KEYSTONE Complaints

2011 COUGAR 26 SAB. CONSUMER WRITES IN REGARDS TO REAR BUMPER FAILURE AND RECALL THAT WAS ISSUED. RECALL # 12V355000. *TGW THE CONSUMER STATED A PASSERBY INFORMED HIM, THAT HIS REAR BUMPER WAS ABOUT TO FALL OUT. THE CONSUMER STATED THE METAL WAS EXTREMELY THIN, AND HE WANTED THE BUMPER REPLACED WITH A HEAVY DUTY BUMPER. THE DEALER INFORMED THE CONSUMER, THE BUMPER WOULD HAVE TOE BE REPLACED WITH THE SAME BUMPER AS BEFORE. THE CONSUMER THEN WENT TO A WELDING SHOP AND HAD SOME BRACES PUT ON. THE WELDING SHOP, INFORMED THE CONSUMER IT MAY BREAK AGAIN, DUE TO THE THIN METAL.

TL* THE CONTACT OWNS A 2010 KEYSTONE RAPTOR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER AFTER HE BECAME AWARE OF NHTSA CAMPAIGN ID NUMBER: 10V238000 (EQUIPMENT). THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE RECALL REPAIRS HAD BEEN PERFOMED ONCE BEFORE. THE FAILURE MILEAGE WAS 2,000.

THIS IS CONCERNING TIRES BEING USED ON THE KEYSTONE FUZION. THE BRAND OF TIRE IS CARLISLE AND THE TIRE THAT I AM HAVING PROBLEMS WITH IS THE ULTRA CRT RADIAL TRAIL, SIZE ST235/80R16. I HAD ONE TIRE SHOW SEVERE SIGNS OF SIDE WALL AND TREAD WALL SEPARATION SO IT WAS REPLACED. DURING A SHORT TRIP, I HAD A BLOW OUT ON ANOTHER TIRE. I HAVE SINCE HAD IT REPLACED AS WELL, AND I AM ALSO WORKING ON REPLACING THE REST. A SHORT INTERNET SEARCH ON THIS TIRE SHOWS NUMEROUS COMPLAINTS WITH BLOW OUTS. NOT ONLY CAN THIS CAUSE LOSS OF CONTROL, BUT THIS IS A DANGER TO OTHER MOTORISTS WITH FLYING DEBRIS AFTER A BLOW OUT. ESPECIALLY TO ANY MOTORCYCLISTS, PEDAL CYCLISTS, OR PEDESTRIANS. *TR

TL* THE CONTACT OWNS A 2006 KEYSTONE COUGAR FIFTH WHEEL. THE CONTACT STATED THAT THE BOLTS THAT HOLD THE FRESHWATER TANK PUNCTURE THROUGH. THE TRAILER WAS TAKEN TO THE DEALER WHO VERIFIED THAT THE BOLTS PUNCTURED HOLES IN THE TANK AND AS A RESULT, THE TANK NEEDED TO BE REPLACED. THE MANUFACTURER MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA RECREATIONAL VEHICLE EQUIPPED WITH BF-GOODRICH LOW RANGE E TIRES, SIZE 235-85-R16. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE RIGHT PASSENGER SIDE TIRE BLEW OUT AND 80 MILES LATER THE DRIVER REAR SIDE TIRE BLEW. THE TIRES WERE NOT REPLACED. THE RV SUSTAINED DAMAGED TO THE FRONT END PANEL, INSULATION, AND BRAKE WIRES. THE DOT WAS NOT AVAILABLE. THE TIRES FAILURE MILEAGE WAS 15,000 AND THE RECREATIONAL VEHICLE FAILURE MILEAGE WAS 25,985....UPDATED11/21/12 *BF THE CONSUMER STATED HE EXPERIENCED TREAD LOSS AND BELT SEPARATION. THE RV WAS DAMAGED. UPDATED 11/28/12

AUGUST 24, 2012 TRAVELING ON VACATION FROM MULLICA HILL, NJ TO HATTERAS ISLAND NC. TRAVELED THRU MILLSBORO DE WHEN TIRE #1 BLEW OUT ON THE DRIVER'S SIDE AXEL 2. TIRE EXPLODED FROM SIDE WALL. NOTHING IN TREAD. TIRE SHREDDED AND WRAPPED AROUND AXEL, DAMAGING UNDER SIDE OF TRAVEL TRAILER THRU TO INSULATION, SIDE PANEL AND WHEEL WELL COVER. 09/01/2012 RETURNING FROM HATTERAS ISLAND, NC REACHED DOVER, DE ENTERING TOLL BOOTH 2ND TIRE BLEW OUT, REAR AXEL PASSENGER SIDE SAME TYPE OF BLOW OUT SIDE WALLS, NOTHING IN TREAD. TIRES HAVE APPROXIMATELY 3000 OR LESS MILES ON THEM. REPLACED 1ST TIRE WITH SPARE, SECOND BLOWN OUT TIRE, REQUIRED ASSISTANCE TO BRING US ANOTHER TIRE AS WE DID NOT HAVE THE OPPORTUNITY TO REPLACE 1ST TIRE WITHIN THE WEEK. TIRES HAVE BEEN KEPT FOR EXAMINATION AND A CLAIM HAS BEEN FILED WITH GOODYEAR TIRES. TOOK TIRES TO BE REPLACED BY LOCAL TIRE DEALER, 2 REMAINING TIRES ARE ALSO SHOWING SIGNS OF SIDE WALL DAMAGE AND BREAKAGE IN RADIAL. ALL 4 TIRES HAVE BEEN REPLACED WITH A DIFFERENT TIRE THRU OUR LOCAL TIRE DEALER. *TR

THE ELECTRIC BRAKE WIRING THAT CONNECTS THE COACH BODY TO THE FRONT AXLE WAS RUBBING ON THE INSIDE SIDEWALL OF THE LF TIRE OF THE TRAILER. IT HAS RUBBED A POLISHED GROOVE IN THE SIDEWALL OF THE TIRE. THE WIRING CONNECTING THE REAR AXLE TO THE COACH WAS RUBBING ON THE INTERIOR SURFACE OF THE LR WHEEL. I SECURED THE WIRING AWAY FROM THE TIRE AND WHEEL AND RETURNED THE FIFTH WHEEL TO THE DEALER WHERE I PURCHASED IT. KEYSTONE RV'S ATTITUDE SURPRISES ME, THEY CLAIM THAT THE WIRE COULDN'T HAVE BEEN RUBBING ON THE TIRE AND WHEEL, BECAUSE THE WIRE WOULD HAVE BEEN INSTANTLY RIPPED OFF. I HAVE PICTURES TO PROVE THE WIRING JOB WAS INADEQUATE AND SHODDY. THIS ISSUE CAN'T BE AN ISOLATED INCIDENT. I FEEL THAT KEYSTONE NEEDS TO HAVE IT'S DEALERS INSPECT ALL TRAILER BRAKE WIRING. IF THE WIRES HAD BEEN TORN LOOSE OR SHORTED OUT, MY 9,000 POUND FIFTH WHEEL WOULD HAVE BECOME A GIANT WEIGHT PUSHING ME DOWN HILLS! THIS IS A CLEAR SAFETY ISSUE. PLEASE LET ME KNOW IF YOU WANT MY PICTURES FORWARDED TO YOU. THANK YOU! *TR UPDATED 09/26/12*LJ

TL* THE CONTACT OWNS A 2011 KEYSTONE MONTANA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE DROVE OVER A POT HOLE AND HEARD A LOUD NOISE. THE CONTACT MERGE TO THE SHOULDER AND NOTICED THAT THE PASSENGER SIDE AXLE WAS DAMAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V413000 (POWER TRAIN). THE VIN WAS NOT AVAILABLE. THE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2006 KEYSTONE SPRINGDALE TRAVEL TRAILER. THE CONTACT STATED THAT THE TIRE AND THE FRAME INNER WHEEL WELLS EXHIBITED ABNORMAL BURNT MARKS. THE CONTACT NOTICED THERE WAS NOT ENOUGH CLEARANCE BETWEEN THE WHEEL WELLS AND THE FRAME. THE FAILURE WAS PRESENT ON BOTH REAR WHEELS. THE TRAILER WAS TAKEN TO A DEALER WHO RECOMMENDED ADDING LEAVE SPRINGS OR EXTENDING THE BRACKET OVER THE EQUALIZER. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CURRENT AND FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT OWNS A 2010 KEYSTONE HORNET 30RKDS RV. THE CONTACT STATED THAT THERE WERE SEVERAL BULGES IN THE WALL AND THE STRUCTURE ON THE RV WAS NOT SUPPORTED APPROPRIATELY. THE VEHICLE WAS TAKEN TO DEALER, WHO REINFORCED THE WALLS AND ADVISED THE CONTACT THAT THERE WERE NO FAILURES FOUND WITHIN THE VEHICLE. IN ADDITION, THE SLIDE OUT WALLS EXHIBITED SEVERAL BULGES WHICH WOULD NOT ALLOW THE PASSENGER SIDE RV DOOR TO BE OPENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT REFUSED TO HAVE ANY MORE REPAIRS MADE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 4,000. THE FAILURE MILEAGE WAS 2,000. UPDATED 9/17/12 *CN THE CONSUMER STATED THE TRAILER IS ON RECALL AND WAS DISPATCHED BACK TO THE FACTORY FOR REWORK. AS OF NOW HE HAS WITHDRAWN HIS COMPLAINT. UPDATED 09/20/2012 *JS