KEYSTONE Complaints

TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE REAR BUMPER SEPARATED FROM THE FRAME OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V355000 (STRUCTURE:BODY:BUMPERS). THE RV WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000. UPDATED 01/30/13*LJ PICTURES RECEIVED. 01/31/13

I HAVE RECEIVED A RECALL NOTICE FOR A DEFAULT IN A IOTA ITS-50R TRANSFER SWITCH. THESE SWITCHES ARE EXPERIENCING HEAT RELATED FAILURES. WARNING CONTINUED USE WITHOUT REPLACING INCREASES RISK OF FIRE, PERSONAL INJURY AND PROPERTY DAMAGE. I HAVE CONTACTED THE MANUFACTURER FOR REPAIR. I INFORMED THEM THAT THE UNIT IS PERMANENTLY SET AND NOT ABLE TO BE TAKEN TO A AUTHORIZED DEALER. I WAS INFORMED THAT THEY WOULD NOT PROVIDE A MOBILE SERVICE TO DO THE REPAIR. I DO NOT KNOW IF YOUR ORGANIZATION CAN BE OF ANY HELP IN PERSUADING THEM TO CHANGE THEIR POSITION IN PROVIDING A MOBILE SERVICE TO DO REPAIR. I WOULD GREATLY APPRECIATE ANY ASSISTANCE THAT YOU CAN PROVIDE. ALTHOUGH MY MAILING ADDRESS IS IN FLORIDA THE VEHICLE IS IN CORTEZ COLORADO. *TR

2013 KEYSTONE FUZION 301 BUMPER PULL TRAVEL TRAILER. TRAILER WAS BRAND NEW AND THE FIRST TRIP OF 200 MILES HAD A STRUCTURAL ISSUE WITH THE CHASSIS. THE TONGUE OF THE TRAILER WHICH CONNECTS THE TRAILER TO THE TRUCK HAS BEGUN TO BUCKLE. I HAVE A CERTIFIED WEIGHT TICKET TO VERIFY THE GROSS VEHICLE WEIGHT RATING WAS WITHIN FACTORY SPECS. THIS CAN BE A DEADLY HAZARD ON PUBLIC ROADS BECAUSE THE TRAVEL TRAILER WEIGHS 12,500 POUNDS, 13,000 IS GROSS VEHICLE WEIGHT RATING. *TR

TL* THE CONTACT OWNS A 2008 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT AN ODOR OF PROPANE FUEL WAS INSIDE THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT THE PROPANE LINE WAS DAMAGED BY CONSTANT CONTACT WITH THE TIRE, WHICH CAUSED IT TO LEAK. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 08V132000 (EQUIPMENT:RECREATIONAL VEHICLE:LPG LINES AND FITTINGS). THE MILEAGE WAS NOT AVAILABLE. ..UPDATED 04/18/13 *BF

BLOWN TIRE ON A 2004 KEYSTONE MONTANA MODEL 3295RK 5TH WHEEL TRAILER. TIRE HAD A COMPLETE LOSS OF TREAD BELT WITH SOME TRAILER DAMAGE AT TIRE MILEAGE OF 23,100. TIRE WAS PRESENTED TO A BF GOODRICH DEALER WITH NO ATTEMPT BY THE DEALER FOR WARRANTY. LATER I RECEIVED A RECALL ON THE NEW REPLACEMENT TIRE FOR TREAD LOSS BUT NOT ON THE ORIGINAL TIRE THAT FAILED OR REMAINING 3 ORIGINAL TIRES. ALL OF THE 4 ORIGINAL TIRES WERE MANUFACTURED PRIOR TO THE DATES INCLUDED IN THE RECALL. FAILED TIRE WAS A BF GOODRICH LT235/85 R16 120 Q LRE COMMERCIAL T/A AS RADIAL WITH DOT NUMBER ANOR JD11 4107 OR 1008. AFTER NUMEROUS CALLS TO BF GOODRICH THEY FINALLY AGREED TO PAY FOR 70% OF THE COST OF THE TIRES ON THE REMAINING 3 ORIGINAL TIRES. THE NEW TIRE WAS REPLACED UNDER THE RECALL. *TR

DOMETIC RM2652 FRIDGE HAS FRACTURE ON BOILER. DOMETIC HAS OBVIOUS PROBLEM WITH THIS FRIDGE. THEY DID A RECALL AND I NEVER WAS NOTIFIED. THEIR RECALL WAS A SAFETY RECALL. BUT IT ALSO STATES THAT IS WE HAVE PROBLEMS LISTED THE RECALL IS VALID FOR US. I HAVE PROBLEMS LISTED AND WAS TOLD THEY WOULD NOT TAKE CARE OF REPAIRING MY FRIDGE FOR ME. IF THEY KNOW OF THE PROBLEMS WITH THEIR EQUIPMENT I THINK THEY SHOULD BE HELD RESPONSIBLE FOR MORE THAN A PIECE OF SHEET METAL THAT I COULD INSTALL ON MY OWN. *TR

TL* THE CONTACT OWNS A 2012 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FRAME FLEXES ON THE TRAILER WHICH WAS CAUSED INTERNAL AND EXTERNAL DAMAGE TO THE TRAILER. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED HIM THAT THE FLEXING OF THE FRAME WAS WITHIN THE PARAMETERS OF THE DESIGN. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DECIDED TO PUT PIN WEIGHT ON THE BACK OF THE TRAILER, RE-GLUE THE SIDING AND ADD SCREWS DOWN THE SIDE OF THE VEHICLE. THE PIN WEIGHTS WERE REMOVED AFTER TWENTY FOUR HOURS. THE REMEDY WAS NOT ACCEPTABLE TO THE CONTACT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2002 GMC SIERRA. THE VEHICLE WAS HITCHED TO A 2010 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT END OF THE FRAME WAS FRACTURED IN TWO PLACES NEAR THE MAIN HITCH AREA. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE DID NOT CALCULATE MILEAGE.

TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE FURNACE FUEL LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL LINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE LINE WAS RAN OVER THE FRAME, UNDER FLOOR, AND WITH BODY SHIFTING THE COPPER 3/8S LINE WAS CRUSHED AND CRACKED. THIS ALLOWED 17 GALS OF FUEL VAPORS TO LEAK INTO THE CAMPER LIVING AREA, UNDER BELLY, AND THE STORAGE AREA. CAMPING WORLD TOOK PICTURES OF THE PROBLEM FOR KEYSTONE TO PAY THE BILL. KEYSTONE ONLY PAID HALF AND REFUSED TO LOOK INTO A RECALL. CAMPING WORLD WOULD NOT GIVE THE CONSUMER ANY PICTURES NOR THE COPPER TUBING. CAMPING WORLD CLAIMED THEY NEED TO SEND IT TO KEYSTONE BUT WOULD KEEP THE PICTURES ON FILE..UPDATED 1/7/2013 *JS

2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUATELY SUPPORT THE ADVERTISED LOAD, AND REIMBURSE FOR THE REPAIRS THAT WERE ALREADY MADE WHICH WERE CAUSED BY THE DESIGN OR MANUFACTURING ERROR AS WELL AS PROVIDE AN ADDITIONAL WARRANTY. THE REPAIR SHOP PROVIDED THE CONSUMER WITH A REPAIR ESTIMATE FOR $1,269.37 TO REPLACE THE REMAINING SPRING AND REPAIR THE WHEEL WELL DAMAGE. ON JULY 25, 2012 ALL FOUR TIRES WERE EXCESSIVELY WORN ON THE OUTER EDGES OF THE TREAD, TO THE POINT THAT THE STEEL CORD WAS EXPOSED. ON AUGUST 12, 2012, THE WHEEL BEARING ON THE FRONT AXLE ON THE LEFT SIDE OF THE TRAILER FAILED. WHILE HAVING THE WHEEL BEARING REPAIRED, ADDITIONAL PROBLEMS WERE FOUND. THE REAR LEAF SPRING WAS BROKEN OFF APPROXIMATELY FOUR INCHES FROM THE REAR SHACKLE, WHICH CAUSED THE TRAILER TO SETTLE ON THE LEFT SIDE, AND IT ALSO CAUSED THE TIRES TO DAMAGE THE TOP OF THE WHEEL WELL. THE SECOND LEAF ON THE LEFT FRONT SPRING, WAS BROKEN OFF, APPROXIMATELY FIVE INCHES FROM THE EQUALIZER, AT THE POINT OF THE CONNECTING BAND. THE LEFT SIDE EQUALIZER BUSHINGS SHOWED EXCESSIVE WEAR. THE UNDERSIDE OF THE WHEEL WELL ON THE LEFT SIDE SHOWED CONSIDERABLE DAMAGE EXTENDING THROUGH THE PROTECTIVE COVERING AND INTO THE INSULATION. THE PLASTIC FENDER SKIRT ON THE LEFT SIDE WAS DAMAGED. THE FRONT AND REAR LEFT SPRINGS ON THE RIGHT SIDE WERE FLATTENED. THE RIGHT SIDE EQUALIZER BUSHINGS SHOWED EXCESSIVE WEAR AND THE UNDERSIDE OF THE WHEEL WELL ON THE RIGHT SIDE SHOWED DAMAGE INTO THE PROTECTIVE COVERING.