KEYSTONE Complaints

THERE ARE 2 FOLD OUT COACHES ON THE TRAILER WITH AIR MATTRESS' FOR THE PAD. WE HAVE NOT BEEN ABLE TO HAVE EITHER AIR MATTRESS STAY INFLATED OVER NIGHT SINCE WE BOUGHT IT. ONE OF THEM LEAKS THROUGH THE OUTLET TO DEFLATE IT AND WE HAVE TO PUT A CELLOPHANE BAGGIE UNDER THE CAP TO KEEP IT UP PART OF THE NIGHT. THE OTHER AIR MATTRESS HAS ONE CORNER THAT THE WAS FOLDED OVER WHEN IT WAS MADE (THE MATERIAL IS DOUBLED OVER) AND THERE IS A LEAK THERE. WE HAVE TRIED EVERY PATCH MADE AND CANNOT GET THE LEAK STOPPED BECAUSE IT IS ON THE EDGE. THE OTHER 3 CORNERS ON THAT AIR MATTRESS LOOK NORMAL AND ARE JUST FINE, THAT IS HOW I KNOW THAT THE ONE CORNER IS A MANUFACTURER DEFECT. I HAVE CALLED KEYSTONE TWICE, ONCE MORE TODAY, AND THEY SAID THERE IS NO RECALL ON IT SO THEY CANNOT HELP. THESE ARE MANUFACTURERS DEFECTS AND I HOPE YOU CAN HELP. THANK-YOU *TR

OUR NEW MONTANA FIFTH WHEEL CAME EQUIPPED WITH GOODYEAR MARATHON ST 235/80 R16 LOAD RANGE E TIRES. WITHIN 7 MONTHS OF PURCHASE AND WITH 4500 MILES ON THE TIRES, WE HAD A COMPLETE TIRE FAILURE WITH THE ENTIRE TREAD BEING BLOWN OFF WHILE DOING 60 MPH ON A CLEAR INTERSTATE WITH NO ROAD HAZARD. WE HAD CHECKED THE TIRE PRESSURE THAT MORNING AND HAD THE RECOMMENDED 80 PSI AS ADVISED ON THE TIRE. ONE DAY LATER, ANOTHER OF THE SAME GOODYEAR TIRES WOULD NOT HOLD AIR AND WE WERE ADVISED BY A GOODYEAR DEALER THAT THIS WAS ALSO "BELT FAILURE." WHILE HAVING THESE 2 TIRES REPLACED, THEY DISCOVERED ANOTHER MARATHON TIRE HAD FLAT AND BOWED OUT AREAS TO THE TREAD. THEY ONLY HAD 2 TIRES FOR REPLACEMENT. THESE WERE NOT GOODYEAR TIRES. WE HAD TO TRAVEL AND PURCHASED 2 MORE REPLACEMENTS NON GOODYEAR TIRES. WE DID NOT HAVE AN ACCIDENT BUT THERE WAS DAMAGE TO OUR CAMPER. *TR

PURCHASED KEYSTONE PASSPORT TRAVEL TRAILER WITH MISSION TIRES ST205 75R 14. DOT 7DJTY0T1108. EARLY ON 2 TIRES LOST AIR, NO PUNCTURES OR CAUSE. LATER A THIRD FLAT WAS DUE TO PUNCTURE. JULY OF 2014 NOTICED EXPOSED BELTS AND UNUSUAL WEAR ON ANOTHER TIRE. A LOCAL TIRE DEALER INFORMED ME THE TIRE WAS COMING APART AND WE'RE FORTUNATE THAT IT DIDN'T BLOW OUT CAUSING DAMAGE. DECIDED I SHOULD GET NEW TIRES OF ANOTHER BRAND. DEALER INSPECTION OF THE MISSION TIRES REVEALED TWO OTHER TIRES WITH BELT SEPARATION AND ONE WITH TREAD SEPARATION. HE SAID TIRES LOOKED BAD, DANGEROUS AND DEFECTIVE. HE SAID WITH AS FEW MILES ON THEM, +/- 10,000, THEY SHOULDN'T BE IN THAT CONDITION. CONTACTED TIRECO, THE MFR. OF MISSION TIRES. ACCORDING TO LISA, TIRES MFRD. NOV. OF 08 AND OUT OF WARRANTY. WARRANTY STARTS DATE OF MFR. TIRES CLOSE TO 2 YRS. OLD WHEN I PURCHASED THE TRAILER NEW. [XXX] SAID NOTHING THEY COULD DO SINCE TIRES OUT OF WARRANTY. PURCHASED NEW TIRES EVEN THOUGH THE REMAINING GOOD TIRE HAD 7/32 OF TREAD LEFT. THESE MISSION TIRES ARE POOR QUALITY, DEFECTIVE AND DANGEROUS. WE FEEL TIRECO OWES US SOME KIND OF COMPENSATION FOR THESE DEFECTIVE TIRES SINCE THEY HAD JUST APPROX. 10,000 MILES ON THEM AND WERE ON THE TRAILER ALMOST TWO YRS. BEFORE WE PURCHASED THE TRAILER. WE TOOK PICTURES OF THE WORSE TIRE AND WILL SAVE THE TIRES FOR ANY FUTURE REVIEW. WE FEEL FORTUNATE THAT NONE OF THE TIRES BLEW OUT AND WE CAUGHT THE PROBLEM IN TIME. THESE MISSION TIRES NEED TO BE RECALLED AND REPLACED BEFORE SOMEONE IS INJURED AND/OR KILLED DUE TO THESE DEFECTIVE, POOR QUALITY TIRES. THEY ARE MADE IN CHINA! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 KEYSTONE MONTANA 3725RL (NA) RECREATIONAL TRAILER. WHILE THE TRAILER WAS STATIONARY, THE SCREWS THAT CONNECTED THE METAL BEAM TO THE BOTTOM OF THE TRAILER BECAME UNSCREWED. AS A RESULT, THE METAL BEAM DETACHED. THE TRAILER WAS TAKEN TO THE DEALER TWICE AND THE SCREWS WERE REPLACED. THE REMEDY WAS SUCCESSFUL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150. ..UPDATED 08-26-14 *BF UPDATED 09/2/2014 *JS

WE HAD TOWMAX STR ST 235-80R16,POWER KING RADIAL DOT 83B5 GPB TIRES ON OUR KEYSTONE RAPTOR CAMPER. WHILE DRIVING ON I-95 N IN GEORGIA, WE HAD A BLOWOUT. ONE TIRE WAS COMPLETELY SHREDDED, AND IT DAMAGED THE CAMPER IN THE AMOUNT OF $1470.21 WE CHANGED THE TIRE AND PROCEEDED HOME. ON INSPECTING THE REST OF THE TIRES, WE FOUND A SECOND TIRE WITH A BULGE, AND A THIRD WITH WIRES THROUGH THE TREAD. *TR

I EXPERIENCED A TIRE BLOW OUT ON MY 2010 KEYSTONE SPRINGDALE RV. THE TIRES HAVE LESS THEN 1000 MILES ON THEM. THE TIRE IS A CARLISLE ST225/75R15 RADIAL TRAIL. I NOTICED A "BUBBLE" IN THE SIDE WALL JUST PRIOR TO THE BLOW OUT. THE TIRE SEPARATED AND BURST. THANKFULLY I WAS TRAVELING AT A LOAD RARE OF SPEED AND NO ACCIDENT OCCURRED. I WAS ABLE TO CHANGE TO MY SPARE. UPON INSPECTION OF THE REMAINING THREE TIRES, I NOTICED ONE MORE WITH A "BUBBLE" AND THE OTHER TWO WITH CRACKS IN THE SIDEWALLS. I WILL BE HAVING THEM REPLACED UPON MY RETURN HOME. *TR

TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.

I WAS TRAVELING EAST ON I-20 IN ALABAMA TOWING MY 2013 FOREST RIVER XLR 300X12. THE CURB SIDE REAR TIRE (2 AXLES) DISINTEGRATED WITHOUT WARNING, CAUSING DAMAGE TO THE SIDE OF MY TRAILER AND TO THE RIM. I INSTALLED THE SPARE AND LIMPED HOME. I DECIDED TO REPLACE ALL OF THE TIRES. WHEN THE STREET SIDE FRONT TIRE WAS INSPECTED AFTER REMOVAL, IT SHOWED OBVIOUS SIGNS OF TREAD/BELT SEPARATION (DEFORMATION). THE TIRES WERE THE ORIGINAL TIRES SUPPLIED BY THE RV MANUFACTURER, POWERKING TOWMAX 235/80-16 LOAD RANGE E, DOT CODE 83B5 GPB, DATE CODE 2412. THE TIRES WERE INSPECTED FOR PRESSURE (80LBS) AND VISUAL DEFECTS ~150 MILES BEFORE THE FLAT. MY SPEED WAS 62 MPH, TEMPS WERE NEAR 90. *TR

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAILER THAT THE FIRST BLOWOUT BEGAN. THE TREAD/BELT PORTION SEPARATED FROM THE REST OF THE TIRE AND TORE MORE OF THE WEATHER BARRIER, TORE OUT MORE INSULATION, FURTHER BENT SUPPORTS FOR THE DECKING AND SKIRTING, PINCHED PROPANE LINES NEARLY CLOSED, BEAT THE PLYWOOD DECKING ABOVE THE WHEELS, TWISTED THE METAL SKIRTING ABOVE AND BEHIND THE WHEELS, TORE OFF THE FENDER, AND DAMAGED THE SLIDE-OUT'S FIBERGLASS TRIM. THE TIRE HAD BEEN THE SPARE, HAD NEVER BEEN USED PRIOR TO THE BLOWOUT LESS THAN AN HOUR EARLIER, HAD BEEN COVERED WHILE NOT IN USE, AND LOOKED NEW PRIOR TO USE. THE SPARE'S TIRE PRESSURE HAD BEEN CHECK PRIOR TO THE TRIP, THE LUG NUT TORQUE HAD BEEN SET WHEN MOUNTED AFTER THE PRIOR BLOWOUT, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE SPARE'S TREAD AND THE PRIOR BLOWOUT'S TREAD SHOWED NO SIGNS OF UNEVEN WEAR AND NEITHER TIRE SHOWED ANY VISIBLE SIGN OF A PROBLEM. NEITHER TIRE HAD VISIBLE SIGNS OF DRY ROT. THE FIRST BLOWOUT FORCED US TO CHANGE THE TIRE ON A BUSY TWO-LANE HIGHWAY BECAUSE THERE WAS NO PLACE TO PULL OFF. THIS BLOWOUT, LESS THAN AN HOUR LATER, FORCED US TO PULL OFF ON A NARROW SHOULDER WITH HIGH-SPEED TRAFFIC FAILING TO CHANGE TO THE LEFT LANE AND INSTEAD FORCIBLY ROCKING THE TRAILER AND TRUCK WHILE ZOOMING BY. *TR

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TORE THROUGH THE WEATHER BARRIER, TORE OUT THE INSULATION, BENT SUPPORTS FOR THE DECKING AND SKIRTING, BENT PROPANE LINES, AND BEAT THE PLYWOOD DECKING ABOVE THE WHEELS. THE TREAD/BELT REMAINED BARELY ATTACHED TO THE REST OF THE TIRE. THE TIRE WAS STILL HOLDING SOME AIR AND WAS HISSING FROM A LEAK THAT WAS NOT READILY VISIBLE. THE TIRE HAD ABOUT 4273 MILES ON IT. THE TIRE PRESSURE AND LUG NUT TORQUE HAD BEEN MAINTAINED BEFORE EVERY TRIP, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE WHEEL WAS SWAPPED OUT FOR THE SPARE, WHICH HAD ALSO HAD THE AIR PRESSURE CHECKED PRIOR TO THE TRIP, AND THE LUG NUT TORQUE WAS SET IN THE PROCESS OF MOUNTING THE SPARE. *TR