KEYSTONE Complaints

CAR LOST POWER WHEN CHANGE FROM THE RIGHT TO LEFT LANE. THERE WERE NO WARNING , THE CAR JUST LOST POWER . THIS HAPPEN WHEN THE LIGHT WAS TURNING RED. IT TOOK ME 2 ATTEMPTS TO GET THE CAR TO STARTED.

GOOD YEAR MARATHON 235/80R16 TIRES. DURING VACATION LAST YEAR 4 OF THESE TIRES DEVELOPED TREAD SEPARATION. 2 WERE DISCOVERED BEFORE THEY CAME APART AND WERE REPLACED, 2 OTHER TIRES THE TREAD SEPARATED AND CAME APART WHILE DRIVING ON THE HIGHWAY, ONE WAS THE SPARE WITH LESS THAN 400 MILES ON IT. THESE 2 TIRES CAUSED OVER $6,000 DOLLARS DAMAGE TO THE 5TH WHEEL. I CONSIDERED THIS A PRODUCT LIABILITY ISSUE AND KEPT ALL TIRES AND RIMS. I CONTACTED GOOD YEAR AND THEY REQUESTED ALL TIRES BE SENT TO THEM BY WAY OF THE LOCAL GOOD YEAR STORE AND I COMPLIED WITH THIS REQUEST. GOOD YEAR SENT THE 2 SHREDDED TIRES BACK SAYING THEY COULDN'T IDENTIFY ONE AS THEIRS HOWEVER THERE WAS NO PROBLEM WITH THE TIRES THEY LOST PRESSURE. GOOD YEAR KEPT THE OTHER 4 TIRES (2 WITH SERIOUS TREAD SEPARATION) AND NEVER ADDRESSED THESE. I QUESTIONED THE STATUS OF THERE EVALUATION AND NEVER RECEIVED A REPLY. IT'S CLEAR THAT THEY DECIDED TO KEEP THE EVIDENCE (THEFT) AND NOT OFFER ANY RESOLUTION. I HAVE ALL CORRESPONDENCE PLUS MANY PHOTOS OF THE TIRES AND DAMAGE WHICH MY INSURANCE COMPANY PAID FOR.

CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED HE EXPERIENCED TWO TIRE BLOWOUTS, WHICH RESULTED IN DAMAGE TO THE RV. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH 2 PLY SIDEWALLS AND 6 PLY TREAD AREA. THE CONSUMER STATED THE TIRES DIDN'T HAVE ENOUGH CARRYING WEIGHT FOR THE RV. *JB

TL* THE CONTACT OWNS A 2004 KEYSTONE SPRINTER FIFTH WHEEL. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LADDER THAT WAS MOUNTED ON THE REAR BY THE MANUFACTURER. THE SCREWS THAT WERE USED TO MOUNT THE LATER ENDED UP PENETRATING AN ELECTRICAL WIRE. THE CONTACT NOTICED THE PROBLEM WHEN HE TOUCHED THE LADDER AND FELT A SLIGHT SHOCK. AFTER FURTHER REVIEW, THE CONTACT FOUND OUT THAT THE LADDER HAD NOT BEEN GROUNDED PER ELECTRICAL CODE. THE VEHICLE WAS TAKEN TO THE MANUFACTURER AND WAS REPAIRED. THE CONTACT SUGGESTED THAT THE MANUFACTURER SHOULD PAY FOR THE REPAIR AND WAS OFFERED HALF OF THE REPAIR COST. THE FAILURE AND CURRENT MILEAGES WERE 5,000.

TL* THE CONTACT OWNS A 2008 KEYSTONE MONTANA. THE CONTACT STATED THAT THE REAR DRIVER'S TIRE BLEW OUT WHILE DRIVING 60 MPH. AN INDEPENDENT TIRE SHOP ADVISED THE CONTACT TO UPGRADE TO A DIFFERENT TYPE OF TIRE. THE CONTACT THEN PURCHASED FOUR NEW TIRES FROM A DIFFERENT MANUFACTURER. THE FAILURE RECURRED ON SEVEN DIFFERENT OCCASIONS. THE CONTACT CONTINUED TO BUY REPLACEMENT TIRES FROM VARIOUS DIFFERENT MANUFACTURERS. INDEPENDENT REPAIR SHOPS INFORMED THE CONTACT THAT THE SIDEWALLS WERE BLOWING OUT. THE CONTACT EXPRESSED CONCERNS ABOUT THE SUSPENSION SYSTEM DUE TO THE REPEATED FAILURES REGARDLESS OF THE TYPE OF TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE TRAVELING AT 60 MPH, I OBSERVED TRAILER WAS SITTING LOWER THAN NORMAL AND CLOSE TO BED OF TRUCK. ON STOPPING AND INSPECTING I OBSERVED PIN BOX WAS TILTED UPWARD AND NO LONGER LEVEL. IMMEDIATELY STOPPED AND DISCONNECTED TRAILER. INSPECTED PINBOX AT FRAME AND FOUND STEEL TEARING AWAY FROM FRAME AT WELDS. FURTHER INSPECTION THROUGH REMOVAL OF SHROUD SHOWED FRONT CROSS MEMBER ARCHED UPWARD CLOSE TO 6 INCHES FROM HORIZONTAL. ENTIRE PINBOX NEARLY SEVERED FROM MAIN FRAME WHICH WOULD HAVE RESULTED IN TOTAL TRAILER SEPARATION AND PENITENTIAL DEATH AND INJURY TO OTHERS AND MYSELF. CONTACTED LOCAL CERTIFIED WELDER WHO STATED STEEL SHOWED SIGNS OF FATIGUE INDUCED BY INSUFFICIENT SIZE AND POOR WELDS. PORTIONS OF PINBOX WERE IMPROPERLY WELDED AND STEEL WAS IMPROPERLY SIZED. INTERNET SEARCH REVEALED ADDITIONAL FAILURES BY SAME FRAME MANUFACTURER LIPPERT COMPONENTS INCORPORATED WHICH WERE IDENTICAL IN PHOTOGRAPHS ON THE INTERNET. MANUFACTURER OF RV AND FRAME REFUSE TO EXAMINE DAMAGE OR ACCEPT RESPONSIBILITY SINCE WARRANTY IS EXPIRED. *TR

TL* THE CONTACT OWNS A 2011 KEYSTONE RAPTOR FIFTH WHEEL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE BRAKES SEIZED AFTER THE CHECK TRAILER WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3000. UPDATED 05/09/12 *BF THE CONSUMER STATED THE RV HAS A DEFECT IN THE ELECTRICAL SYSTEM. THE ELECTRICAL BRAKES NEED THE (12V) BATTERIES IN CASE OF AN EMERGENCY. UPDATED 05/12/2012 *JS

TL* THE CONTACT OWNS A 2011 KEYSTONE MONTANA FIFTH WHEEL TRAILER WITH GOOD YEAR MARATHON TIRES, SIZE: T235/80 R16. THE CONTACT STATED THAT ALTHOUGH HE HAD NOT EXPERIENCED A FAILURE WITH THE TIRES, THE CONTACT WAS CONCERNED BECAUSE OF THE NUMEROUS COMPLAINTS ONLINE REGARDING THE SPECIFIC TIRE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THERE WAS NOTHING THAT WOULD BE DONE TO CORRECT THE TIRES ALTHOUGH, THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE HAD TO BE DRIVEN UNDER 65 MPH TO ENSURE THAT THERE WERE NO FAILURES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2012 KEYSTONE RAPTOR COY HAULER RV. THE CONTACT STATED THAT WHILE MOVING THE TRAILER, THE UNDERBELLY DETACHED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THEY FASTENED THE UNDERBELLY ON TIGHTLY. THE CONTACT STATED THAT THE UNDERBELLY WAS NOT REPAIRED CORRECTLY. THE CONTACT ALSO STATED THAT THE SLIDE OUT WAS LOOSE AND WAS FLAPPING ON THE SIDE OF THE CAMPER THAT CAUSED A DISTRACTION TO OTHERS ON THE HIGHWAY. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

2006 KEYSTONE MONTANA 5TH WHEEL. CONSUMER STATES TWO TIRES BLEW OUT IN ONE DAY, BUT NOT AT THE SAME TIME. *TGW THE CONSUMER STATED THERE WAS OVER $2000 IN DAMAGE DONE TO THE RV. *JB