KEYSTONE Complaints

TL* THE CONTACT OWNS A KEYSTONE RV TRAILER EQUIPPED WITH FOUR GOOD YEAR MARATHON TIRES, SIZE: T235/80 R16. THE CONTACT STATED THAT WHILE HAULING THE TRAILER THE FRONT PASSENGER TIRE BLEW. THE CONTACT CALLED ROADSIDE ASSISTANCE, WHO REPLACED THE TIRE WITH A SPARE TIRE. THE TIRE WAS NOT INSPECTED OR DIAGNOSED. THE TIRE WAS REPLACED. THE CONTACT HAD EXPERIENCED THE SAME ISSUE WITH TWO OTHER TIRES, BOTH OF WHICH WERE REMOVED FROM THE VEHICLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE MILEAGE WAS 11,174. UPDATED 10/24/13 *CN THE CONSUMER EXPERIENCED TWO ADDITIONAL FAILURES, THAT CAUSED DAMAGE TO HIS RV.

THIS IS A 2 BATH UNIT--F BATH HAS A FLUSH SYSTEM FOR THE TOILET--THE MID BATH DOES NOT HAVE A FLUSH SYSTEM--SO THE WASTE IS NOT ABLE TO BE FLUSHED OUT--CALLED KEYSTONE AND WAS TOLD THEY TRIED TO PUT A FLUSH SYSTEM IN BUT IT DID NOT WORK-- SO WHY DON'T I GO OUT AND BUY A HOSE AND PUT IT DOWN THE TOILET---I PAID $94,000.00 FOR THIS--IT IS UNSANITARY AND I FEEL THAT KEYSTONE NOT ME SHOULD FIX THIS PROBLEM. THERE ARE OTHER 3900FB'S OUT THERE THAT ALSO NEED THIS FIXED. *TR

I HAVE A 2012 KEYSTONE COUGAR 324RLB AND I BOUGHT IT BRAND NEW IN AUG. 2011. IT HAS ST235/8016 POWER-KING TOW-MAX STR TIRES (DOT 83B5 GPB 1211) THAT CAME NEW WITH THE TRAILER. THESE TIRES HAVE VERY LOW MILES ON THEM, LESS THAN 5000 MILES. ON LABOR DAY 2013 I HAD A BLOWOUT ON THE CURB SIDE REAR WHEEL WHILE COMING BACK FROM A CAMPING TRIP. THE BLOWOUT CAUSED MAJOR DAMAGE TO MY TRAILER AND WHEN THE TREAD CAME OFF THE TIRE WRAPPED AROUND THE AXLE AND CUT THE ELECTRIC BRAKE LINE. I ALWAYS INSPECT MY TIRES BEFORE EVERY TRIP AND MAKE SURE THEY ARE PROPERLY INFLATED TO 80LBS. PER THE MANUFACTURERS RECOMMENDATION. THE TRAILER IS IN THE SHOP RIGHT NOW GETTING FIXED BUT NOW I AM WORRIED ABOUT THE OTHER THREE TIRES AND THE SPARE THAT ARE STILL ON IT. AFTER DOING SOME RESEARCH ON THESE PARTICULAR TIRES IT SOUNDS LIKE THERE MIGHT BE A PROBLEM WITH THEM AND THAT IS WHY I AM POSTING THIS. I THINK THAT WHEN I GET MY TRAILER BACK I AM GOING TO REPLACE ALL TIRES WITH A BETTER BRAND. *TR

RETURNING HOME FROM A 3 NIGHT TRIP TO CHAMA, NM WHEN PASSENGER REAR TIRE OF OUR 2012 5TH WHEEL TRAILER BLEW OUT. WE WERE TRAVELING AT 65 MPH ON I-40 OUTSIDE THE EASTERN CITY LIMIT OF ALBUQUERQUE, NM. THERE WAS AN EXIT ABOUT 100 YARDS AWAY SO WE COULD PULL OFF WITH ROOM TO REPLACE THE TIRE. PLASTIC WHEEL WELL TRIM AND BOTTOM METAL PANEL WERE DAMAGED FROM THE SHREDDED TIRE. WE BOUGHT A NEW TIRE IN ALBUQUERQUE 8/3/13 SO WE COULD GET BACK ON THE ROAD 8/4/13 FOR A 2 DAY TRIP TO CLOVIS, NM TO MEET OUR SON RETURNING FROM AFGHANISTAN. AS WE WERE DRIVING ON HWY 60/84 AT 65 MPH NEAR MELROSE, NM THE DRIVER FRONT TIRE OF OUR TRAILER BLEW OUT. SINCE THIS WAS A SUNDAY AFTERNOON WITH LITTLE TRAFFIC ON THE 2 LANE HWY, I WAS ABLE TO PULL OFF AND RETRIEVE THE BLOWN OFF PIECES OF MY TRAILER AND TIRE TREAD FROM THE HWY. THIS WAS THE 2ND BLOW OUT OF THE ORIGINAL GOODYEAR MARATHON ST TIRES IN A 3 DAY SPAN! ON MONDAY 8/5/13, I CALLED THE TRAILER MFGR AND ASKED IF I SHOULD BE REPLACING THE BLOWN OUT TIRES WITH SOME OTHER BRAND, BUT THEIR RECOMMENDATION WAS TO STAY WITH THE MARATHON STS, CONTACT GOODYEAR FOR A PROPERTY DAMAGE CLAIM AND SUBMIT A COMPLAINT TO NHTSA. I HAVE THE TRAILER IN THE SHOP WAITING FOR REPLACEMENT PARTS AND GOODYEAR IS REVIEWING MY CLAIM AND INSPECTING THE 2ND BLOWN TIRE. I QUESTIONED THEM IF THE OTHER ORIGINAL MARATHON ST TIRES WOULD ALSO BE FAILING PREMATURELY AND THEY SUGGESTED I HAVE A TIRE RETAILER INSPECT THEM. I INSPECT THEM FOR WEAR AND CHECK TIRE PRESSURES BEFORE MAKING TRIPS AND I DO NOT SEE ANY DEFECTS. I WONDER HOW A TIRE RETAILER CAN PREDICT WHEN A BLOW OUT WILL OCCUR! WHEN I BOUGHT THE 2ND REPLACEMENT TIRE IN CLOVIS, THE TIRE DEALER ASKED WHAT PRESSURE I WANTED IN THE TIRE. I SAID 80 PSI AS THE TIRE INDICATED. HE SAID THE PRESSURE SHOULD NOT BE BASED ON INFORMATION ON TIRE BUT ON THE LOAD ON THE TRAILER. HE DIDN'T SHOW ME A CHART TO SHOW THE PRESSURE FOR DIFFERENT LOADS. I HAD HIM INFLATE TO 80 PSI. THIS IS A SERIOUS PROBLEM...UPDATED 09-18-13 *BF 9/19/13 UPDATED 09/25/2013 *JS UPDATED 12/23/201

TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTURE TRAILER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONING SYSTEM FAILED AND A BURNING SMELL EMERGED FROM THE AIR CONDITIONING UNIT. IN ADDITION, THE TRANSFER CASE WIRES WERE FOUND TO BE BURNED. THE VEHICLE WAS TAKEN TO THE MANUFACTURER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V594000 (ELECTRICAL SYSTEM), BUT THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2007 KEYSTONE COUGAR. THE CONTACT STATED WHILE DRIVING 60 MPH HE DROVE OVER A BUMPY ROAD AND NOTICED THAT THE TRAILER HAD BEEN AFFECT. HE STOPPED THE VEHICLE AND UPON FURTHER INVESTIGATION HE NOTICED THAT THE FRAME HAD EXTREME CORROSION AND BEGAN TO BREAK AWAY. THE VEHICLE WAS UNABLE TO BE USED AND WAS SHIPPED BACK TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 18,500.

TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR WITH TOWMASTER TIRES, SIZE: 235/80R/16E. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE REAR DRIVER, PASSENGER AND FRONT PASSENGER TIRE BLEW WITHOUT WARNING. THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS WITHIN A ONE MONTH PERIOD. THE TIRES WERE REPLACED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. THE DOT NUMBER WAS NOT AVAILABLE.

THE FIRST TIRE FAILED ON 9/10/10 ON A NEW ALPINE 5TH WHEEL RV EQUIPPED WITH POWERKING TOWMAX ST235/80/R16. THE SECOND TIRE FAILED ON 5/27/13. THE THIRD TIRE FAILED ON 6/2/13. THE RV WAS NOT OVERLOADED. THESE WERE ORIGINAL EQUIPMENT TIRES, INFLATED TO MANUFACTURERS RECOMMENDATION OF 80 PSI. THERE WAS NO ROAD HAZARD DAMAGE TO THE TIRES. THE RV WAS NOT OVERLOADED AND HAD BEEN STORED INSIDE WHEN NOT IN USE. SPEED WAS BETWEEN 60 AND 65 MPH. *TR

THE REAR RIGHT SIDE OF THE FRESH WATER TANK FELL DOWN WHILE TRAVELING, AND BEGAN DRAGGING ON THE ROAD. THE METAL U-CHANNEL SUPPORTS UNDER THE TANK BENT DOWN, AND BEGUN BREAKING THE TAP SCREWS ON EACH END, OR PULLING THEM THROUGH THE FRAME. OF THE 5 SUPPORTS UNDER THE TANK, TWO PULLED LOOSE FROM BOTH ENDS, TWO PULLED LOOSE ON ONE END, AND ONLY ONE, THE LEFT STRAP NEXT TO THE PLUMBING CONNECTIONS, WAS STILL ATTACHED ON BOTH ENDS. THE LOOSE SUPPORTS WERE PINNED BETWEEN THE TANK AND THE BOTTOM COVER, AND ONE OF THE SUPPORTS WAS GROUND DOWN BY THE PAVEMENT, WHICH SAVED DAMAGE TO THE TANK, WHICH WAS NEARLY FULL, 80 GALLON CAPACITY. THE FRONT CROSS ANGLE BAR, USED TO HOLD THE TANK IN PLACE AGAINST THE REAR FLOOR BEAM, WAS HELD IN PLACE WITH ONE SCREW ON EACH SIDE, INSTEAD OF TWO PER SIDE, WHICH ALLOWED THE BAR TO TIP DOWN, DROPPING THE TANK AS THE U-STRAP UNDER THE TANK BOWED DOWN. I WAS ABLE TO JACK UP THE TANK, AND PLACE A LARGE VEHICLE TIE DOWN STRAP UNDER THE TANK, RAISING IT TO TRAVEL HOME. I HAVE ALREADY REPAIRED THE DAMAGE, WHICH I TOOK PICTURES OF, AS I NEEDED THE CAMPER, NOT HAVE IT SIT ON THE DEALERS LOT ONCE AGAIN. I USED 1.5 INCH BOX TUBES, .125 THICK, WITH GRADE 5 BOLTS ON EACH END, TO SUPPORT THE TANK. UPDATED 9/24/13 *CN *TR

HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063. THIS RECALL IS EXACTLY WHAT HAS HAPPENED TO MY UNIT, EXCEPT THAT I HAVE 15" TIRES INSTEAD OF 16" TIRES. I THEN CALLED KEYSTONE AND WAS TOLD MY RV IS NOT INCLUDED IN THE RECALL. I TOLD THE WOMAN THAT MY RV HAS THE EXACT PROBLEM AS THE RECALL, BUT SHE INSISTED THERE WAS NOTHING WRONG. HOW CAN THIS BE ALLOWED? SOMEONE COULD BE KILLED BECAUSE OF KEYSTONE'S NEGLIGENCE FOR NOT INCLUDING RV'S WITH 15" TIRES! IS THERE ANYTHING THAT CAN BE DONE BY YOUR OFFICE TO CORRECT THIS? THANKS IN ADVANCE FOR YOUR TIME! *TR