KEYSTONE Complaints

GLADIATOR E L23580 R16 TIRES. CONSUMER WRITES IN REGARDS DEFECTIVE TIRES. *LD THE CONSUMER STATED ALL 4 TIRES DE-CAPPED ON DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED BUT, DID NOT OFFER ANY ASSISTANCE DUE TO THE TIRES BEING OVER 2 YEARS OF AGE. *JS *BF *DT *JB CONSUMER STATED 3 TIRES THAT WERE PURCHASED FROM DEALER WERE SENT FOR INSPECTION BUT THEY REFUSE TO RETURN TO CONSUMER.*JB *DT *AS

MY 2018 KEYSTONE COUGAR HAS HAD A ELECTRICAL SHORT IN THE BEDROOM SLIDE. WHAT HAS BEEN OF REAL CONCERN IS THAT THE WIRES GOING THROUGH THE TRAILER INTO THE SLIDE WAS INCORRECTLY INSTALLED AT THE FACTORY. THE PLASTIC PROTECTIVE GROMMET BETWEEN THE WIRES GOING FROM THE TRAILER TO THE SLIDE WAS LEFT UNSECURED AND ALLOWED THE WIRES TO RUB INTO (AGAINST THE TRAILER FRAME)...UNTIL A SHORT OCCURRED. THE REALLY BAD THING WAS THAT THE FUSE IN THE PANEL DID NOT BLOW DEPENDING ON THE POSITION OF THE SLIDE GOING IN AND OUT. IT ALLOWED THE SPRING (HOLDING THE WIRES) UNDERNEATH THE BEDROOM SLIDE TO OVERHEAT TO THE POINT ONE COULDN'T TOUCH IT, AND YET DIDN'T BLOW THE FUSE SOMETIMES. EXTREMELY DANGEROUS FIRE HAZARD IN MY OPINION. IT WAS FIXED, BUT I HAVE CONCERN THE REST OF THE ELECTRICAL ON THE TRAILER SHOULD BE CHECKED, BUT HAVE YET TO RECEIVE A RESPONSE FROM KEYSTONE ABOUT THAT REQUEST. TRAILER WAS PARKED IN A RV PARK.

TL* THE CONTACT OWNS A 2016 KEYSTONE RESIDENCE TRAILER. THE CONTACT STATED THAT THERE WAS SMOKE PRESENT INSIDE OF THE TRAILER FROM THE ELECTRIC FIREPLACE. THE CONTACT SHUT THE UNIT OFF BY UNPLUGGING IT. NO WARNING LIGHTS ILLUMINATED. THE TRAILER WAS EQUIPPED WITH A GREY STONE ELECTRIC FIRE PLACE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO ASSISTANCE WAS PROVIDED DUE TO THE UNIT BEING OUT OF WARRANTY. THE MILEAGE WAS 25,000. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR. WHILE DRIVING AND MAKING A RIGHT TURN, THE EMERGENCY BRAKE RELEASE CABLE SEPARATED AND BECAME CAUGHT UNDERNEATH THE TOWING VEHICLE. AS A RESULT, THE VEHICLE STRAIGHTENED UP AND THE TRAILER BRAKES SEIZED, WHICH RESULTED IN THE TRAILER BEING DRAGGED FOR APPROXIMATELY FOUR MILES. THE CONTACT WAS ALERTED BY ANOTHER MOTORIST ABOUT THE TRAILER BEING DRAGGED AND THAT THE WHEELS ON THE TRAILER WERE SMOKING. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK HOME. CONTACT NOTICED AND SMELLED BURNING BRAKES. THE CONTACT INSPECTED THE TRAILER BRAKES AND FOUND THAT THE BRAKE RELEASE CABLE HAD DETACHED AND CAUSED THE FAILURE. CONSUMER RETURNED TO CAB OF TRUCK TO INSPECT BRAKE CONTROLLER SETTINGS, WHICH WAS NOT THE PROBLEM. DECIDE TO MOVE VEHICLE AND TRAILER NACHO PAVEMENT TO SEE IF THE BRAKES HAD RELEASED, DROVE AROUND THE BLOCK WHEN REALIZED THEY HAD NOT, PULLED TRAILER INTO BACK YARD TO DROP, WALKED TOWARD NOSE OF TRAILER AND NOTICED BREAKAWAY CABLE DISENGAGED FROM THE TRAILER AT THE SWITCH. OPENED TAILGATE AND FOUND ENTIRE CABLE, TRUCK END ATTACHED AT HITCH HANDLE SWITCH INTERLOCK END IN THE BED OF THE TRUCK AND CABLE PINCHED UNDER BRACKET OF THE GLIDER HITCH. REATTACHED, EMPTIED TRAILER, CALLED REPAIRMAN AT BOGUE RV TO GET HIS TAKE ON POSSIBLE DAMAGE, SAID HE WAS CONCERNED OVER THE WHEEL BEARINGS HAVING BEEN DESTROYED FROM THE HEAT. WAITED AGAIN FOR THE BRAKES TO COOL, HOOKED NEXT DAY, TESTED FOR DISENGAGEMENT OF BRAKES AFTER ENSURING SWITCH CABLE WAS FREE FROM CATCHING ON TESTED FORWARD AND BACKWARD MOTION WITHOUT DRAGGING OF TRAILER, THEN DROVE TRAILER 14 MILES TO RV DEALER FOR INSPECTION AND REPAIR.THE CONTACT CALLED AN UNKNOWN DEALER AND SCHEDULED AN APPOINTMENT. THE CONTACT WAS ABLE TO UNTANGLE THE BRAKE RELEASE CABLE; THEREFORE, THE TRAILER BRAKES RELEASED AND THE TRAILER WAS ABLE TO ROLL FREELY. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR DIAGNOSIS AND A REPAIR ESTIMATE. THE MANUFACTURER STATED THAT THE BRAKE RELEASE CABLE WAS NOT COVERED UNDER WARRANTY AND PROMISED T

WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.

TL* THE CONTACT OWNS A 2015 KEYSTONE LAREDO. WHILE DRIVING OVER 60 MPH, THE RV BECAME VERY UNSTABLE AND SWAYED LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO RIVER CITY RV (4545 W. BETHANY RD, NORTH LITTLE ROCK, AR), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB

TL* THE CONTACT OWNS A 2014 FORD F-150 TOWING A 2014 (NA) KEYSTONE BULLET PREMIER 19 FB TRAILER. THE CONTACT STATED THAT THERE WAS A BOLT EMERGING THROUGH THE KITCHEN /STORAGE AREA FLOOR OF THE TRAILER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THERE WAS NO MILEAGE FOR THE TRAILER.

THE BREAK-AWAY SWITCH ON OUR CAMPER HAD BEEN DISCONNECTED WHILE IN A CAMPGROUND FOR A COUPLE OF HOURS & CAUSED THE SWITCH TO MELT & THE INSULATION TO BURN OFF OF THE WIRES, ALONG WITH OTHER WIRES GOING INTO THE JUNTION BOX. THERE WAS GREAT POTENTIAL FOR A FIRE. THE SWITCH & WIRING IS UNDER-SIZED FOR THE APPLICATION & WILL NOT CARRY THE AMPERAGE THAT THE BRAKES DRAW. IT APPEARS THAT THE WIRES TO THE SWITCH WHICH ARE ABOUT 16 GAUGE ARE FED BY ABOUT A 10 GAUGE WIRE POWER SOURCE. LOGIC WOULD INDICATE THAT THESE WIRES SHOULD BE OF EQUAL SIZE AS THE FEED WIRE TO THE BRAKE SYSTEM. THIS IS NOT A FAIL-SAFE DESIGN & SHOULD NOT OVERHEAT TO THE POINT OF CAUSING A FIRE. I HAVE CONTACTED KEYSTONE & TRAILER LIFE MAGAZINE WHO DO NOT ACKNOWLEDGE THE POTENTIAL PROBLEM. I SUSPECT THAT THE DESIGN HAS NOT CHANGED FROM SINGLE AXLE TRAILERS TO DOUBLE/TRIPLE AXLES. SEVERAL OTHER CAMPERS HAVE COMPLAINED TO TRAILER LIFE ABOUT BREAK-AWAY SWITCH PROBLEMS TO NO AVAIL. MY (RETIRED ENGINEER) RECOMMENDATION IS TO RE-DESIGN THE SWITCH & WIRING WITH WIRING EQUAL IN SIZE TO THE BRAKE SYSTEM WIRING & INSTALL AN ALARM & TIMER WHEN THE BREAK-AWAY SWITCH IS PULLED.

METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.