KEYSTONE Complaints

TL* THE CONTACT OWNS A 2012 KEYSTONE HIDEOUT TRAVEL TRAILER(NA). THE CONTACT WAS DRIVING 35 MPH WHEN THE REAR PASSENGER SIDE TIRE EXPLODED. THE UNDER BELLY AND THE ENTIRE SIDE OF THE RV BECAME SHREDDED. THERE WERE NO OBJECTS IN THE ROAD THAT CAUSED THE TIRE FAILURE. THE VEHICLE WAS DRIVABLE AFTER THE TIRE WAS CHANGED AND WAS TAKEN TO THE DEALER FOR REPAIRS OF THE DAMAGED SIDING. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 500.

2009 KEYSTONE MONTANA 5TH WHEEL. CONSUMER STATES HE EXPERIENCED FIVE TIRE FAILURES *TGW THE CONSUMER STATED THE PRESSURE WAS GOOD AND THE WEIGHT OF THE CAMPER WAS UNDER GROSS WEIGHT.

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RV EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST 235 80 16. THE CONTACT WAS TRAVELING 62 MPH WHEN THE DRIVER'S SIDE REAR TIRE STARTED TO LOOSE TREAD. ON ANOTHER OCCASION THE REAR PASSENGER SIDE TIRE LOST TREAD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MANUFACTURER WAS CONTACTED. THE TIRES WERE REPLACED. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE UNKNOWN.

EXPERIENCED RAPID LOSS OF AIR PRESSURE ON A BF GOODRICH COMMERCIAL T/A LT225/75R16 ALL SEASON LRE TIRE WHILE TRAVELING ON A 4-LANE HIGHWAY. TIRE WAS ONE OF A SET OF 4 INSTALLED ON A 5TH WHEEL. BOTH MYSELF, AS WELL AS THE ROAD SERVICE THAT CAME TO MY AID, THOUGHT THE PROBLEM WAS CAUSED BY APPARENT TREAD SEPARATION. THE TIRE WAS LESS THAN 3 YEARS OLD AND HAD AROUND 16000 MILES ON IT. I RETURNED THE FAULTY TIRE TO MICHELIN FOR INSPECTION. THEIR REPORT CONCLUDED THAT THEY COULD NOT FIND THE EXACT CAUSE OF FAILURE. SPECIFICALLY, THEIR REPORT STATED "WHILE WE DID NOT FIND ANY DEFECTS IN DESIGN, MANUFACTURE OR MATERIALS IN THE TIRE WHICH WOULD HAVE CAUSED IT TO BECOME UNSERVICEABLE, NEITHER COULD WE FIND ANY EVIDENCE OF MISAPPLICATION OR MISUSE". IN THE INTEREST OF CUSTOMER GOODWILL, MICHELIN AGREED TO REIMBURSE ME FOR REPAIR COSTS TO MY 5TH WHEEL, PAY A 75% PRORATED REPLACEMENT COST ON A NEW TIRE AND COVER THE DEFECTIVE TIRE SHIPMENT COST. WHILE I'M GRATEFUL FOR MICHELIN'S ACTIONS ON MY BEHALF, I AM WONDERING IF THE PROBLEM I EXPERIENCED IS PART OF A LARGER PROBLEM. SPECIFICALLY, IS IT SOMEHOW RELATED TO YOUR NHTSA CAMPAIGN ID NUMBER : 12T019000 RECALL? THAT RECALL IS FOR THE SAME TIRE, BUT SPECIFIES DIFFERENT SIZES. I AM METICULOUS ABOUT WEIGHING MY 5TH WHEEL TO STAY SAFE, ALWAYS MAKE SURE I MAINTAIN THE PROPER AIR PRESSURE IN MY TIRES AND USE A TIRE PRESSURE MONITORING SYSTEM. THERE WERE NO INDICATIONS OF ANY PROBLEM WITH THE TIRE, PRIOR TO THE INCIDENCE. *TR

2010 KEYSTONE FUZION TOY HAULER. CONSUMER STATES PROBLEMS WITH CAMPER AND RECALL CONCERNING OVERHEATING OF LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS *TGW THE CONSUMER STATED THE GENERATOR, SWITCH, WIRES, LIGHTS SCREEN DOOR, FUSES AND FUEL PUMP WERE REPLACED.

TL* THE CONTACT OWNS A 2010 KEYSTONE OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BUMPER BECAME PARTIALLY DETACHED FROM THE VEHICLE. UPON FURTHER INSPECTION BY THE CONTACT, HE NOTICED METAL FATIGUE AND POOR WELDING. THE CONTACT HAD MADE ARRANGEMENTS TO HAVE A DEALER EXAMINE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PAY FOR THE REPAIRS DUE TO THE STRUCTURAL DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS 2003 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THERE WAS A BIRD'S NEST IN THE PIN BOX OF THE VEHICLE AND THE HEAD OF THE PIN BOX WAS SPLIT IN HALF. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY ADVISED THAT THE FRAME WORK OF THE PIN BOX WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD FURTHER INVESTIGATE THE ISSUE. THE FAILURE AND THE CURRENT MILEAGE WAS NOT AVAILABLE.

LETTER FROM CONGRESSMAN COLE'S OFFICE ON BEHALF OF CONSTITUENT, RE HIS RECENT EXPERIENCE WITH GOODYEAR TIRE COMPANY *TGW THE CONSUMER EXPERIENCED TWO TIRE BLOW OUTS SIMULTANEOUSLY. TWO DAYS LATER ANOTHER TIRE BLEW OUT AND SOON AFTER, THE FOURTH TIRE BLEW OUT. THE CONSUMER REQUESTED REIMBURSEMENT FROM GOODYEAR, BUT WAS DENIED BASED ON THE FACT, THE TIRES WERE NO LONGER AVAILABLE FOR INSPECTION. THE RV WAS DAMAGED WHEN THE TIRES BLEW OUT. THE CONSUMER HAD TO FILE A CLAIM FOR DAMAGES TO THE FENDER SKIRTING AND SIDES OF THE CAMPER. *JB

SPARE TIRE HOLDER ON EXTENDABLE BUMPER OF MY 5TH WHEEL TRAILER FAILED AT WELDS WITH A ST 235 80R 16 TIRE ON IT. CAUGHT IT AS I WAS ROTATING TIRES AND REMOVED TIRE FROM HOLDER. I REPAIRED IT BY WELDING A BRACE ON IT BUT IT FAILED AGAIN AT ANOTHER WELD. I REMOVED IT AND SCRAPPED IT, AND CARRY A SPARE IN BACK OF THE TRUCK. 6-10-12 I READ THE RECALL ON THE GOOD SAM WEBSITE AND REALIZED I HAD THE SAME PROBLEM. *TR UPDATED 07/25/12 *BF

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE 235/80/R16, DOT# OHUN1LHR190. THE CONTACT WAS DRIVING 65 MPH WHEN THE REAR PASSENGER TIRE EXPLODED. THE FAILURE CAUSED DAMAGE TO THE REAR FENDER WELL. THE CONTACT STOPPED AT A TIRE SHOP AND INSTALLED A NEW TIRE. THE FOLLOWING DAY, AFTER DRIVING 65 MPH AND ABOUT 200 MILES, THE REAR DRIVER'S TIRE EXPLODED. THE TIRE AGAIN DAMAGED THE REAR FENDER WELL. THE CONTACT TOOK THE TIRE TO A GOODYEAR DEALER AND PURCHASED A NEW TIRE. THE DEALER PREPARED A CLAIM FORM FOR THE CONTACT AND MAILED IT IN TO THE GOODYEAR MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD REIMBURSE THE CONTACT AND THE INSURANCE COMPANY FOR ANY DAMAGES. THE FAILURE MILEAGE OF THE VEHICLE WAS 5,000 AND THE FAILURE MILEAGE OF THE TIRES WAS 5,000.