEALERSHIP HAVING THE CAMPER FOR OTHER/UNRELATED WARRANTY WORK. INVALID VIN.*JB *TR *TP PICTURES ATTACHED*JB*DT*TP

TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.

TL* THE CONTACT OWNED A 2016 KEYSTONE FUZION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES, ELECTRIC). THE CONTACT NOTICED A STRONG BRAKE ODOR WHILE DRIVING. THE CONTACT LOST THE BRAKING ABILITY AND CAUSED THE REV TO GO INTO AND EMBANKMENT DESTROYING THE FRONT AND REAR AXLE AND THE FRAME WAS BENT. THE RV WAS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.