KEYSTONE Complaints

TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.

I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.

REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.

TL* THE CONTACT OWNS A 2015 KEYSTONE SPRINTER. WHILE DRIVING, THE REAR WHEELS WERE OUT OF ALIGNMENT AND CAUSED WEAR AND TEAR ON THE TIRES. NORTHSIDE FAMILY RV (1700 N BROADWAY, LEXINGTON, KY 40505, (859) 299-8386) DIAGNOSED THAT A REALIGNMENT WAS NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HAS FOUR (4) WITH A DUAL AXLE SETUP. THESE ARE FACTORY ISSUED TIRES. THE GVWR OF THE TRAILER IS 10,500LBS WHICH CALCULATES AS 340LBS IN EXCESS OF THE TIRE CAPACITY. I AM IN THE PROCESS OF REPLACING ALL THE TIRES ON THE TRAILER AS I CANNOT AFFORD A BLOW-OUT AND I THINK I'M ON THE PATH TO ONE WITH THESE TIRES. THERE WAS NO BLOW-OUT, SIMPLY AN IMMINENT TIRE FAILURE WHICH I BELIEVE IS A DIRECT RESULT OF INCORRECT/UNDERWEIGHT TIRE SELECTION BY KEYSTONE. *DT *TR *DT *TR

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE SPARE TIRE WAS BOLTED TO THE REAR BUMPER AND WAS TOO HEAVY, WHICH CAUSED THE BUMPER TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ANTHEM RV AND BOATS (44019 N BLACK CANYON HWY, NEW RIVER, AZ 85087, (623) 465-7331) WHO STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE DEALER TOOK SEVERAL PICTURES AND EMAILED THEM TO THE KEYSTONE MANUFACTURER WHO OFFERED LIMITED ASSISTANCE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR MOST OF THE REPAIRS. THE CONTACT SEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 12V355000 (STRUCTURE, TIRES, EQUIPMENT) FOR HIS VEHICLE. *TT CARFAX CANNOT PROCESS THIS REQUEST. *JB

MY CAMPER TRAILER WAS PARKED AT A CAMPGROUND OVER A WEEKEND. WE USED THE HOT WATER HEATER FOR WASHING DISHES AND OUR HANDS, NO SHOWERS. THE PROPANE HOT WATER HEATER EXHAUST MELTED THE PLASTIC LANYARD FOR THE CAP ON THE FRESH WATER FILL PORT DIRECTLY ABOVE IT. IF I HAD NOT THOUGHT OF IT, THE WATER HOSE THAT SUPPLIES THE WATER TO THE CAMPER WOULD HAVE BEEN DIRECTLY OVER THE EXHAUST AND POSSIBLY MELTED CAUSING A COMPLETE FAILURE OF A PRESSURIZED WATER HOSE. THE FRESH WATER PORTS ARE DIRECTLY ABOVE THE HOT WATER HEATER AND THE EXHAUST WILL QUITE EASILY MELT ANY OF THE PLASTIC.

TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WITH REPLACEMENT JACKS BUT THE REMEDY FAILED. THE CONTACT THEN DISCONNECTED THE HYDRAULICS TO THE LEVELING JACKS AND WAS ABLE TO CONTINUE TO DRIVE AFTER TWO WEEKS OF ATTEMPTING TO REMEDY THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER CAMPING WORLD OF SPARTANBURG (114 BEST DR, SPARTANBURG, SC 29303, (866) 955-8753) FOR JANUARY 2019. THE MANUFACTURER HAS REIMBURSED THE CONTACT FOR EXPENSES BUT COULD NOT OFFER ANY FURTHER ASSISTANCE UNTIL THE FAILURE HAS BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 100 MILES.

ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH THE MAT THE DOOR, CAME LOOSE AND CAME DOWN ON THE TOP OF MY HEAD. OTHER THAN THE PAIN OF THE BLOW I HAD NO OTHER OVERT SYMPTOMS, THERE WERE NOT EXTERNAL WOUNDS. WHAT I DIDN'T KNOW A THE TIME WAS THAT THE BLOW HAD STARTED A SLOW BRAIN BLEED. I DID FEEL HEADACHES, BUT THEY WERE ASSOCIATED WITH POSSIBLE BUSING TO THE SCALP, ULTIMATELY WHEN I TOOK SOME MOTRIN FOR ANOTHER PAIN, THAT THIN THE BLOOD ENOUGH TO CAUSE THE BLEEDING TO INCREASE AND I WAS LATER DIAGNOSED WITH A SUBDURAL HEMATOMA, THAT REQUIRED EMERGENCY SURGERY. *DT *TR .*BF *JB THE CONSUMER STATED THAT THERE ISN'T A SECOND LOCKING SYSTEM ON THE DOOR AND CURRENTLY THERE ARE TWO MAGNETS ATTACHED PER DOOR. *AS

SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO FALL OFF, AND 4 LOOSE BEFORE MY NEXT TRIP. UNFORTUNATELY HE LOST ONE OF THE BOLTS AND HIS AXEL COCKED SIDEWAYS AND WORE OUT HIS REAR SET OF TIRES. I HAVE IN MY POSSESSION THE NUT THAT WAS STRIPPED. THESE NUTS AND BOLTS ARE A CRITICAL PART OF THE SAFETY AND SUSPENTION OF THE TRAILER AND NEED TO BE PROPERLY TORQUED AND CHECKED BEFORE THEY SHOULD BE ALLOWED ON THE ROAD.