KEYSTONE Complaints

TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. THE CONTACT STATED THAT THERE WAS A LOOSE GROUND FALL WIRE, WHICH CAUSED THE VEHICLE TO CATCH ON FIRE. THE CONTACT DID NOT DISCLOSE WHO EXTINGUISHED THE FIRE, OR IF A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

PURCHASED 2013 MONTANA 5TH WHEEL TRAVEL TRAILER EQUIPPED WITH GOODYEAR MARATHON 235 80/R16 TIRES. AFTER FIRST TIME OUT WE TRAVELED APPROXIMATELY 100 MILES ROUND TRIP. AFTER RETURNING HOME I INSPECTED THE RV AND NOTICED BUBBLES ON THE FIRST TIRE DRIVERS SIDE. I REPLACED BOTH TIRES ON THAT AXLE WITH TWO TOW MAX. IN JANUARY 2015 WE WERE PARKED IN ST. GEORGE, UT. I DID A WALK AROUND AND NOTICED TIRE CORDS HANGING OUT OF THE SECOND TIRE BACK ON DRIVERS SIDE. I REPLACED THAT TIRE BEFORE TRAVELING. ON THE WAY TO KINGMAN AZ, JANUARY 12, 2015, ON HWY 93 WE HAD A BLOW OUT ON THE REMAINING GY MARATHON TIRE. THE BLOW OUT RESULTED IN DAMAGE TO THE TRAILER. I BROUGHT THIS PROBLEM TO THE ATTENTION OF GY WHEN THE FIRST PROBLEM AROSE. GY SAID THEY HAVE A 6 YEAR WARRANTY. NO TIRE SHOP I HAVE BEEN TO WILL CONSULT WITH GY ON THIS PROBLEM. I WOULD NEVER PUT THESE TIRES ON ANY VEHICLE AGAIN. THESE TIRES HAD UNDER 4,000 MILES ON THEM. *TR

DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES. *TR

2010 KEYSTONE RAPTOR FIFTH WHEEL TRAILER. POTENTIALLY DEADLY INTEGRATED TRAILER BRAKE CONTROLLER. *TA THE CONSUMER STATED WHILE DRIVING, HE ENCOUNTERED SLOWING TRAFFIC. HE TAPPED THE BRAKES TO RELEASE THE CRUISE CONTROL THAT WAS SET AT 55 MPH, WHEN SUDDENLY THE VEHICLE IN FRONT OF HIM HIT THE BRAKES HARD WHICH CAUSED HIM TO HIT THE BRAKE HARD AS WELL. WITH BOTH FEET ON THE BRAKE PEDAL TRYING TO STOP THE TRUCK AND TRAILER IT WAS EVIDENT THAT HE WAS NOT GOING TO STOP IN TIME. BUT AT THE LAST SECOND, THE CONSUMER GLANCED TO THE LEFT TO LOOK OUT THE MIRROR, HE WAS ABLE TO TURN TO THE LEFT TO AVOID SLAMMING INTO THE VEHICLE IN FRONT OF HIM. SHORTLY AFTER HITTING THE BRAKE, HE REALIZED THERE WAS NO TRAILER BRAKES AND THE TRAILER WAS PUSHING THE TRUCK FORWARD. ONCE THE CONSUMER CAME TO A SOP, HE NOTICED THE SERVICE STABILITRAK AND CHECK TRAILER BRAKE LIGHTS WERE FLASHING. THE CONSUMER SLID THE BRAKE CONTROLLER SWITCH TO SEE IF THE TRAILER BRAKES WERE FUNCTIONING. THEY WERE NOT WORKING AT ALL. THE TRAILERS ELECTRIC CORD WAS PLUGGED IN. HE THEN WENT TO CHECK THE FOUR BULBS AND DISCOVERED THEY WERE COLD, AS IF THEY HAD NOT BEEN APPLIED DURING THE PANIC STOP FROM EARLIER. WHEN HE STARTED THE VEHICLE, THE TWO MESSAGES WERE GONE AND THE TRAILER BRAKES WERE FUNCTIONING AGAIN AS VERIFIED BY THE MANUAL SLIDE SWITCH. *JB

THE 5TH WHEEL PIN ASSEMBLY HAS MOVEMENT AND HAS CAUSED DAMAGE TO THE INTERIOR CABINET INSIDE ABOVE IT. THERE HAS BEEN OTHER COMPLAINTS IN THE KEYSTONE FORUM ABOUT THE SAME PROBLEM. I HAVE BEEN INFORMED TO NOT TOW IT BY ONE DEALER. I HAVE TOWED IT LESS THAN 3000 MILES SINCE NEW. *JS

WE PURCHASED A 2013 KEYSTONE AVALANCHE WHICH WAS EQUIPPED WITH TOW MASTER TIRES SIZE ST235/80R/16 WE WERE GOING ON OUR THIRD TRIP BUT FORTUNATELY BEFORE LEAVING A SIDEWALL BULGE WAS NOTICED THE TIRE ONLY HAD ABOUT 1,200 MILES ON IT. WE HAD TO PURCHASE A NEW TIRE BUT TOW MASTER ALTHOUGH ADMITTING THE TIRE WAS DEFECTIVE WOULD ONLY REIMBURSE US A SMALL PORTION OF WHAT WE HAD TO PAY FOR A REPLACEMENT TIRE THIS HAPPENED IN APPROXIMATELY AUGUST 2013. IN 2014 WE LEFT FOR A TRIP FROM ALBUQUERQUE NM TO AZ I CHECKED THE TIRES BEFORE LEAVING FOUR HOURS INTO THE TRIP I WAS DOING 65 MPH, ANOTHER TIRE A TOW MASTER COMPLETELY SHREDDED DAMAGING OUR 5TH WHEEL. I AM WAITING FOR TOW MASTER TO EXAMINE THE TIRE OR AT LEAST WHAT IS LEFT OF IT. I HAD TO PURCHASE ANOTHER TIRE TO CONTINUE THE TRIP FOR PEACE OF MIND AND SAFETY. I AM GOING TO REPLACE THE OTHER TOWMASTER TIRES AND INTEND TO ASK TOW MASTER TO PAY FOR THE NEW TIRES AS I FEEL THEY ARE UNSAFE AND COULD CAUSE SERIOUS PROPERTY AND PERSONAL DAMAGE EVEN DEATH. THE DOT # OF THE TIES IS 83B5 (CBP) WE NOW FEEL WE HAVE TP PURCHASE A SECOND SPARE TO REPLACE THE TOW MASTER SPARE BECAUSE OF THE PRIOR INCIDENTS. *TR

IOTA ITS-50R TRANSFER SWITCH FAILURE :CENTER LUGS OVER HEATED AND BEGAN TO MELT, MELTED WIRING AT TERMINAL AND MELTED UNIT COVER. HAD I NOT BEEN HOME, OR ASLEEP, IT WOULD HAVE BURNED THE WHOLE CAMPER DOWN, POSSIBLY RESULTING IN INJURY OR DEATH! *TR

MALFUNCTION OF AN AUTO-LEVELING HYDRAULIC JACK. WHILE IN TRANSIT THE LEFT FRONT JACK EXTENDED NEARLY COMING IN CONTACT WITH THE ROADWAY. IF THE JACK WOULD HAVE COME INTO CONTACT WITH THE ROADWAY THE CONSEQUENCES COULD HAVE BEEN CATASTROPHIC. I HAVE HAD PROBLEMS WITH THE JACKS SINCE I FIRST PURCHASED THE TRAILER. I HAVE HAD THE TRAILER JACKS LOOKED AT OR REPAIRED BY THE DEALER ON AT LEAST THREE OCCASIONS SINCE PURCHASING THIS VEHICLE IN SEPT OF 2013. PLEASE INVESTIGATE THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 KEYSTONE ALPINE RECREATIONAL TRAILER EQUIPPED WITH POWER KING TOW MAX TIRES, SIZE: ST235/80R16E (NA). WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE TIRE TREAD SEPARATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THREE TIRES EXPERIENCED TREAD SEPARATION. THE LOCATION OF THE DEFECTIVE TIRES WERE UNKNOWN. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 800.

THERE WAS A SAFETY RECALL ON THE DEADBOLT LOCK CYLINDER. I WENT ON LINE AND FILLED OUT THE FORM TO GET THE REPLACEMENT. IT WAS SUPPOSE TO BE DELIVERED IN 10-12 BUSINESS DAYS. WHEN IT DID NOT ARRIVE, I CALLED FASTEC INDUSTRIAL. THEY SAID THEY WERE EXPERIENCING EXTREMELY HIGH VOLUMES OF REQUESTS DUE TO THE RECALL, SO IT WAS TAKING LONGER THAN NORMAL. I WAITING A FEW MONTHS AND CALLED BACK. THEY SAID THEY WERE JUST GETTING TO THE FEBRUARY REQUESTS (WHICH WOULD BE MINE). SO I AM STILL CONTINUING TO WAIT. NOW IT HAS BEEN A LITTLE OVER 7 MONTHS! I AM TIRED OF WAITING. I THINK THAT IS A RIDICULOUS AMOUNT OF TIME. *TR